Reliance Jio Infocomm Complaints & Reviews

I had recharged my jio number [protected] for the 399 rs plan
(349 with 50 rs voucher) on 11th of october 2019, on the due date. I did not receive any sms from jio confirming the recharge and the myjio did not app show that the recharge was successful. The net banking transaction id for the payment of rs.349 (399 plan - 50 voucher) is[protected]. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

Repeating the details
Mobile no: [protected]
Date of recharge: 11th october 2019 in the afternoon
Mode of recharge: through myjio app and sbi netbanking
Amount of recharge: 349 rs (399 plan - 50 voucher)
Bank transaction id:[protected]hdfc reference no)

I have recharged a no.[protected] with plan 399. Payment from my a/c has been deducted but no message for recharge confirmation has been made. It was due to sudden shut down of my mobile phone but the payment was made before the shut down. So please do the needful, as the present activated plan on the number [protected] expires tonight, which will cause unnecessary inconvenience in operating the phone. Thank you.

Hi to all the associated authorities,

I am a resident of shastri nagar, a-block, delhi-110052, and i am facing a continuous network issue. Despite having assurance with customer care, no action has been taken yet. It is quite difficult to manage the phone networks, also most of the times, i have to sit outside my home in order to gain some networks. It's really hard to mange most of the times.

If possible, please assist immediately.

Regards,
Priyanka khanna

3 days back I have got new jio mobile phone, it didn't work, they are making me sick like anything to activate the call service, n number of fake reasons they are telling. They are not giving the money back &they are not given the bill too when I purchased. Literally compelling the people to give the Aadhar card, I argued &denied to give the the adhar card but I gave the driver license, looks like they have been intentionally torturing the people like me…
even after court ruled where private sectors should not get the adhar card. Really I am afraid to raise the consumer complaints against such biggest group because they do any kind of bad thing to me…. We went back so many times to same jio store but not ready to give the Money back or get it resolved. I have attached the persons business card who gave the defective mobile to me and making me depress enough.

- reliance jio infocom making fool to ask that (We are noticed that your jio number... (Being misused to make abnormally high number of calls - and out going services will be stopped)) when there are no high number of calls we make. Just using personal use.
Just jio infocom making fools and stopping the services.
If you have notices then share the proof.
I think jio infocom vasai, maharashtracan be notice anything without any explanation.
Please stop it.

Hello.
Actually tower is removed our area in 24 sep 2019 .
But it was not re-setup our last 18day . people Are having difficult to calling someone & using internet facility .if any emergency situation happen how would call& inform to other . Customer care not clearly answers our problem. If you are not maintain your service properly why you marketing Jio telecom...

I have done a 399 recharge but not shown in jio app and myjio.com my balance also deduced from my account. My number is [protected] i have call to customer care they say it does not show please call later solve my issue this problem comes first time solve it and recharge my number or refund my amount of rs 399 to my same account from which it deduced

On 06oct2019, i recharged my jiofi no. Xxxx3057; for rs.449 via paytm ref. Id [protected]. I received successful txn note from paytm, but not from jio. I emailed jiocare. They confirmed receiving money, but said plan is in a que. Asked me to handle activation from jioapp, - my plans -activate. I did that. But, the plan indicates it is already active.

There is a contradiction; if the plan is in que, how come "activate" option is not displayed (Image attached). Requesting to activate it and consider plan duration from date of activation

We are experiencing very poor network in dattagalli extension in mysore.
Please look into this issue and resolve so that we can use jio sim there for network. The network seems to be very bad and we are not even able to make calls. We are also using jiofi hotspot device, which is also not able to receive signal.
Address:
Dattagalli, kanakadasa nagar,
Rajarajeshwari nagar,
Mysore,
Karnataka-570026,
India
Phone: [protected]/ [protected]

After recharge sufficient amount of plan i an unable to use 4g internet speed.
I complain against this in jio customer care, everyone said to me that we will solve this issue. But no action taken. Please help me i took administration in a online coaching by paing then 22000 rupees. But for lack of internet speed i am unable to use the coaching facilities.
Thank you

I had recharged my jio number [protected] for 5-6gb vouchers on 3rd october 2019 and 3-6gb data vouchers on 4th october 2019. I did not receive any sms from jio confirming the recharge but the myjio app showed that the payment was successful. Since then i am unable to add data vouchers since then and also want my money back if recharge not possible a total loss of rs.808 on my side.

Repeating the details
Mobile no:[protected]
Date of recharge: 20th august 2018 in the evening
Mode of recharge: upi payment.
Amount of recharge: total of 8-6gb data vouchers

Regards
Rohit kumar birse

I have been constantly following up with jio fiber around cancellation and refund since 5th september. During this time i have called them around 25 times, and all my service requests have been closed without any solution.

