Reliance Jio Infocomm Complaints & Reviews

On 06oct2019, i recharged my jiofi no. Xxxx3057; for rs.449 via paytm ref. Id [protected]. I received successful txn note from paytm, but not from jio. I emailed jiocare. They confirmed receiving money, but said plan is in a que. Asked me to handle activation from jioapp, - my plans -activate. I did that. But, the plan indicates it is already active.

There is a contradiction; if the plan is in que, how come "activate" option is not displayed (Image attached). Requesting to activate it and consider plan duration from date of activation

We are experiencing very poor network in dattagalli extension in mysore.
Please look into this issue and resolve so that we can use jio sim there for network. The network seems to be very bad and we are not even able to make calls. We are also using jiofi hotspot device, which is also not able to receive signal.
Address:
Dattagalli, kanakadasa nagar,
Rajarajeshwari nagar,
Mysore,
Karnataka-570026,
India
Phone: [protected]/ [protected]

After recharge sufficient amount of plan i an unable to use 4g internet speed.
I complain against this in jio customer care, everyone said to me that we will solve this issue. But no action taken. Please help me i took administration in a online coaching by paing then 22000 rupees. But for lack of internet speed i am unable to use the coaching facilities.
Thank you

I had recharged my jio number [protected] for 5-6gb vouchers on 3rd october 2019 and 3-6gb data vouchers on 4th october 2019. I did not receive any sms from jio confirming the recharge but the myjio app showed that the payment was successful. Since then i am unable to add data vouchers since then and also want my money back if recharge not possible a total loss of rs.808 on my side.

Repeating the details
Mobile no:[protected]
Date of recharge: 20th august 2018 in the evening
Mode of recharge: upi payment.
Amount of recharge: total of 8-6gb data vouchers

Regards
Rohit kumar birse

I have been constantly following up with jio fiber around cancellation and refund since 5th september. During this time i have called them around 25 times, and all my service requests have been closed without any solution.

A typical service request cycle is like this ;

1. I call customer care which creates a new service request
2. I receive a call from a +33xxxxxxx number who fixes an appointment with an engineer for collection the router. A slot is booked for a designated time.
3. The engineer doesn't visit as per the slot
4. I call back the customer care to learn that service request is closed and i have to create a new one. The reason for service request closure is mentioned as "backend team closed it"
5 repeat 1 to 4

This cycle has been repeating again and again.

Sample service requests which are closed without any reasons :

Sr00000ylqmx
Sr00000yoe1q
Sr00000ytbz5
Sr00000yx4hd
Sr00000ywi0y

Latest service request: sr00000z0tjy

Everytime, an assurance is provided that this time it would be solved but every time service request is closed without any solution.

Hello,
I have been trying to convey Jio that my number is 'not registered' on Nccptrai registry maintained by government to avoid spam calls and messages. But Jio is not responsible for that. I have informed Trai customer care too, but no one is helping me out.

Please help me to file complaint againt jio for not putting my no. On DND.

Thanks and Regards,
Mohini Mhetre

Sir,
Reliance jio has cheated me as i have recharged today of my prepaid account of my 4 g mobile number [protected]+ data for rs 98 vide operator reference no. [protected] dated october 3, 2019, but neither my mobile has been activated nor the money refunded nor any intimation from reliance jio. Moreover, all of their customer care numbers i. E. 198, 199 and[protected] are also not being answered. The situation become much grave as without activating the account, reliance jio has wrongly and unfairly started the reverse counting of my prepaid account of my no [protected].
This is a clear case of cheating under section 420 of the ipc. This also amounts to deficiency in service, gross negligence and unfair trade practice. Suitable case under relevant sections of ipc may be registered against reliance jio. And my recharged amount of rs.98 + suitable compensation for the metal agonies that i have suffered due to non activation of my account my be reimbursed. Kindly intervene to resolve the issue at the earliest as the cheater has already started the reverse counting. The case may be please be investigated by serious fraud investigation office or the cbi as the trend and pattern which has been emerged is that the jio has cheated so many other customers and confiscates the money, never refund and does not listen either. It seems that it has connivance with some top officals of the govt. It is really sad for the citizens of india as a whole and is a grave misconduct.

Sarthak
[protected]

Hi reliance jio
We as residents of vaishali nagar dahisar east mumbai 400068 are facing slowdown of the internet. We tried to contact the online chat and received a feedback that the team is working on this. It's been more than two weeks but the problem still persists. I usually use the mobile hotspot for client calls but i am not able to do so from last few weeks which is affecting my work. Please do the needful at the earliest. I and my wife have taken 2gb per day plan.

