Reliance — I complain about my order on FLIPKART

Address:	Kolkata, West Bengal, 700089
Website:	FLIPKART

I purchased the product from the flipkart on 17/10/2015. It was a prepaid order. My order no is . I called on 23/10/2015 and on 24/10/2015 many times to the customer care executive. But they behave with me badly and not giving me the proper detail of my product. some executive told me that you will get your product, some told me that your order got canceled and when i ask for the reason for cancellation, then they are not providing me that. Different executives are saying different tings. At the time of placing the order it was return that you will get your product within 7 -10 days. From last many days they are showing the product is processed and ready for shipment. I am feeling helpless because i placed a order online. FLIPKART has no physical presence. I paid the money for the product online. Please help me