Reliance Jewels Complaints & Reviews

On 14.08.2021, I purchased two 10 gram each gold coins from reliance jewels, diamond plaza, Kolkata.
I provided mobile number [protected] for receipt of Rone points, but no points are received till date.
Please resolve the issue at earliest.
Regards
Neeraj Dharia
[protected]

Some time ago I bought a diamond locket and a chain, the chain has started to twist and twitch in many places, which is clear that there is a lack in the quality of gold, so please solve my problem if my problem is not solved so i will not buy from your company in future thank you

This organisation having the worst customer service, i had purchased a product from them which got broken on first use then i asked them for repair which took 4 months still they are unable to repair and deliver the product back also when I register a complaint on their customer care still its been more than 15 days still complaint is under process. I don’t understand what the hell they are doing.

I have made three payments of Rs. 5000 on 24.03.2021 from my ICICI account and also, my account is debited thrice, however, only 2 transactions are successful as reflected in my GSS account and 1 transaction is unsuccessful.

Since past 4 months I am following up with the Reliance team however they are unable to credit my account with Rs 5000 neither refund Rs 5000.

My GSS account is CS00484724.

Thanks

Dear Sir,

My Name is sunil Limbadiya,
M.No.[protected] and [protected], reliance store bhavnagar, i am regular customer see in you portal
i have purchasing golden steep scream at 01/02/2019 and its mature is 01/02/2021 after 24 month we have got benefit 350% as per attachment .
but till date we have not received any,
Bhavnagar Reliance jewels told him in July .please tell me why??
My 24 months are over on 01/05/2021 so what are delianing??
you are know every time gold price high and low
so please tell me how is responsible for this piece gaining?/

Dear Sir/Mam,
My Name is Sunil Limbadiya( M.No.[protected], [protected]), working with service industry as general manageri am last five year to reliance jewels customer and we are approx 28 lakhs gold purchasing by reliance jewelernow we are sorry to say i am very dissatisfied for you service We have purchased gold steep plan compliant to feb 24 month after two month april end its maturitybut as per Reliance jewels to say you plan is matur in 10 july WHY??Many times we are ris this complaint see the below mail but till time we have no receiving resolution or no any call??i have pachecing last week 81 Gm gold (50G+10g+5g+10g+5g+1g) gold coinin you mistake we have lost is Rs.5800 loss for price up done we have all proof document
I hope you are undesting my condition Reliance group and reliance jeweler borth are valuable services to customers .
Sunil Limbadiya M.No.[protected]

I ordered a men's gold finger ring on 6th March 2021at Siliguri Sevoke Road store. But the product yet not received. How long will it take time?

Your CUSTOMER service is horrible and the concerned team lack the basic etiquettes of talking or understanding a CUSTOMER’s concern. I am devasted. Each time I have reached out to your CUSTOMER support staff, they have had one excuse or the other and what came to me as a shock was that my complaint got closed without my consent and I did not get any call from any of your executives.
I went to your store located at Shipra Mall where I was misguided by one of your sales girl to buy a ring that was extremely delicate and was not to be worn on daily basis contrary to the one I asked her for. Thereafter my ring costing Rs. 28, 239/- broke withing two months of purchase and very conveniently a rose gold ring was soldered with yellow gold without realising how much more damage it would do. It is highly unexpected of Reliance, which is a big name, to be deceiving their CUSTOMERs and then not even admitting their wrong doing.
Talking about the manager of the store, he promised me that he would take this action into consideration and repair my ring completely including the soldering but it was not done. My ring has been lying at the store for almost 3 months now and i didn't receive a single call until last week and that also after I made repeated calls and complaints. The manager admitted that the sales girl who sold me the ring has also misguided several other CUSTOMERs because of which she was expelled from her job and he even promised to bear the loss i suffered. Why so much promising when your store is not at fault. You have accused me o[censored]sing the ring in a way that it caused damage to the ring and have even accused me that i demanded full value for the ring but on the contrary I simply asked for a replacement and I am even willing to buy another one in its place by adding more money so that I can buy something I can wear on regular basis.
I would again like to bring it to your notice that despite admitting the fault the store has deliberately tried to close my complaint without consulting me even once.
I would again like to add that your ### CUSTOMER service has caused me mental harassment and I as a CUSTOMER has been embarrassed because of the way all this has been dealt with. I have been a regular CUSTOMER at that store and yet i have been humiliated both by the store and your extremely unprofessional and rude CUSTOMER care executives.
The piece of jewellery namely the ring is still with you. The least I expect is that you look into this matter as soon as possible because there seems to be no end to this torture.
iI seek urgent help in this regard.

A pro tip for all, never ever buy jewellery from reliance rather go for other better and professional jewellery brands or even local jewellers because even they are more sophisticated and professional.

