Reliance General Insurance — Wrong Motor Make and model updated, PATHETIC SUPPORT FROM RELIANCE CSE

Address:	[email protected], [email protected]
Website:	www.reliancegeneral.co.in/Insurance/Home.aspx?utm_source=google&utm_medium=cpc&utm_campaign=RGI_Search_PureBrand_Exact&gclid=EAIaIQobChMI4eDU6t-W_QIV0ZNmAh2u5AS5EAAYASAAEgI47vD_BwE

Hi All,

SR: 27232624
Policy no[protected]

As per the below mail trail mail, it states thaty policy updation query is resolved, but NO IT IS NOT SOLVED. Today I called to Customer care Multiple times, but no one helped me to connect with the supervisor, they just put my call on hold and don't know what they were doing behind me. The CSE (VIKAS & MIHIR). @ 5.05pm, today, I have been informed that I will get a call back from supervisor in half an hour but no one called me, yet. Later I called again and the call landed to CSE (DAS), he was arguing like he's is the master of the company. Due to him, I lost my anger. Is this is how you treat ur customers? This is how u train your staff? All are seems like full o[censored]nprofessional team. No one is bothered about the customer service. YOUR TEAM MEMBER MAKE MISTAKE AND I HAVE TO SUFFER 😡 If I didn't receive the call from the ESCALATION TEAM OR FLOOR MANAGER OR DEPARTMENT HEAD, I will go ahead and lodge a complaint to CONSUMER COURT and also to OMBUDSMAN, about ur pathetic support and awful service. Like you have recordings even I too save the same, and if needed I will share to legal team, in future. Before replying or calling to me, go through the query thoroughly. Don't just come with faltu excuses and reasons. You can call call me after 4.30pm Regards, Vaibhav Padia [protected]