Reliance Jewels Complaints & Reviews

I have purchased jewellery from reliance jeweler, nashik, maharashtra, against cash memo no.AX843518INOO1449, Dated 28.10.2018agaist SBI debit card swapping against there scheme 28oct to 5 November 2018, 5%cash back amount still date not received, i have contacted on telephone in your shop they told me to gave written application in your SBI branch, they refused to accept my application, so what I can do other wise i will not hagitate to go in Grahak Munch against you.please be Clarifying as possible as early, thanking you, early reply is a waited

Sir i purcashed bangles from your store almost a year back wt. 38.450. Within a year enamel got erroded. So i have given it for a repair. While reparing it got damaged. Nobody informed me. Just i went to know the status of my repair it got to know about the event. They asked me to purchases the new one. As the size was not available i placed an order. Now my order is ready and they are asking me to pay making and wastage on entire 46gms of new bangle. I have already paid for 38.450. Gms. I agree to pay for extra gold and it's making and wastage.
Another issue is i purchased 38.450 gms and i gave for repair 36.86 gms. How come there cab be difference of 2 grams just within a span of 1 year.
Please look in this matter. It's going on since november 2018

I have purchased a diamond ring from nashik branch of your shop on jan 2018. It was a birthday gift from my loved ones. And today it's diamond fall down😑. Its really hearting moment for me. I will mail u the picture of a ring, a diamond is literally stick to a ring with no extra precautions. I really want my diamond back..😢😢 please don't play with emotions of people.

I had purchased a diamond ring and the diamond had fallen off within 15 days. I was told that it has happened due to a manufacturing defect and would be repaired in 7 days. Even after wating for 63 days i have not received the product. I have visited the store multiple times to enquire and every time i was given a new date. Finally i had to ask for a refund and that too did not happen easily. Multiple calls and visits to the store were required. It was a harassment for 2 months constantly following up for something which was promised to be done in 7 days.

Yesterday i have visit at reliance jewels store in db city mall, at their i have face very bad shopping experience, on of your sale staff made worng commitment, and after that when she agreed that she made a worng commitment... She replied one her manager that much of amount cut off with her salary which is getting in up coming days... These type of training given by your staff... I will never suggest to anyone to go shop at bhopal store...

I received a reliance jewels gift card from friends on wedding. I went to reliance jewels shop to purchase some item and after finalizing item i gave gift card for bill payment. Store person told me that on swiping card in machine, its not reading the magnetic strip. I called up my friend to ask from where and how much money is loaded, also did he checked the card working or not.

He told me card was purchased from reliance jewels store, jayanagar, bangalore and loaded with 10 thousand rupees, and did not checked if it was working.

I raised issue with reliance customer care team to re-issue the card as the current card is not readable. The response i got is really frustrating, reply i got is "we regret to inform you that gift card once expired/damaged or lost cannot be extended or re-validated".

This means 10k gone in drain.

Hi,

My complaint number 2172765 with Reliance Customercare dt.17/06/2018.
Tax Invoice no.AX8421181N000698 DT.04/06/2018 OF Reliance Retail Limited, on purchase of diamond earring worth Rs.52192/-

I am regret to inform you that, my account has not been updated ith the reliance points, for the purchase made at Reliance Jewels on 4th of June 2018.
As per the discussion with Kalpana, I have attached the invoice copy of the purchase for the purpose o[censored]pdation of Reliance points to my a/c.

Since that day, I am following my complaint by several mails and phone calls to Reliance customer care they are saying that my complaint has been escalated to Senior Officer. But, It is more than 25 days nothing has been happened. i have not got any response from the team till now.

My problem has not been solved yet. yesterday(9th june 2018) I have spoken to fahd and mithali, they informed me that, I will get call from the team. But It is disgusting to say that inspite of many calls mails I have not yet got any response from the team. Please do the needful immediately.

With Regards,
Auditor & Consultants
Jayalakshmi,
[protected]
[protected]@yahoo.co.in

Customer physical card Loylty points need to transfer to Mobile number [protected]
Has been raised in May2018 and relative all documents have been provided but the points are still not getting reflected
Please escalate -As I am going ahead with consumer forum complaint
Parul Mehta
Mb-[protected]
Email:[protected]@gmail.com

I have purchased one diamond ring in april 2014. Within a month one of the diamond came out. I got it fixed. Again, recently in the month dec 2017 i get it fixed for the same issue. Today i have observed one of the diamond came out.
I am not sure why this issue is persisting every now and then. Every time i am paying to get it fixed. I choose to purchase the ring from reliance being a trusted store, but this every now and then loss of the diamond from the ring is something very frustrating.

