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Reliance Jio Infocomm Complaints & Reviews

www.jio.com

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Updated: Dec 14, 2025

Complaints 6621

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369

Unresolved

6252

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints page 106

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Illiterate and unskilled staff sitting at jio care
. I just need a bit information about my recharge they told me that you have recharged wrong number if so just share that details as i am having all data relate with my debit history and attempt made on [protected]... # they are if system is not even able to trace the details then opt traditional approach again rather then ai era.. Higly disappoint with services offered

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Yesterday i attempted to do a recharge worth 449/- on my jio account. The amount was deducted from my bank account but there was no notification whatsoever regarding the recharge taking place. My pack expires in about less than an hour and there still haven't been any recharge update. I mailed jio's customer care but haven't received any response regarding the matter. Please look into it.

Sep 30, 2019

Complaint marked as Resolved

The matter has been resolved. Thanks to the customer service. I received my recharge that I had paid for.

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Address: RELIANCE JIO Mumbai, Jalpaiguri, West Bengal, 735101

During a jio recharge of ₹449 on my jio number [protected] through jio money app the recharge fails but the respective amount has been deducted from my account balance immediately after the process and no confirmation message has been received or no credit received for recharge order. Please complete my order as soon as possible, its humbly requested to take action on the above mentioned content immediately.
Thank you

Sep 29, 2019

Complaint marked as Resolved

Just now received the credit value from JIO Infocomm. Thanks a lot Consumercomplaints.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Sep 28, 2019

Updated by Ajanta Mukherjee Submitted hereby the document support as the bank transaction message photoshot.

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Address: 37 C.R. Avenue ,Kolkata 700012, West Bengal, Kolkata, West Bengal, 700012

My data exhausted very fast by just seeing 5 to 6 videos for just 15 minutes in 240 pixel and then it shows that my plan have been exhausted. I have hardly used any data. They are cheating like this a lot in past few days. I am a student, and i have to watch educational videos which is affecting my studies.
Things got worst when i tried to call their customers complain number then there was just computer voices and nothing else. They don't take customer complaints.
I have paid around rs 330 for this service which is valid upto 3 months but on the first month they are giving worst service

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I had recharged my jio number for the 399 rs plan
(349 with 50 rs voucher) on 28th of sep 2019, well in advance before the due time. I did not receive any sms from jio confirming the recharge but it shows my recharge was successful. I had paid through net banking. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

My jio number:- [protected]
Mode of payment: through myjio app and icici netbanking.
Amount : 349 rs (399 plan - 50 voucher)

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Address: Block E sector 63 noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I have recharged my jio number [protected] with 399 still my plan is not activated.
I have checked and found that the recharge amount is deducted from my account but still in jio app it shows your plan expired.
I tried to contact your customer care executive multiple times but unable to reach them.
Please call me one urgent basis other wise i will leave jio and switch to some other service provider.

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Address: 410206

Olon 27th sept i left for ireland from india i did recharge of international roaming pack of 1211 for 28 days but jio sim shows not service on my iphone n now its more than a week i have recharged my phone now i am in ireland trying to contact jio telecom customer service is not possible and they don’t provide any kind of help from their myjio application

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Address: Rohtak, Haryana, 124001

I have paid rs 250 +99 on thursday (25 july -19) for change my number from prepaid to postpaid but they have not change number and didn't refund also money but i got a notification by jio on 14 aug’19 that we would like to inform you that refund of security deposit for your jio number [protected] has been processed. Within 30 working days, refund amount will be processed in your bank account.
But till now i didn’t get any refund.

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Oct 07, 2019

Updated by Hitler69 Still they have not settle this case.
Please do the needful.

Oct 20, 2019

Updated by Hitler69 Still it issues has not resolved.

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Address: Indore, Madhya Pradesh, 452001

In new jio policy you can’t connect unlimited call and mess you again and again for misuse of voice calls. You can find any limit of call. Nothing available in jio website not on jii app how can I know my calls cross the jio voice service criteria. They terminating my voice service and adk for recharge again

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Address: Hoshiarpur, Ambedkar Nagar, Uttar Pradesh, 144204

Website: Jio

I tried to recharge my phone via jio app for two times. One near 9:40pm and second near 10pm.in both cases money got deducted but recharge failed.
Please help.
My father will scold me if he will get to know what i have done.
Moreover i have deleted the messages of otp received and money deducted from my father's phone as he was not aware of this.
Please help me out.

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Address: Bhopal, Madhya Pradesh, 462021

Hello,
This is not fair that you can immediately block my number without nay satisfying reason. I had recharge of Rs. 350 which is valid for 3 months, but its only 1 month of recharge. whenever I called your customer care representatives, they said you have misused the jio number for calling. If this is a fact, then show us proof of misusing. we are not terrorists, just a normal human being that earn money due to hard work. You have no right to suddenly block my number. I discard your Jio sim and also complaint to the court of your useless and unprofessional things.
jio number - [protected]
Sab k sb saale chor h jio sim vale jb free calling dih 3 months k liye to ese kese bich m band kr doya number. Ni smbhal rha h to band kr do jio ka office

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Address: Nayapalli Sector-C Behind R.S ENGLISH SCHOOL, Bondamunda, Rourkela, Odisha, Sundargarh, Odisha, 770032

I have registered a complaint regarding internet speed on 28th August 2019 with Request ID :SR00000YH70W. Although the network coverage in my area is pretty good the internet speed here is very very slow and it get worse (around 20 kbps) during evening. They assured me that the issue will be resolved within 15 days but the problem is still there. I have called several times regarding the same issue after waiting for 15 day. Today on 26th September 2019 when I called to re-register my complaint the costumer advisor told me that he can't give me any time frame within which my issue will be resolved. I as a costumer have done my part by putting my faith on the company and paid money for a basic internet service but when I receive such a pathetic customer service experience in return it's really heart breaking.

