Reliance General Insurance — Wrong Motor Make and model updated.

Address:

[email protected], [email protected]

Hi All,

SR: 27232624
Policy no[protected]

As per the below mail trail mail, it states thaty policy updation query is resolved, but NO IT IS NOT SOLVED. Today I called to Customer care Multiple times, but no one helped me to connect with the supervisor, they just put my call on hold and don't know what they were doing behind me. The CSE (VIKAS & MIHIR). @ 5.05pm, today, I have been informed that I will get a call back from supervisor in half an hour but no one called me, yet. Later I called again and the call landed to CSE (DAS), he was arguing like he's is the master of the company. Due to him, I lost my anger. Is this is how you treat ur customers? This is how u train your staff? All are seems like full o[censored]nprofessional team. No one is bothered about the customer service. YOUR TEAM MEMBER MAKE MISTAKE AND I HAVE TO SUFFER 😡 If I didn't receive the call from the ESCALATION TEAM OR FLOOR MANAGER OR DEPARTMENT HEAD, I will go ahead and lodge a complaint to CONSUMER COURT and also to OMBUDSMAN, about ur pathetic support and awful service. Like you have recordings even I too save the same, and if needed I will share to legal team, in future. Before replying or calling to me, go through the query thoroughly. Don't just come with faltu excuses and reasons. You can call call me after 4.30pm Regards, Vaibhav Padia [protected]

Last week

sumit.[protected]@icicibank.com
1 message
Message has attachments
8 Feb
Docs
Hi Kaushik, As per telephonic conversation with you yesterday, i have attached the soft copies of mine and my dad aadhar card, regarding bank kyc updation. Home loan a/c no LBVLD[protected]. I[censored] need further details, contact me after 5.30pm. Regards, Vaibhav Padia [protected]

January

Csgresponse, customer.c. .. customer.c.
1 message
No attachment
6 Jan
Re: RE:'ICICICARE=[protected]' Ref RBI Ombudsman Case - N[protected] FINAL REMINDER
Hi, I awaited for the call, but NONE of them took INITIATIVE to call me. This clearly shows your no-courtesy towards the customer, the unprofessionalism, irresponsible people in the bank, who least bothered for the customer query. Sent you multiple mails and calls, but you only gave me multiple date every time, with fake promises and commitments. YOU FAILED TO SERVE THE SERVICE SUPPORT TO ME. So it's better to CLOSE AND SWITCH MY MULTIPLE ACCOUNTS FROM YOU TO OTHER BANK IN MARKET WHO REALLY BELIEVES IN CUSTOMER SATISFACTION, NOT LOKE YOU WHO ONLY GIVES FAKE PROMISES AND COMMITMENTS. IT ALSO STATES THAT YOU MISGUIDING/MISLEADING THE CUSTOMER WITH YOUR FALSE FEATURES & BENEFITS showed in your BROCHURE & TnC. Soon will share the copy of the legal notice to all of you including the names of the people who answered my call in customer care, head department, nodal officer for not replying. And I don't lie like you people. SHAME ON YOU PEOPLE.. IF YOU ARE NOT ABLE TO HELP CUSTOMER YOU ARE NOT MEANT FOR THAT JOB. YOU AND YOUR TEAM LACKING WITH THE PRODUCT KNOWLEDGE AS WELL.

Csgresponse, customer.c. .. customer.c.
1 message
No attachment
6 Jan
Re: RE:'ICICICARE=[protected]' Ref RBI Ombudsman Case - N[protected]
Hi Rahul Singh, LET ME TELL YOU AGAIN, I WAS A AMAZON PRIME CUSTOMER FOR SIX MONTHS, BUT I HAVE RECEIVED ONLY 2% REWARD POINTS INSTEAD OF 5% REWARD POINTS. THIS I HAVE CONVEYED MULTIPLE TIMES VIA CALL WITH CSE AND MANAGER, VIA MAILS AND ALSO WITH HEAD SERVICE QUALITY PERSON (SHAILAJA). I DONT UNDERSTAND WHY THEN ALSO YOU BEHAVE LIKE A UNEDUCATED TYPE. The nodal officer (vinayak more also has no courtesy to reply on calls and also on mails. Such a unprofessional support. Behave professional and have a commitment towards your work and service for customers. RAHUL SINGH, I AM AWAITING FOR YOUR CALL. CALL ME AFTER 5.30PM. Regards, Vaibhav Padia [protected]

Csgresponse
1 message
No attachment
5 Jan
Re: 'ICICICARE=[protected]' Ref RBI Ombudsman Case - N[protected]
Hi Rahul Singh, On the said period (almost 6 months), I was a PRIME MEMBER with Amazon, for which I am entitled to receive the 5% reward points instead of 2%. Check your system thoroughly, and if you are not able to understand, feel free to call me, I will make you understand in a simple English. Awaiting for your call. Regards, Vaibhav Padia [protected]

