Reliance Jio Infocomm — amount deducted but transaction not done

Address:

Omasseril house kattachira, 690503

I am George issac and I have booked a Jio phone gifting option for my family member and it was a Diwali offer to gift phone to our dear ones it is a kind of voucher .when we book and paid the amount the recipient will get a voucher in his phone. But in my case amount is deducted from account but the gift voucher didnt sented to the recipient by Jio. So that's why I write this here.

Here I attach the details with this..

Booking number is [protected] and transaction id is FV000006OMZV.