[Resolved] Reliance — Incorrect Billing for RTL No [protected] | |||
I am using Reliance GSM for the last 6 years now. For more than a year I have been using the postpaid service. But for the first time I have received inflated bill. I have never used internet through this number and so my mobile data always remains off. But this time my bill shows about 27.5 MB data usage for which I have been charged Rs. 280.70 !! I never faced such issues in the past. The customer care is reluctant to provide any assistance. I even contacted the appellate authority on the number provided on the bill but I didn't get satisfactory reason. Another issue is with the voice calls usage. On 5th May I contacted the customer service to inquire about the free minutes remaining on my number. Your executive told me that I have about 83 minutes on my account left for this month. Hence to use those remaining minutes I made calls on the following days. But to my amusement when I got the bill I found out that I had been charged for calls made on 6th and 7th May. Therefore your executive had provided me incorrect information regarding the minutes remaining due to which I went beyond the free minutes given. I am charged Rs 28.70 for those extra voice calls. Hence, I want that amount to be waived off too. I am totally frustrated with this way of duping customers. I have paid bills totaling more than Rs. 8000 in the past one year. But this time if you are not going to help me then I have to surrender this service very soon. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications