Reliance Jio — Complaint Regarding Unexplained Debit of Top-Up Balance and Non-Credit of Successful Recharges

I wish to lodge a consumer complaint regarding discrepancies in the top-up balance of my Jio number [protected].

Three ₹20 top-ups made through Amazon Pay on 14 August 2025 were shown as "Mobile recharge successful", but the corresponding top-up/talktime has not been properly reflected.

The transactions are:

₹20 at 12:05 PM – UPI ID:[protected]
₹20 at 12:06 PM – UPI ID:[protected]
₹20 at 12:30 PM – UPI ID:[protected]
In addition, an existing top-up balance of approximately ₹50 had already been successfully credited to my account. However, this balance was later debited/removed without any prior information, notification, explanation, or details showing how or why the amount was utilized.

I contacted Jio Customer Care yesterday, but the executive stated that she could not see any information regarding these recharge transactions.

This raises concerns regarding unexplained deductions and transparency in the maintenance of customer top-up balances. I am also concerned that similar issues may potentially affect other consumers.

I request that Jio be directed to provide the complete transaction and balance history, explain the unexplained debit of approximately ₹50, reconcile the three successful ₹20 recharges, and credit/refund any amount wrongly deducted or not credited.

Screenshots of three recharge receipts are attached as documentary evidence.