Im writing on the above subject after multiple calls to customer care notifying about the Jio Fiber connection still pending since 7th Dec 2020, this is the second time I have registered after your engineer and Jio marketing team called to let me know that now I may get the connection as the box is near to my house now, but very next day the same engineer said that the box is far from my house and to get the connection we need to do the padding from the box to extend the same near to my house, the statement again changed in the evening that due to the engineer not getting the required approval from his senior team hence he is helpless to make the connection, whereas I have noticed that their are two new connection being provided near our house locality, which the engineer said that bio be illegal and may get problem in future.
The above entire matter discloses about incompetent and half information your engineers carry while giving the services to your customers, I felt very shocked when your engineers are changing their statements by day and night, this is not expected from the big brand like Jio, its complete harassment and un-professional approach to your customer.
I was under impression of your immediate resolution for the new connection, unfortunately very same day, you have initiated a refund of my subscription without my knowledge (as stated in Quotes below from Jio).
I would appreciate, kindly look into the matter and give the resolution as expected for a new connection.
Quote from Jio...
Our Jio service engineer is scheduled to visit your premises on[protected] : 19:00:00 for INSTALLATION of your JioFiber connection.
Your Order number is NO0000FTVUF2. You will receive an OTP from Jio after Installation, please share OTP with our service engineer to confirm completion of INSTALLATION.
For any queries or to reschedule appointment, call us at [protected].
Our Jio service engineer is scheduled to visit your premises on[protected] : 14:45:00 for INSTALLATION of your JioFiber connection.
Your Order number is NO0000FTVUF2. You will receive an OTP from Jio after Installation, please share OTP with our service engineer to confirm completion of INSTALLATION.
For any queries or to reschedule appointment, call us at [protected].
Quote---from Jio/14/12/2020(via text message)
"Refund of Rs. 1500.00 has been initiated for cancellation of JioFiber Order Number NO0000FTVUF2.
The refund amount will reflect in your UPI account within 10 working days."
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