Reliance Jio Infocomm Complaints & Reviews

Hello,

I have recharged a
wrong number-[protected]
reference number-
[protected]A4910E

I have recharged the ₹149 pack at 4.25pm on 4th november, 2019. Kindly cancel the aforesaid plan.please consider my request and cancel the wrong recharge and oblige

I will be highly obliged if you cancel the wrong recharge.

Thanking you in anticipation,
Anagha P

My jio data of 1.5gb/day is getting exhausted as soon as i switch on data or within a few minutes though i don't use it or browse anything. All auto updates and sync are off. Even background data is restricted. I am facing this problem since the last recharge a week ago. I have contacted the customer care but all they could do was sending a message that gave me a link of tips (Youtube video) on how to use my data smartly which all i had already done. Fix this problem asap.

I have been using jio number from the beginning of its launch now they have changed their plans for recharge without intimating changes in their old plans now they are offering only 30 minutes of calling in old rs 498 plan but they are offering 3000 minutes of other network calling for rs 555. This is not acceptable by just a difference of rs 57 they are denying 2950 minutes of other network calling to their old customers please take a note of this l am suffering a lot by this please help

I called jio customer care on 31oct 2019 three times because i was getting internet speed related issue, i was not able to even simple google something. So on 31 oct the last customer care told me that he will resolve that problem in 24 hrs.
So on next day 1 nov 2019 i called jio customer care after 26+ hrs later. When i spoke with him he was not able to give me satisfactory answer of my issue then he told me that he transferring call to his senior executive. After 3 min. Of call hold they hanged up my call.
I called back to jio 198 helpline no. Then a person speaking as a senior executive asked me what i want rudely, i told him the last call issue then he told "sir ap pehle ki bat bhul jaye ab fasi dedu us call attender ko" i told him why he gave me a time period of 24hrs to resolve that issue and what action you took to resolve my issue then he replied "sir pehle ki bhul jao vo time to usne ese hi de diya hoga, ab kya usko apko gav lakr saja du, or aap isi bat ko lekr betho ge to me apka call disconnect kr dunga"
I told him to speak in manner he again told me "agr ap ko esi pr bat krni he to me call disconnect kr rha hu"
I told him that he can't do this then he told "ha me ye kr skta hu" in very rude tone and then he disconnected my call.
I have recordings of each interaction with all those customers care executives. And i want that a serious action must be taken against those executives. Otherwise i will definitely file a case against them in consumer court.

I have using jio wifi 2 gb plan for 2 years and it's quite good. But recently (Two weeks from now) i observed that jio data has been draining much quicker even though the usage is very limited. This is cheating... Earlier i was able to do my office work without any issues but now a days my 2 gb data is draining much faster even though there is no activity (No downloads, emails sent, etc)

Reliance is charging rs.10 (Minimum) extra charge for iuc minutes usages.
But i am using wifi dongle only, thro which i am making any calls at all.
I want to recharge rs.149 only for my jiofi dongle.
I don't need iuc mts as using jiofi dongle only.

Why should i pay extra amount, when i dont have an option to use at all.
Pl. Check and make arrangements to add a new link only for rs.149 only.

Thanks
Saravanan. Chennai

Showing date uses of 552 mb in 3 lot and 390 mb in 1 lot on 2 days within few hours, is it even possible? Whereas only using it for mailing and browsing purpose no video or song streaming at all...is JIO faking data uses to force customer to buy add on packs..??? And do they don't have a simple option to raise complain against it in their app

Sir, i was registered for jio fibre connection on 4th october. I paid 2500rs security deposit to jio agent chitikireddi narasimha naidu. He took my money and escaped. I provided all my pan and personal details to him. He told me installation was completed by techical team by evening. I called him within 1 hour and requested him to cancel the jio installation because act fiber is better speed nd quality service than jio said by my neighbors.. He told me that refund will be credited within 1 week. I paid money to his phone pay number [protected]. It has been 4 weeks but my money was not refunded to me. I provided my bank details to him for refund. He told me stories every time. He is escaping without giving my money.. He used to told me i will give u by tomorrow and when i get his salary. He is not answering my calls. I didn't get money when my sister is in ill. I was unable to pay medical expenses because of him.. Please solve my problem sir.. I attached some details about him and proofs. Thank u sir
His contact no:[protected]
Mail i'd: chitikireddi. [protected]@ril.com
He work as assistant manager in jio fiber. Location:opp. Hsbc bank, siripuram, vizag, andhrapradesh.

