Reliance Jio Infocomm — Amount not refunded on recharge failed

Address:	Bareilly, Uttar Pradesh, 243001
Website:	www.jio.com

I had recharged my jio no.[protected] for Rs. 309/- each on 15/04/2017 and 17/04/2017 which was not processed and i contacted to customer care for balance deduction on the above dates and the said that you can do another recharge we will refund this amount in 7-12 days and i recharged the same again which was processed.
Now i had received a SMS from them on 28/04/2017 that my 2 recharges has been processed for Rs. 309 each. Now they are saying that we are not able to refund and only one refund will be processed.
I have the call recording as well for the conversation on respective dates.