A super annoyed CUSTOMER
Saloni Sharma

I have bought couple of jewellery from paschim vihar Reliance Jewels, bful designs however it gave me a big shock when the jewellery got broken from the middle all of a sudden like somebdy has cut it with a scissor...i gave it to the store, they sent it to mumbai n after 10 to 15 days, they gave it back to me. I wore it for another couple of weeks n it has broken again from the middle. Lock of this bracelet is intact though. Secondly, my earring lost their grip on the lock all of a sudden. Quality is very poor, not expected from Gold.

I have paid your gss scheme amount debited but not show in paid list.Date.22.3.31

I had made an investment vide Golden Steps a/c GS0060267 at your Kalinga Hospital square branch, Bhubaneswar and have paid 22 instalments in a total amounting to Rs.2, 20, 000.- towards total investment. But during reconciliation, one instalment is missing from your ledger, which might have happened in November, 2019 as 2 cheques 189788 & 189790 have been cleared from my s/b account on 14.11.2019.

Your branch could not help me in resolving the issue. Please go through the attached statement and resolve the issue at the earliest.

I had bought a diamond ring worth 40, 000 from Reliance Jewel, shopper stop in 2019, but now I no longer which to keep that ring & want to return my ring & claim my refund but it's been almost 2 month that I have been chasing reliance jewel to take by the diamond ring & provide me my refund but they are procrastinating and make false claim that they are unable to track my product. Also, I do have the ring bill and reliance warranty issued 2 years back with me but still they are not accepting it.

I am really very frustrated plz help me by fixing this issue ASAP.

Hi team,

We have purchased gold on 25th December 2019 and paid the amount through HDFC where 10% cash back applicable within 90 days, but we have not received any cash back after 3 months also. It’s been 11 months now.

Please check and resolve the issue at the earliest.

Thanks and regards,
Ranjithkumar v
[protected]
ranjith.[protected]@gmail.com

I've purchased a gold ornament on[protected]. Total outstanding amount was 295000.00. 100% exchange within 7days. Due to size incompatibility I've to exchange the ornament on[protected]. The latest ornament weighs 0.38 grams more than older one, effective gold price would be roughly Rs.1900 (0.38× 4781), but I had to pay Rs. 8400 difference amount to get new ornament. It was illogical to think about the bill. Manager gave me unsatisfied and unconvincing reply. I can add more details based on necessities. I seek your attention to look into the matters and do the needful.

Sir mera telefonic interview hua reliance mein mujhe fir joining and offer letter ke liye indore se vadodara bulvaya or vha pr main gaya to kisi ka koi responce nahi tha
Uske baad suddenly mujhe bola jata hain ki apka test hoga uske baad apki selection process hogi ye process main indore mei rahkar bhi kr sakta tha but mujhe vaha pr bulakar test liya and mene test bhi sahi diya uske baad mujhe reject kr diya gaya indore se vadodara ane jane ka covid19 mainene risk liya mera 4 days tak expences bhi hua to sir aisa karna apki company ka rule h ya sirf specielly mere sath hua
Ap mujhe contact bhi kr sakte hain main apna contact number share karunga yaha par
But covid19 main aisa kisi ke sath karna sahi nahi h main iske liye other kuchh na kuchh to karne ki soch raha hu. Main hamesha se reliance par trust karta tha but ab vo job regarding trust ho ya kuchh kharidne regarding main reliance par trust nahi kar sakta
Please ap koi action lijiye ya main kuchh karta hu
[protected] plz contact

Today on 10/10/2020 I have gone to purchase of gold chain worth of Rs 46, 388.38 the transaction was made by neft the amount was debited from my account with reference ID:[protected] but the store said that they didn't receive the amount as it is not been showing on their system but the about amount has been debited so can you please help me out with this matter when will the money will return to me or when the amount will be seen ho your system as I neither get the item nor my amount is returned.

I have purchased something from the store but the first transection was successful from my side but they did not received the money that time so I made one more transection then after 48 hrs the money of first transection was received by the reliance jewels then they said they have reversed the money and the transaction I made on 23/06/2020 but I have not received my money till date 26/08/20

In our diamond ring diamond has been replaced

The Ludhiana reliance jewels showroom staff service is very poor.

My name is priyanka.. I have purchased a diamond necklace. One of the sales person named bhagya has kept my certificate with her and was asking us to start a scheme of 10000 after that she would give us the certificate. However on that day of purchase, the certificate was not ready and i was asked to come the next day. Sales girl bhagya said that she would take it and keep it with her and forcing us to start a scheme. We asked her a number of times regarding the certificate. Now she bluffs that we have already taken. Which never happened. Clearly it's understood that she has lost it.. I request you to arrange our certificate for the diamond necklace