Reliance Jio — 4G Mi-Fi

Address:

Gurgaon, Haryana, 122018

I have taken Reliance 4G Mi-Fi & SIM. It is not working properly since i bought. There is no speed and network in my area. speed my in range of 0.71, 0.91 almost less than 1 mb.
Dongle get into sleep mode and never come up. very low batter back up. need to stop services.
called customer twice and waited for long but no response. I would like to deactivate the same and need refund. it look like black hone as do not know who will help