Dear team,

Hope you are doing good. This is regarding refund of my jio security deposit which i paid at the time of taking my jio fiber connection.

Jio fiber service id[protected] linked to registered mobile number +[protected].
I have cancelled my connection on the month of september 2019 and i returned the device in very good working condition on 18-september-2019. Jio promised me i will get the...

Hlw sir,
I am leaving in Bhagalpur . Here speed of jio is very slow these days like on 29 and 30 October.
Taking big amount for recharges and not providing the speed 4G.
They are just looting money from us . Even when we call customer care executives no one is there to answer the call.As I have screenshot the record of speed through fast.com which gives the speed 550kbs. as a average speed which means 69 KBS approx. Which is not even a 2G speed inspite of having 4G full network

Hi,

The complaint is regarding the Jio customer care service girl named "Asha"
She had been very rude to me from the beginning of the call. She did not resolve my issue nor gave me any reasons.
In the middle due to her very wrong behavior, I had to raise my voice and she uttered much. At the end she told me "Do whatever you want" and hung the call. I want to raise a complaint on her to jio care.

When my data is off. Background apps are closed and not running. Data is exhausting almost everyday. This is happening with me everyday without using any internet. The data is off. My internet usage is normally 700 to 800 mb per day because i use wifi everytime. Even background apps, updates are off or closed. So how it is possible. Happning everyday.

This is regarding network coverage in my work place. This complaint was given several times to service provider for the last six months. They always told to wait for few months but it has never happened. My work place is steel melt shop-1, visaakhapatnam steel plant, visakhapatnam 530031.in this area there are other services are having connectivity.

As per above quoted subject, i have done recharge of 347/- on [protected] on 25/10/19.. After recharge on my prepaid number still internet service not working.

Today evening i called with your customers care services as response received you have wrongly recharged on jio phone recharge instead of smart phone recharge..

After 30 mins discussed with care team but didn't help & not understand & meaningless..

I'm not understand what is jio phone recharge or smart phone recharge..

I'm using smart phone user since last 2 years so why recharge not applicable on my samsung smartphone

I never used to jio phone so there is no meaning for this recharge.. And why recharge automatically cancelled..

So humble request you to refund my amount for this recharge else activate my internet service...

If i have paid 347 recharge amount it should my internet service working if i'm using any phone...

I am George issac and I have booked a Jio phone gifting option for my family member and it was a Diwali offer to gift phone to our dear ones it is a kind of voucher .when we book and paid the amount the recipient will get a voucher in his phone. But in my case amount is deducted from account but the gift voucher didnt sented to the recipient by Jio. So that's why I write this here.

Here I attach the details with this..

Booking number is [protected] and transaction id is FV000006OMZV.

I have noticed this issue that whenever there is a power cut in my area the network of all jio customers in my area goes empty. And then after 1 or 2 hours the network gets back to normal again. And when the power comes back then again the network goes off for 1 to 2 hours. Since 4 years i am facing this issue in my locality only. I dont know whether it is a problem of my near by mobile network tower owner or with jio. Please resolve this issue

I didn't know about the existence of jio phones until now. I recharged my number [protected] with a wrong plan of rs - 49. I need my money back because it was a mistake which was done unknowingly. Don't take it light as this is a small amount. Those 49 bucks matters to me. Hence please help me. Please help me to get my money credited back and only then i can recharge with a new plan.

Iam using reliance jio. I want to talk with jio customer but they will cut the phone without talking to customers. It's very bad experience. I never like this attitude by customer care. Pls do the needful action against jio. And thier jio network is very bad and very slow. I have tried many times to talk with jio customer regarding iuc charges they will never connect to jio customer executive instead they cut the phone by saying that please rate the experience with 0-9 and cut the phone. This very bad behavior with customer. So please do the needful action against jio.

My complain is that jio provide me 84day free calling in 399rs. But after some days he close my calling services. So i am very sad plz you help me.. It's two time. So i am very sad. Jio is a very bad company. So i request you that you help me. I says to all jio users that every people not use jio sim. Any sim use but not use jio sim. Jio is a ver cheater.

Order number for giga internet and giga calling services with [protected] is no0000ahlce8

I had cancelled this subscription and received the deposit cheque of rs. 2500/-, but my name is spelt incorrectly on the cheque. I notified the customer service on 5th june 2019.

They asked me to send a copy of my aadhar card, to verify my name, which i did promptly. Please note that they had used my aadhar card for kyc of my application, so it was a human error on their part to capture my name incorrectly on their system.

I have been following up with customer service since june 2019, but they just give some excuse but not addressing my concern. Please do the needful.