Reliance Jio Infocomm Complaints & Reviews

I had been a subscriber of jio since a long duration and since last 1 year i had been complaining about the slow internet connectivity and low network coverage but the customer care representative aren't filing my complaint nor are they taking any steps to improve their network.

Everytime i try contacting them they come up with similar kind of response.

Please take some action against this else i would be forced to convince people to switch to other network.

I will be starting this campaign with 15 days because a lot of jio users in my locality are facing the issue and jio isn't concerned about the complaint.

Solve this issue soon else be ready to lose customers jio

Sir,
I have done recharge through my jio app using paytm upi
My upi referance no.[protected]
In paytm its show money send to reliance jio infocomm limited
Its also show id — reliancejioinfocomm.[protected]@hdfcbank

Money is deducted from bank
Recharge not happen till yet
No any message come from there
Sir look my matter
Recharge not done or not sowing in my jio app or message come

I had recharged my jio number [protected] for the 399 rs plan
(349 with 50 rs voucher) on 1st of september 2019. I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The net banking transaction id for the payment of rs.349 (399 plan - 50 voucher) is[protected]. I am unable to make any outgoing calls although i recharged. Please resolve immediately.

Regards
G ramatulasi
[protected]

Yesterday night i recharged for a friend through my jio. It is showing successful. Amount has been deducted from my account but recharge is not done yet.

What should i do?

A huge company like jio is doing such things is shameful.

It has been more than 3 years since jio started still such horrible things are happening with jio.

In every condition jio is the best but this problem is really bad.

During a jio recharge of ₹399 on my jio number through my jio app while i was recharging, it failed and showed a recharge failure message so i tried it again but again it failed and showed a failure recharge but the money has been deducted twice from my bank account so i humbly request you to refund the sum of ₹798 to my account as soon as possible.
Thank you

U applied for hui fibre and i paid 2500 to the nearest area service incharge through paytm but my application got rejected because the adhaar card wasn't original the refund needs to come to me in 7 working days but it almost 2 months now t haven't received the refund and n i'm not getting any responses from the company or the service man i paid too.

Hello, i have been trying to call customer care for disconnection since 15 days, no one picks up. I went to office and did complaint, they raised my request for refund but it's so many days i didn't got my refund!

My jio service giga internet id is :[protected]
Please help me with the refund, i have no money. I want my money back!
[protected]
Registered mobile number - ([protected])

Dear Jio authority ..we r can't use the proper network service in my area ..before 2-3 month we are all to face the problem ...many complaints are given in this areas people .. individual Jio is very bad service and very rude customer representative in kolkata ..pls solve this otherwise we are porting our sim to different network ...

I use jio postpaid service. I have setup autopay feature through jio app to ensure my monthly postpaid bills are automatically paid. I setup that feature in my phone with the help of a jio customer care representative. Autopay features shows as active and in force when i check the status in jio app.

But jio failed to deduct payment from my bank against my latest aug bill. This resulted in late payment fee of rs.100 getting added to my outstanding. Later i manually paid the original invoice and requested jio to fix the issue with autopay feature and waive off the late payment fee (As it is not my fault that they missed to deduct payment from my bank).

They refused to waive off that charges. They did not bother to acknowledge the issue with autopay feature and did not give me any assurance to fix the same.

Dear sir,
I am facing too much slow speed with jio 4g sim in my [protected] jio number over a year. The speed became my harrowing hell and it haunts me with average 100kbps surfing speed all the time. Writing to the aforesaid service provider won't solve my problem. Currently i am enjoying 149 per month, i. E, 1.5 gb per day plan in bagnan, howrah, west bengal.
Plse help me discard this problem once and for all.
Thanking you
Sk roquibul alam

29.08.2019

I made a payment from my jio app for Rs 349 on 25th August to recharge my phone. I got the confirmation for amount deduction from my bank but my phone was not recharged. I called Reliance customer care and they said that my payment was declined by the bank itself. I also talked to canera bank customer care but I am not satisfied with the information. Please try to refund my money.

I got jio giga fibre connection installed at my house at below mentioned address. Since the main optical fiber was underground, your team got one pit digged on from porch of our house and later on filled up after ten days once the connection was established.

However, i am sorry to inform you that the quality of civil work done for filling up the pit is extremely poor and has been severely damaged. Moreover the titles uprooted for digging the pit were not replaced and the cement/ material applied on the pit has been of very poor quality and the same has already been patched out. Due to this the front of our property gives very bad impression.

I have migrated to jio since last couple of months but sorry to say since few days without even using 1kb of data the entire 1.5 gb data gets consumed 8n the night and i read the messages from jio saying i have used 100% of data i am really fed up with this cheats. I would like to request the people who are facing the same issue with jio as i am feeling cheated by this people

I called on198, about 10:25 pm dated 26/08/2019 for enquiry the number +3444 that is calling me frequently but unfortunately the customer care representative lady talked very rudely and her near by persons abusing me for dropping call.
That is not healthy Signe for company and employee. Please take quick action on her and suspended.
Thanks
Mob [protected]

It's been over 6 months that I have been complaining to Jio about the pathetic Internet service. There has been only one answer from the customer service that we are working on the issue. I have logged several complaints regarding this. The speed I'm getting is not even 2G. Basic Google page takes minutes to load. Please let me know what to do? Is porting the best option?

Regards,
Hariharan Iyer
[protected]

Hi sir. Medam,

I am mr. Balasubramanyam using the jio number ([protected]) from past few months.

This is to inform you that i have suppose to do the recharge 149 where i have erroneously paid for rs. 5000 on 23rd august 2019, i just called your customer care and asked for refund.

They have not give me any details nor procedure and the agent mr. Veera was very rude and highrated on me (Where i asked my amount), i asked many times for the corporate office address he sad he will not give.

I am the small scale employee, even i will not be able to give food to my kids without my full salary. If this amount get strucked with you i will not be able to survive with my family.

I request you please refund my amount or shift that to jio money where i can pay my utility bills.

Respected sir, hope you understand my situation and help me in this regards.

Regards,
Balasubramanyam l
[protected] and [protected]

I am owning a vodafone sim which is on my mother's name. I want it to port to jio on my name. But jio is not allowing to do so. Other operators are allowing. For mnp it is rule, that whoever owns sim and can receive otp is owner of sim. Jio rejects it saying mismatch in details. If the owner of sim is of the family only, why service providers have issue in porting. Here in my case it is my mother. If it was unknown person, it could have been a concern.

Dear sir,
May i want to inform you that from 2 month we were suffering from bad speed of internet. Even if want to open an particular sites it can't be open. Same way your jio tv is also not working properly. If any channel program is to be want to see then it can't be seeing by us because it is buffering. We are purchasing a plan of rs 498 for 3 months and getting 2 gb data everyday, but we are unable to utilise it.
Dear sir it is humble request to short out the speed issue problem on the particular address.

Prafull prajapati
Banshi bazar post peer nagar ghazipur 233001
Thankyou.

I have been using jio since it was launched and it provided best services compared to any other network but now day by day its services are getting degraded, i am facing slow internet speed issue since almost 1 year or more, when i complain about my problem to the customer care chat service they always reply me that"there are too many internet users in your location thats why you are facing this problem and we are continuously working on this."

Dear Sir,
As i mentioned above subject last few days we face internet Connectivity.(Dhankawadi near teen hathi chowk, Pune.) There is lot of buffring issu. and calling problem.I call Jio customer care several time. but there is no positive reply from them. Pls do the needful. (Email Id : amrut.[protected]@gmail.com)