A typical service request cycle is like this ;

1. I call customer care which creates a new service request
2. I receive a call from a +33xxxxxxx number who fixes an appointment with an engineer for collection the router. A slot is booked for a designated time.
3. The engineer doesn't visit as per the slot
4. I call back the customer care to learn that service request is closed and i have to create a new one. The reason for service request closure is mentioned as "backend team closed it"
5 repeat 1 to 4

This cycle has been repeating again and again.

Sample service requests which are closed without any reasons :

Sr00000ylqmx
Sr00000yoe1q
Sr00000ytbz5
Sr00000yx4hd
Sr00000ywi0y

Latest service request: sr00000z0tjy

Everytime, an assurance is provided that this time it would be solved but every time service request is closed without any solution.

Hello,
I have been trying to convey Jio that my number is 'not registered' on Nccptrai registry maintained by government to avoid spam calls and messages. But Jio is not responsible for that. I have informed Trai customer care too, but no one is helping me out.

Please help me to file complaint againt jio for not putting my no. On DND.

Thanks and Regards,
Mohini Mhetre

Sir,
Reliance jio has cheated me as i have recharged today of my prepaid account of my 4 g mobile number [protected]+ data for rs 98 vide operator reference no. [protected] dated october 3, 2019, but neither my mobile has been activated nor the money refunded nor any intimation from reliance jio. Moreover, all of their customer care numbers i. E. 198, 199 and[protected] are also not being answered. The situation become much grave as without activating the account, reliance jio has wrongly and unfairly started the reverse counting of my prepaid account of my no [protected].
This is a clear case of cheating under section 420 of the ipc. This also amounts to deficiency in service, gross negligence and unfair trade practice. Suitable case under relevant sections of ipc may be registered against reliance jio. And my recharged amount of rs.98 + suitable compensation for the metal agonies that i have suffered due to non activation of my account my be reimbursed. Kindly intervene to resolve the issue at the earliest as the cheater has already started the reverse counting. The case may be please be investigated by serious fraud investigation office or the cbi as the trend and pattern which has been emerged is that the jio has cheated so many other customers and confiscates the money, never refund and does not listen either. It seems that it has connivance with some top officals of the govt. It is really sad for the citizens of india as a whole and is a grave misconduct.

Sarthak
[protected]

Hi reliance jio
We as residents of vaishali nagar dahisar east mumbai 400068 are facing slowdown of the internet. We tried to contact the online chat and received a feedback that the team is working on this. It's been more than two weeks but the problem still persists. I usually use the mobile hotspot for client calls but i am not able to do so from last few weeks which is affecting my work. Please do the needful at the earliest. I and my wife have taken 2gb per day plan.

Thanks and regards
Sanjeev
Mumbai 400068
Dahisar east
Vaishali nagar

Since august 2019 internet 3g/4g is barred in jammu (J&k) but still jio is sending bills. What are you guys not aware that government has done this action?? Why you are taking advantage from this? Why not being behaving like an educated and responsible persons???
I have not consumed your services since august then why should i pay for it???
0

Sir, my name is naresh kumar. I recharged my mobile number [protected] for 399 rupees from my jio app on 23 september. Money was deducted from my bank account and not recharged. After waiting for 2 days, i talked to jio care, they told me that we have not received any money and they refused to refund my money. I had also talked to my bank they saying that the transaction has been successful on our behalf. I want to get a refund of rs 399 in my bank. I have the transaction id of the payment made, whose screenshot i will attach.

My jio mobile no. Whome i want recharge - [protected]
Recharge merchant app - my jio
My bank name - paytm payments bank
Transaction id - s5649508
Transaction date & time -23 sep, 8:14 pm

I have taken jiogiafiber wifi connection from reliance jio in july 2019. I paid a deposit of rs.2500 (Refundable on surrender of connection) for the same.

I have surrendered their equipment on 24.8.2019 due to non performance as promised.

They promised me to refund the amount of rs.2500 with 14 days of surrender.

Regre to inform that till now 05.10.2019 7 pm they have refunded the money. They didnt even replying to my complaints.

My cust id no is d jio giga internet id[protected]. My registered mobile no with them is [protected]

It's a matter of time only for i am complaining about slowest net speed after 8am. The net works perfect before 8am but it's gradually decreases to about 120kb after 8am. I request you to please address the issue and improve net efficieny for it's very annoying to use a network which is slow and for which you have paid full amount. It's my humble and last possible request to you to please enhance the speed or i should have to switch to another fast networks.
Thanks

I want to port out from jio to airtel. I have sent sms to 1900 more than 20 times and i didn't receive any upc code from 1900. My mobile no is [protected]. Please resolve this problem as soon as possible because i have to share the upc code with airtel. This is the 2nd time i am facing this issue with jio. They might have blocked the porting system for me so that i woun't be able to port out from their network.