Reliance Gsm — sms pack 19 not renewed

Address:

Jamnagar, Gujarat

sms pack 19 (1ps/sms) is not renewed on [protected] since 1 month. i called customer care many times but they just said to wait and it will get renewed. they said they have took my request and to wait for 24 hours. but it didnt got renewed.so i called again and they gave same answer but they denied to register complain. after few days when i forced them they provided me with complain no.[protected]. and at last they said i cant get benefit of this pack finally i registered a complain here on 22nd Oct. then on 24th Oct, a social media representative called me and he ensured he will look after it and call me again to inform the progress. he registered my complain as[protected]. as expected he didnt called. i just got a message that my complain has been resolved. but pack didnt got activated. on 31Oct i called customer care and asked status of complain no. [protected], he(Mr. Jignesh) didnt answered about that and said he has registered my request for renewal and said me to wait for 24 hour. Again he just registered request, not complain. i called again and asked status of complain no.[protected]. fortunately it was again Mr. Jignesh to receive it. this time he transferred call to senior Ms.Monica after i asked more details about my complain. she asked me hold while she checks the detail. after waiting for 10 mins she replied that i cant get benefit of this as its more than 10 days that it has not been renewed. she said that scheme is not renewed due to insufficient balance, which is wrong because at the time my balance was 54 rs, which was confirmed by care executive when i called first time. she also said that she cant do anything. so once again they didnt just took my request and not registered my complain. but even told me to keep sufficient balance as scheme can get renewed anytime. what kind of answer this was??? if you cant give me the benefit of that pack why you lied, and told to wait. to all the customer of reliance and those who think to use reliance, please dont get into the trap of attractive schemes. because reliance doesnt even follow the base plan rates. my base plan is 50 paise/call/sms-local and national. but they charge me 1rs/sms violating the base plan. i had registered a complain about base plan on 26 Nov 2012, but its not solved till now.