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Sep 27, 2019

Updated by Rajeev Lakra Data speed was pretty good (around 1mbps) before August 2019 but suddenly it got worse (around 20KB/s). Since I have already paid ₹448/- for the service which the company couldn't provide plus it failed to address the issue within the time provided by them, I would like to request a refund for the same. They can cancel my subscribed plan and refund my hard earned money if they can't provide the service for which they are charging.

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I am using jio data through jiofi since last 2 years, however since last month i am facing issue with the data plan of daily 1.5gb (Rs.399).

Without using data or even using for 20-30 mins data getting exhausted, daily data limit is 1.5 gb. No auto updates are on neither on laptop or mobile.
Even usage is also not heavy, i m just checking my mails or surfing internet. No video browsing, downloading etc.

Please check and get the issue resolved asap.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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R

RupaSingh

from Dewa, Uttar Pradesh

Sep 27, 2019

Hello sir my jio no. Is [protected] any my outgoing call stopped without any information and info given by jio care that i have using 100 plus call per day
But when i take this no. No information provided me like this

jio data plan - Comment #3546361 - Image #0

RupaSingh's reply, Sep 26, 2019

I getting a msg like this..

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Address: Hazinagar, north 24 pgs. West Bengal, 743135

Jio provide unlimited free calling service is really fake now a day's for public. Jio provide the unlimited free calling service to the customer but it's fake because when ever i call more then 3-4 call in a days they sent alert sms every day as"you missuse the outgoing calls, immediately take a action against calling."
So can jio company tell me what's the limitations of call per day? Hope so 5 minutes or 10 minutes per day is the called unlimited calling??
What's the area of calling?
Network problem always.
Internet issue always.

Now a days it's being a worst network.

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Sep 27, 2019

Updated by Mahendra j Even I call to the customer care but they didn't helped me out about my problem. Also they misbehaving with me, showing their attitude

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Address: Darjeeling, West Bengal, 734003

Dear sir

We had applied for jio dth distributorship online on (http://www.jiodthdistributor.in/) website after which we received a call from mr rahul (Contact - [protected]) who said our application was confirmed and we had received several confirmation mails along with the agreement papers for the distributorship.
We then at first was asked to transfer the refundable amount of rs 15000 and later on 1, 90, 000 for the advance payment for the delivery of the product. After this he had send us a company agreement for 5 years and charged us₹ 55000 and now after repeated calls and mails we are unable to get in contact with him or the company.in total the company has taken ₹2, 66, 699 from us
Can you please help me out

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Address: TRAI DELHI., 602024

Myname is nagarajan. M tamil nadu state, my mobile number is [protected]. Airtel postpaid number is changed to jio network. Network changing time i will be paid for fully amount. Then airtel network is contact for my number your paid for one month balance its told then i will paid again sum balance rupees now the jio network sim is not active i have call for customercare in jio network your is sim is deactivate for trai so your contact for trai so now i will fully paid recipet number : [protected] and paid date : 30/08/2019 is attached so please kindly please concederd to activate my mobile number [protected] for personal using number.
My additional number is [protected]. Thank you
Yours obediently
M. Nagarajan

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Address: 452 009

I paid Jio amount Rs.449/- twice on line for recharging my router via net banking on 2nd September and 4th September 2019. However, Jio promptly collected the money on line but has not recharged my router till date. In fact they asked me to obtain proofs from Axis Bank_the paying bank. This led to further fruitless communication with Axis Bank.

Sep 25, 2019

Updated by Nand Dani I have not received the refund amount from Jio, till date. They seem to be prompt in deducting the recharge amount but fail in providing the recharge service. My total loss is Rs.898/- Jio call centre people ask customers to do many confusing acrobatics with drawee bank in terms getting proofs and ulitimately do nothing. It is dangerous to do online payment with Jio. In fact at the Jio shops their employees themselves suggest customers not to do recharge through Jio web site but come to their service centres for this purpose. Isn't this surprising? Never do online recharge with Jio.

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Address: India

Ian complaining about internet speed since a year and a half in jio. But i am not getting satisfactory solution. Every time when i call them, i receive a reply saying "many costomers are using internet so you are facing such problem. We are working on it".
It's been a long time ian facing such problem.
If they are not able to provide facilities than why do they charge for internet?

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Address: badlapur, 430103

Website: WWW.jio.com

Dear sir i have done recharge of rs 399 on 5 september and since then i cannot use data calls or sms from jio telecom and i have complained to them but not o[censored]se as they are disconnecting my calls and not resolving my issue.

There are other people using jio sim in my area but they are getting signal in virar but in my no [protected] only i caanot make call use data or sms.

Request you to ask them to refund my money as its almost 22 days since recharge has been done but its a loss for me as i cannot use service.

Awaiting your earliest response.

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Address: Village Pingrala Tehsil Piploda District Ratlam MP, Ratlam, Madhya Pradesh, 457339

Dear sir,
My village pingrala tehsil piploda district ratlam mp pin code 457339 in mobile jio network not available we are facing lot of issues regarding networks. Kindly install new tower in pingrala. Pingrala population is more than 1800, mostly using only jio mobiles,

We are thankful than you installed tower in our village pingrala

Name: rakesh
Mobile : [protected]

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