Currently i am in pune and i don't have the bills either the certificate here with me. Let me know if i can get it fixed in blr hoping it wont happen again

Hi,

I purchased a diamond ring from your outlet @gold souk, gurugram in the month of february. Just after a month one of the major diamond in the ring has fallen, the centerpiece. Secondly, it is a white gold ring and already its color is now pale gold, it lost its polish. Thirdly, today i saw one of the diamond seems to be cracked and lost its color.
I feel like completely cheated as the ring was too costly and reliance has given me a faulty piece.
If not proper steps taken i will have to report this to consumer court on account of cheating.

I bout a 64 gram necklace 3 years back. Sales manager told that it has uncut diamond and ruby. Today i went to sale and come to know that it's kundan. Actual gold is 54 grams only. So if i return it now i will get 40 thousand less then actual price. I am really feeling being cheated. Sales manager should tell the truth. Just to make sales, they are lying to customer.

I had bought a diamond ring worth rs 60000 in dhanteras just 5 mon back.

uptill now atleast 3 pieces of diamond have fallen off and may be many more to come. I am being asked to pay for the repair and replacement of diamonds for a badly made, relatively new product with fault at your making. Or else i have the option of returning and bearing its lost amount.

i have been purchasing jewelery from tanishq and other brands but never had such a bad experience and that too in just 5 months.

moreover i have been trying to give my feedback on your site but that too seems to be not working just like your products.

Dr reena agrawal

Allahabad

Today i visited the reliance jewels at hubli urban oasis mall. They hired inexperienced employees, they even don’t have the billing knowledge. For 60000 rupees transaction they took nearly 3 hours of time saying system didn’t got updated and they need to generate manual bill.
Very unprofessional and inexperienced employees and they ruining the reliance brand value. Even store manger mr. Sunil joseph don’t have an idea how to run the retail business.

This will be the my last visit to reliance jewel.

Thanks,
Maltesh

A guy name anup in reliance jewels cuttack he does not disclose the making charge amount to us and forcefully tell us to make the payment as they can't change the bill and the manager also refuse to change the bill when i told more and more there sales person also don't say anything even they take 4000extra from me the manager also refuse to give our money back and they forcefully done the payment i jst give a complaint against their manager and that sales man named anup who does not disclose the making charge amount to us as a consumer i need the necessary action should done by you.
It's not a good service to customers at all

Customer acct cs00061035
Anu radha
I want to convey that it was very pathetic experience with shopping with you.
This is the first and last time i am purchasing from reliance jewels due to following reasons:
1 staff asked to deposit 50000 to fix the rate which was not fixed and later i came to know about 80% to be deposited which shows they don’t know.
2 product which i purchased was not as specified which is very upset to see.
3 the manager assured me to give me dicount on making charges which he said was 10 to 12%, but at the end of the day, 12% was imposed on me.
Seriously it was very unpleasant experience

Dear team,

My name is parikshit chawla and i am associate with your jewelry products from last 4 years or more. Me and my family member contains high trust value about your product and services, employee of your store at varanasi[uttar pradesh] location gives me ample of reason to stay connected with you all for all my small and big needs and they are really good professionals who are customer focused. I had often taken gold...

I have purchased an earning on 07 feb 18 on 40580rs from reliance jewellery bhatinda punjab. The earing was purchased without stopper. Next day i went to shop for exchange but he denied to exchange because earing is without stopper and suggested me it will be exchanged but making charges and gst amount wilberforce deducted. My invoice no. Is axt607171n000456. This policy is very bad for customer so kindly favour so we can visit the shop on regular basis. My mob no. [protected]

My card no. [protected] is showing wrong card summary, outstanding rs. 84471.71/-. But my card limit is 50000 only, then how can my o/s be 84471.71/- moreover there is a failed transaction of rs. 32598.21/- on 21.01.2018 and it is also showing in debit balance in card summary.
Kindly rectify the error. After talking to credit card deptt. They informed me that the transaction of rs. 32598.21/- was declined because at the time of that transaction there was no sufficient balance in my card.
Rectification awaited.

Visited reliance jewels showroom located at sector 14 reliance mall on 24th dec 2017. Staff named mr. Sapan behel was extremely rude and misbehaved with me just because one of the co customer asked my opininon before buying the jewelry. He literally started fighting with me by gving personal comments like "are you from some other jewerly brand marketing" it was so humiliating for me, infront of so many people he literally started to shout at me and kept shouting inspite of me expalining him. This was one of the worst jewelry showroom experience in my entire life. After todays incident i have decided to not to visit any of your showroom to shop ever again. Infact i would ensure that people in my acqiuantance would never shop from your showroom especially in dwarka.

I bought silver ankle. It was of seven thousand but i was charged ten thousands because they charged on model number not by the weight. I was not informed before the billing process and there is no exanchange policy on silver even on the same day of purchase. It is like cheating on customer by not providing full information before purchasing particular jwellary. It was really very bad experience over reliance jewels.