Reliance Jio Infocomm — Amount deducted from Jio money but didn't get the recharge to my Jio Number

Address:

Bangalore, Karnataka, 560049

I have recharged my Jio number with amount Rs. 303 on 7th April 2017 at time 22:15:47. The transaction ID is:[protected]. The amount got deducted and it is showing as success. But my number is still not converted to Summer Surprise offer. I have checked it on 8th April Morning and raised a complaint with Jio Customer care Request ID is: SR000007YKHN at 08:28 AM. I have explained everything to the executive who answered the call. But the ticket has been closed without any resolution. When I called Jio care for update on the ticket they said the ticket has been closed saying "Recharge is successful". I told them that I have not received the recharge benefits to my mobile number. They have opened another ticket with the number: SR0000080YFJ. This is regarding: My Jio number is not converted to Summer Surprise offer though I have done a recharge of 303 on 7th April 2017 using Jio Money.
Today in the afternoon I have call JIO care for status update, the executive said that the teams are closing the ticket with same resolution stating the recharge is successful, he promised to escalate this issue to his next level or his higher authorities and arrange a call back to me by end of the day.
Today in the evening at 5.21 PM I have received a message to my mobile stating that Jio Prime Benefits has been applied to my Jio number. The service request SR0000080YFJ is being closed. I do not understand if my Jio number is already in Prime Membership plan. I did recharge of 99 last month only. How come they have credited the my account with Prime Benifits again.
Immediately I called up Jio care and Kubendren has answered the call. Without even asking what is the issue, he started asking me to call Jio Money care. I tried to explain the issue to him, he is not in a state to listen to me. I asked him to transfer the call to his Manager or the supervisor but he denied it saying that they do not have anyone. Later he said he will check and came back after a minute and asked what is the issue. I have to explain him the issue again from first. Then he said to wait.

If anyone responsibe official of Jio is present here, please take care of this.
My JIO Number is: [protected].