Reliance Jio Infocomm — [protected] recharge successful but not activated

Address:94 New Milap Nagar, Near Singhawala Road Gurudwara, 134003

I had recharged my jio number [protected] for the 449 rs plan
(399 with 50 rs top up voucher) today on 25th november 2019, well in advance before the due date. I have received an sms from jio confirming the recharge but it is not activated. The net is not working. Please resolve it immediately.

Repeating the details
Mobile no: [protected]
Date of recharge: 25th november 2019 at 10:12 am
Mode of recharge: through myjio app
Amount of recharge: 449 rs (399 plan - 50 voucher)
Bank transaction id:[protected]
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I have done recharge with the Rs. 444/- on 17.11.2019 and also received the confirmation regarding this with the transaction id : BV 000017GMN5 but not received till. my outgoing calls also banned

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