Thanks and regards
Sanjeev
Mumbai 400068
Dahisar east
Vaishali nagar

Since august 2019 internet 3g/4g is barred in jammu (J&k) but still jio is sending bills. What are you guys not aware that government has done this action?? Why you are taking advantage from this? Why not being behaving like an educated and responsible persons???
I have not consumed your services since august then why should i pay for it???
0

Sir, my name is naresh kumar. I recharged my mobile number [protected] for 399 rupees from my jio app on 23 september. Money was deducted from my bank account and not recharged. After waiting for 2 days, i talked to jio care, they told me that we have not received any money and they refused to refund my money. I had also talked to my bank they saying that the transaction has been successful on our behalf. I want to get a refund of rs 399 in my bank. I have the transaction id of the payment made, whose screenshot i will attach.

My jio mobile no. Whome i want recharge - [protected]
Recharge merchant app - my jio
My bank name - paytm payments bank
Transaction id - s5649508
Transaction date & time -23 sep, 8:14 pm

I have taken jiogiafiber wifi connection from reliance jio in july 2019. I paid a deposit of rs.2500 (Refundable on surrender of connection) for the same.

I have surrendered their equipment on 24.8.2019 due to non performance as promised.

They promised me to refund the amount of rs.2500 with 14 days of surrender.

Regre to inform that till now 05.10.2019 7 pm they have refunded the money. They didnt even replying to my complaints.

My cust id no is d jio giga internet id[protected]. My registered mobile no with them is [protected]

It's a matter of time only for i am complaining about slowest net speed after 8am. The net works perfect before 8am but it's gradually decreases to about 120kb after 8am. I request you to please address the issue and improve net efficieny for it's very annoying to use a network which is slow and for which you have paid full amount. It's my humble and last possible request to you to please enhance the speed or i should have to switch to another fast networks.
Thanks

I want to port out from jio to airtel. I have sent sms to 1900 more than 20 times and i didn't receive any upc code from 1900. My mobile no is [protected]. Please resolve this problem as soon as possible because i have to share the upc code with airtel. This is the 2nd time i am facing this issue with jio. They might have blocked the porting system for me so that i woun't be able to port out from their network.

I am user of jio customer slow speed internet face in my area.
The jio telecom company said to me since 3year your problem of slow speed internet was solved in 3 month but don't get any solution i.n my area still today I talked to executive. & He said we work in your area for good connectivity of internet.

I did a recharge of rupees 448 (498 recharge 50 rupees jio coupon) on 15th september 2019, at 11:32 pm through google pay via paytm payments bank the recharge was successful but the jio customer executive said that they have not received the payment they said me to wait for 24 hours i waited for 24 hours but after that they said me to wait for 10 business days after 10 business days also i did not get my refund neither my recharge back i complain to jio customer executive they did not help me and just say that it is the problem of the respective bank or the wallet. I also contacted my respective bank and my wallet but this is that they have successfully transfer the amount and there is no issue there was so scared me the payment receipt showing that successful transaction. Till date i have not received my amount neither my recharge i will be very helpful if you kindly look into this matter and help me to get my money back on my recharge as soon as possible
Thank you.

I keep getting marketing calls inspite of activating dnd for my jio phone number - [protected].
I keep getting marketing call every day and it is very disturbing and it is a kind of harassment for the customers.
With this i would like to luadge a formal complaint against jio that even though i have activated dnd jio is ether allowing these calls to pass through to my number or selling by number to the telephone marketing business like banking, education, etc.

I recharged to my jio no:[protected] by using net banking(bebit) from my jio app and i got a message from bank saying that the amount transfer was successful (399rs) but my plan was not activated.i want my jio plan to be active now.pls verify my no and recharge my jio no with the data plan of Rs399 as soon as you can or returm my money back

I sent A message writing PORT MY MOBILE NO and sent it to 1900. The only message i got was from jio about lodging service request. I did not received a code and customer care guy was like a robot saying the same thing again and again. There is no reply from 1900 or 1901.I have to port as soon as possible as I am going out of station.

I have very poor network at my current location.
I am not able to call from my room, i am going on roof or outside home for a call.
Net is also not working. Network showing at mobile is very low.
Feom last 1.5 years i raising complaints but no resolutions till now.
Please provide a confirmation via call when issue will resolve. I am very disappointed by services.
Thanks.

I want to tell you that i have complained many times to jio care but no response was received from it sir, there is a lot of network problem in our area, nor does the net work, nor is there a calling problem, sir, pay very much attention to it.
This problem is not ours, but the problem runs like this in everyone's phone, sir, please provide better network this is very important issue for poor people. My jio number is [protected]
We are depend on internet to doing our works