Reliance Jio Infocomm Complaints & Reviews

I ordered JIOAIRFIBER connection online on May 21st, still no installation and no refund.

Hi
I has been over 3 days after the activation of my Jio eSim. I upgraded my Jio Sim to eSim on the 30th of June, and received the activation email after a couple of hours, however there was no signal back then. I was told that SMS services remain dormant for 24 hours after activation, so I waited to see if the signal would return after 24 hours. But nothing came back. It seemed as if there wasn't any sim at all.

I contacted Jio's customer support multiple times, emails, chats and call. I was told over call that the specialists responsible for handling eSim issues were not available. On chat and email I kept getting the same responses that 5g network was being updated and that I must wait, even though everyone I knew with a Jio SIM was not having any trouble using theirs.

It has already been 3 days, and I still do not have any network with the number I have registered in all my official records. I am completely fed up and am at the point of giving up and updating my Aadhar details with my Airtel number instead.

I guess this is what happens when one company holds market monopoly. I have attached a couple pictures of the CSRs' responses. I hope it goes to someone who cares and I get some help.

In our Area(Chandanpukur, Dakshin Durgapur, Baruipur, Pin - 743610), we all the jio users are having some same issues. First of all the network speeds began to decrease day by day. It's already been 3-4 months since we have lodged our repetitive complaints to jio customer care. But still no issues have been resolved. And also we noticed a weird issue, it's that we live very near to railways. So we noticed that whenever a train arrives or departures the network got lost. After the train leaves our area it got back. I mean its weird an has no explanations to anyone but trust me it annoys everyone and this problem persists maybe for more than 5 years. But please resolve the networks in our area, its so annoying when we do something important and the network blew off.

HI,
I had paid Booking amount of 1000 for getting Jio Fiber connection (Booking no LR0000080XPF) on May 25th and they didnt provide me connection for many days and then I had to cancel the booking and they told it will be refunded within 15 days and again when I called today they are again asking for 15 days.. I feel this is not legitimate way of doing business as most of the operators refund with in 2-3 days. I really dont understand in this digital work why do they need 15 days to refund the money while they disconnect your connection with in 1 day of missing the payment. So request you to take appropriate action.

This is the report an issue about Reliance Jio. The company is not validating emails during the registry.

I am getting emails for bill payments and expiry for numbers which I am not even registered to.

Example: 91 [protected], I am getting emails to pay for bill.

There "Contact Us" page does not have an email for reporting issues from people who are not their customers.

Plus they don't have way to unsubscribe for an unwanted emails.

No service provides by jio even after multiple calls and followups on social media. Service Req number:SR00001YWCOH

I had applied for a Jio Fibre Connection last month, they said the connection would be activated within a week. It has been over a month, and the connection hasn't been activated. I applied for refund, which hasn't been initiated either.

I am writing to file a complaint regarding the Jio Air-Fibre service. I subscribed to the 100 MBPS plan on April 30th, 2024, in Vrindavan, Mathura. Since the installation, the service has not worked even for a single day. This has severely impacted my ability to perform my office work.

Despite daily calls to Jio customer care, the issue remains unresolved. The customer care representatives have offered to cancel the service but have refused to refund the amount I paid. This situation is unacceptable, and I request immediate action to resolve the issue and process a full refund.

Here are my details for reference:

• Name: Anjana Agrawal
• Account Number: [protected]
• Contact Number: [protected]

Please address this issue urgently. Thank you.

I have taken Jio fiber connection at Hyderabad with bearing No.[protected] and paid one year advance subscription amount. I shifted to Warangal from Hyderabad and requested to relocate my Jio fiber connection at Warangal in my Jio app on 14.05.2024.

On 17.05.24 Jio technician contacted me over phone and informed me Jio fiber services are not available, only Jio air fiber services are only available at my requested location. But I surprised how my Jio fiber connection number was changed to[protected] when there are services are not available at the place.

