Reliance Jio — fraudulent charge

Address:

Thane, Maharashtra, 421302

I did recharge on jio no. for Rs 297/-.
It shows recharge is successful but i am not able to use its benefits as my phone is not jio phone its normal android phone .
The recharge is done by My jio app which is truly processed by Reliance Jio.
My concern is if i do not hold the jio phone then this recharge should not have completed.
I made contact with customer care but they saying they do not have any provision to transfer or refund for such transaction done by app.
Which is truly not acceptable.
If it is like then they are staright a way looting the customers and charging people for which they are not using any services from company.

It is fully not acceptable that they dont have refund or transfer of recharge facilities.
I beleive human errors can happens but its system generated error .
Jio company should have not processed the recharge if it was not the Jio phone.

There is no use of this recharge to me .
As i dont have Jio phone to use such services then service provider also dont have any rights to charge me for it.