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Head, vinayak.mo., customer.c.
1 message
No attachment
3 Jan
Re: RE:'ICICICARE=[protected]' SHAMEFUL PEOPLE AND SERVICE SUPPORT
Hi, I don't understand why always same COPIED SENTENCE/REPLY is forwarded to me, like earlier you did in trail mail. It clearly shows that the concerned person/team doesn't have any courtesy towards the customer/job, and also defines about the failed SELF RESPONSIBILITY/INTEGRITY OF WELL known BANK and towards CUSTOMER. In next two days, if I don't get a call from your concerned team/member, I will definitely take a legal action against you and for compensation as well for making false PROMISE and for NOT Solving my query from last FOUR months. EVEN I HAVE THE CALL RECORDS AND MAILS to share in front of COURT. Regards, Vaibhav Padia

Head, vinayak.mo. .. customer.c.
1 message
No attachment
3 Jan
Re: RE:'ICICICARE=[protected]' AWFUL PATHETIC SUPPORT SERVICE
Hi Shailaja, As per telephonic conversation with you, I suppose to get a call from the concerned team/member, but till date/time no such initiative taken by anyone of the ICICI Bank (nodal team). Is this how the nodal team work? I called multiple times to Vinayak More, even he's least borther to reply on mail not he answer the call. Really it's a very PATHETIC SUPPORT FROM SUCH A REPUTED COMPANY. Note* You can contact me after 4.30/5.30pm. Regards, Vaibhav Padia [protected]

2022

Customer, vinayak.mo.
1 message
No attachment
23/12/2022
Re: RE:'ICICICARE=[protected]' Status of your Credit Card request no. SR[protected].
In reference to the below trail mail. I suppose to get the reward points as per AMAZON PRIME CUSTOMER, but I only recieved 2% reward points not 5% reward points. If you are not helping me. It's better to CLOSE MY CREDIT CARD ACCOUNT'S AND ALSO WILL TRANSFER THE HOME LOAN. I DONT WANT TO CONTINUE WITH SUCH A PATHETIC BANK. And, yes I mean it, not like you the Big-Big LIARS of ICICI Bank. Regards, Vaibhav Padia [protected]

Customer, vinayak.mo.
1 message
No attachment
23/12/2022
Re: RE:'ICICICARE=[protected]' Status of your Credit Card request no. SR[protected].
Hi Neha, ANOTHER DAY GONE. 24HRS COMPLETED. STILL NO CALLS YET FROM THE LAZY & LAME ICICI BANK TEAM MEMBERS. THIS IS SO CALLED PROFESSIONAL PRIVATE ICICI BANK. I DONT THINK SO.

Head Service Quality HSQ
1 message
No attachment
22/12/2022
Re: RE:'ICICICARE=[protected]'
Hi Shailaja, I am fed up with the pathetic support from credit card team. Since 3 months, my issue is not solved. A very humble request to you, please call me, so that I can explain you the whole senero. Awaiting for your call and positive effort/response. You can contact me after 5.30pm. Regards, Vaibhav Padia [protected]

Customer, vinayak.mo., customer.c.
1 message
No attachment
22/12/2022
Re: RE:'ICICICARE=[protected]' Status of your Credit Card request no. SR[protected].
Hi Neha, Awaiting for your call.. Is this is how the escalation team works.?

Customer Support
1 message
No attachment
21/12/2022
Re: RE:'ICICICARE=[protected]' Status of your Credit Card request no. SR[protected].
Hi, Could you call me now..

Customer, vinayak.mo.
1 message
No attachment
20/12/2022
Re: RE:'ICICICARE=[protected]' Status of your Credit Card request no. SR[protected].
Hi Neha, As per the below trail mail, you mentioned that you will revert me back on or before 20th December 2022. But the day has come an end, and still no update yet.. such a LAZY people and liars working with ICICI Bank. YOU PEOPLE ARE NOT COMMITTED TOWARDS UR OWN WORDS. It seems you just make FAKE PROMISES AND COMMITMENTS. ALWAYS GIVE FAKE PROMISE DATE/DAY AND COMMITMENTS. LIKE THIS YOU TOOK 3 MONTHS. RBI TEAM PLEASE LOOK INTO THIS. THESE ICICIBANK TEAM ARE NOT HELPING ME. Regards, Vaibhav Padia

Customer Support
1 message
No attachment
15/12/2022
Re: OD[protected] [Incident: IN[protected]]
Hi, You can call me after 11.45am

Customer Support
1 message
No attachment
14/12/2022
Re: RE:'ICICICARE=[protected]' Status of your Credit Card request no. SR[protected].
Hi, I have already shared the preferred time to call me in previous tail mails, but as a dumb people your team members call me at unnecessary time. This shows how unprofessional team members are working with ICICI Bank. And yes every time different person reply to my mail, such a PATHETIC SUPPORT FROM ICICI Bank. Before contacting me, go through my query THOROUGHLY & in DETAIL, don't ask me same thing again n again, repeatedly. "Keep this in your mind". You can call me "TOMORROW" after 12.30pm or 4.30pm or 5.30pm. Regards, Vaibhav Padia [protected]

