[Resolved]  Reliance Gsm — Reliance gsm stopped functioning today suddenly but reliance records confirms number is inactive for past 2 years.

Website:

www.rcom.co.in

Hi,

My name is ankit shukla & my reliance gsm cell number is [protected] (Delhi-ncr circle). It was working till yesterday & all of a sudden stopped functioning with an error stating "please insert the sim".

Since i am in bangalore i went to reliance mobile store mentioned below & complaint regarding the same & asked to replace the sim if it got damaged somehow.

Surprisingly what i got informed there that my cell number is barred for past 2 years (Since 2014) & couldn't be activated & also new sim couldn't be issued since as per record this cell number is inactive for past 2 years.

I want to inform you that i am using this cell number in working condition continuously until last eve then how could it show that this number is inactive. I am using this number constantly & have recharged several times also from your website only. I am attaching one reliance recharge receipts which i made through your website only as sample.

Please activate this number on immediate effect as i have shared it at several places as mode of communication & it will impact very adversely if could not be resumed.

I had asked your customer care representative also at the store to raise a complaint regarding the same & update me immediately.

So please acknowledge this mail as an indication to take preventive measures from your end else i will be bound to take action alternately to get the needful as it's not an issue from my end but of yours & i don't want to pay for it.

Thanks in advance.


98 ananda pura, near t. C. Palya main road, k. R. Puram, bangalore
(Reliance mobile store)