[Resolved]  Reliance Gsm — Recharge done but 3G data not provided

Address:

Ranchi, Jharkhand, 834008

Hello, My no is [protected]. I recharged my number with Rs. 551/- from rcom.in using my Internet banking on 06.12.2015 at 19.39 hours. I got a confirmation both from SBI and reliance that the transaction is successful. But next message I got from reliance that your request is not completed...inconvenience regretted. I tried to call customer care using 198 and *333 several times but my call was kept on hold by saying all executives are busy on another line. I tried to contact reliance customer point, situated at Lalpur, ranchi..but they showed their inability to solve my problem, they just noted down my problem in their Diary. In their official website they promised to give 6GB 3G data on recharge of Rs.551/-. Till date i didn't get my data. I sent an email to reliance official email and lodged my complain and asked them either give me data as they mentioned in their website or refund my money immediately, but didn't get any response till now. Should this matter be brought into cognigence of Consumer forum.