Customer, vinayak.mo., customer.c.
1 message
No attachment
14/12/2022
Re: RE:'ICICICARE=[protected]' Status of your Credit Card request no. SR[protected]. COMPLAINT REGISTERED AGAINST YOU
Hi, Below are the complaint number(s) 1) National Consumer Helpline Docket no - 4101573. 2) RBI Ombudsman Ticket no - N[protected] Better time to call me after 4.30pm or 5.30pm. Regards, Vaibhav Padia On Sunday, 11 December, 2022 at 01:33:53 pm IST, vaibav padia wrote: Hi, Are you people are really dumb, or don't understand the query.? Did you people got the proper product training/knowledge? I need a call from your team LATEST BY TOMORROW "AFTER 5.30PM. IF NO CALLS. TOMORROW WILL BE THE LAST DAY FOR YOU. LATER I WILL TAKE NECESSARY LEGAL ACTION. Note Before replying/calling, go through the query/issue thoroughly, with the trail/current mail. Regards, Vaibhav Padia[protected]u On Friday, 2 December, 2022 at 09:39:47 pm IST, Customer Support wrote: Dear Sir, This is with reference to your e-mail. We are deeply concerned with the issues raised by you in your e-mail, we are looking into your concerns. However, we will need a few days to check the details and revert to you. We will keep you updated on or before December 5, 2022. Sincerely, Neha Karotiya Customer Service Manager Team ICICI Bank NEVER SHARE your OTP, CVV, URN, User ID, password with anyone, even if the caller claims to be from ICICI Bank, Bank employees will never ask you for these details. Please safeguard these account details as sharing it can lead to unauthorized access to your account. CONFIDENTIALITY INFORMATION AND DISCLAIMER "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

[protected]@igi.org
1 message
Message has attachments
14/12/2022
Looking for job Opportunities in IGI - Diamond Grader
Hi, This mail is in regards to job opening for diamond grader in IGI - Dubai location. I got the above mail id from one of my friend. I am currently working as a Diamond Grader (Double check Grader) with GIA, Mumbai, for the past more than 8 years. I am willing to take bigger responsibilities and I believe that I have required skills and knowledge that make an ideal candidate for the said position. As a double check diamond grader, I have enough skills to finalize the the diamond. I have been a part of many successful processes and also played a role of mentor to groom the prelim grader for double role. All these make me confident about my job role. Attached is a copy of my resume. Thank you for your kind consideration. Looking forward to hearing from you. Have a Good Day ahead. Regards, Vaibhav Padia

Customer Support
1 message
No attachment
14/12/2022
Re: OD[protected] [Incident: IN[protected]]
Hi, I was in office, due to which I was not able to answer your call. You can call me know, am free. Regards, Vaibhav Padia [protected]

jeyandran.., mayur.data., [protected]@fli.
1 message
Message has attachments
12/12/2022
Fw: NATIONAL CONSUMER HELPLINE DOCKET NO 4095726
FYI & FYA

Fw: Help us to Help you! SR:[27232624]:

me
To
rgicl.[protected]@relianceada.com
& 1 more
14 Feb at 7:13 pm
1 attachment
Hi All,

As per the below mail trail mail, it states thaty policy updation query is resolved, but NO IT IS NOT SOLVED.

Today I called to Customer care Multiple times, but no one helped me to connect with the supervisor, they just put my call on hold and don't know what they were doing behind me. The CSE (VIKAS & MIHIR). @ 5.05pm, today, I have been informed that I will get a call back from supervisor in half an hour but no one called me, yet.

Later I called again and the call landed to CSE (DAS), he was arguing like he's is the master of the company. Due to him, I lost my anger.

Today also the i called to CUSTOMER CARE, the call landed to KHALID MHD, even he was not ready to transfer the line to SUPERVISOR.

SUCH A AWFUL SERVICE TRAINING Given TO STAFF.

Is this is how you treat ur customers? This is how u train your staff? All are seems like full o[censored]nprofessional team. No one is bothered about the customer service.

YOUR TEAM MEMBER MAKE MISTAKE AND I HAVE TO SUFFER 😡

If I didn't receive the call from the ESCALATION TEAM OR FLOOR MANAGER OR DEPARTMENT HEAD, I will go ahead and lodge a complaint to CONSUMER COURT and also to OMBUDSMAN, about ur pathetic support and awful service. Like you have recordings even I too save the same, and if needed I will share to legal team, in future.

Before replying or calling to me, go through the query thoroughly. Don't just come with faltu excuses and reasons.

I am going ahead and taking a legal action against you

You can call call me after 4.30pm

Regards,
Vaibhav Padia
[protected]