Reliance Gsm — Not getting proper response,

Address:

Pune, Maharashtra, 411038

I already did recharge on my number for rate cutter just few days back but still getting message that your rate cutter is over do recharge. what the hell is this. Some days before automatically my balance got empty. i dint know why, no conformation message nothing, just my money gone. I tried to connect with customer care but no response, i tried to call on 198, but it is not connecting to customer care..