[Resolved]  Reliance — Issue with Data card Migration from Postpaid to Prepaid

Address:

Chennai, Tamil Nadu

I have submitted the request for Migration of my PostPaid Data Card Account([protected]) to Prepaid siting less usage. I have raised request on October after settlement of bill. I was then offered 3 months 2GB free offer which i was forced to take in. I was confirmed during that time that if i am still not satisfied, an email would be enough to change my PostPaid to PrePaid Account. I have dropped mail on Feb 4th 2014 but still my connection is not migrated but i see that multiple requests being raised for each mail stating my request will be within 5 days. Since Feb 5th, they have raised 6 requests and none of them have been processed Request No 1: Your request has been registered with Service Request ID:[protected]on 02/06/2014 at 11:06:08 PM). It would be resolved within 05 days from the request date. Request No 2: Your request for prepaid migration has been registered with Service Request ID:[protected]on 02/26/2014 at 01:04:53 am). It would be resolved shortly. Request No 3: Your complaint is already registered with Service Request ID:[protected]on 03/04/2014 at 12:46:00 am). It would be resolved within 5 days from the request date. Request No 4: Your request is already registered with Service Request ID:[protected]/04/2014 05:02:21 PM ). It would be resolved within 7 days from the request date. People are raising requests and there isnt even one who is looking to requests and customer's previous history. I have been without Internet for almost 1 month now and this is really frustrating. RELIANCE doesn't care to respond customers properly