I came to know that there are number of Jio fiber services are working within the vicinity of 200 mts radius. I requested the Jio team either relocate Jio fiber services or refund my advance subscription amount over phone and number of mails. Alternatively provide the air fiber services to the extent of my advance payment made to them. But Jio team closing my request as resolved with out proper resolution and replying the mails with auto generated mails.

I presume that with the above-mentioned facts Jio team intentionally denying my request eventhough the services are available at my location.

I booked Jio Air Fiber last November by giving booking amount of INR 100. Company promised installation within 2-3 working days but company failed to install the same. I called customer care multiple times for refund as they could not install the same. They just give assurance of refund but have not get yet.

I am writing to file a complaint against Jio AirFiber services for providing misleading information regarding installation charges. According to their promotional material (attached as evidence), they offer free installation with annual plans, or state that any installation charges will be adjusted with the plan fees. However, I was charged [amount] for installation, which was neither waived nor adjusted.

Despite multiple communications with Jio customer service, I have not received a satisfactory resolution. This constitutes a clear case of false advertising and unfair trade practice.

Even there service man agreed that it's a misleading advertisement.

Alternative number : [protected]
Location: Andheri, Mumbai
Connection number :[protected]
Mail id : [protected]@gmail.com

I have Registed my Complain on Yesterday, Still My Complain Was not Resolved Still date and Jio team will adviuce your Compalin will resolved tomorrow, they should know this is commercial plan, quick resolved need to necessory, very very pathetic services

Service request ID is ES0000010JKD for your FTTX Standard|FTTX Standard Consumer having Service ID[protected].

I have been using jio fiber for the last 1. 5 years. In recent times there has been lot o[censored]nannounced connectivity interruption from jio side which takes longer days to get resolved. I have raised multiple complaints in the past 2 months. And recently there has been no connectivity from 17th May 2024 to till date(21st May 2024). And when I contacted the customer care for refund, so that I can go for another service provider, they denied providing refund. They have not also taken any step to rectify the issue and extend the connectivity for the days affected. I could not work for the last 5 days as there has been no connectivity. I need justice and refund now.
My jio number: [protected]
My Jio Fiber ID: +91 [protected]

When I connect to a VPN, my Jio Air Fiber connection is never stable. Many customers are experiencing the same problem.
With other networks VPN is stable.

Even customer support is not listening to what we are saying and disconnecting the call itself.

If this will not be fixed, I prefer refund for my 6 months prepaid plan.

We are facing network coverage issue, since few days, only 1 bar is showing since 1 week. Therefore no internet is working

I have recharged my Jio fiber with 6 months plan on 29 th October, 2023 but haven't received the 15 days extra validity voucher yet. My registered Jio fiber mobile number is *[protected]*. I have called the customer service several times and registered the complaint but still haven't received the voucher.
Kindly look into it and do the needful at the earliest.

Sir,

I have been getting jio sim issuance alerts in my airtel number. initially i ignored it and deleted few of these alerts thinking it might be wrongly sent.
But today when i was checking my family's ABHA number i was shocked to see that my number was registered in other ABHA holders whom i did'nt know.

So i am registering this as a fraud alert complain because some fraudster might be using my number in illegal activities.

jio Sms alert i have received in my mobile number for issuance of following numbers:

Mobile Number: [protected]
sms alert date: 23.10.2023

Mobile Number: [protected]
sms alert date: 06.12.2023

Mobile Number: [protected]
sms alert date: 24.01.2024 & 22.01.2024

Mobile Number: [protected]
sms alert date: 22.12.2023

Mobile Number: [protected]
sms alert date: 06.12.2023

Please look into it as it seems to be some kind of cyber fraud.

Thanks & Regards,
Asheesh kala
Mob: [protected]

Hi
Sir/mam
My name.lalisetti Suryaharisai
I am using jio fiber last one year recently my address shifting relocation to jio fiber my new address near by box fully technician telling still any one not installed new box talking to customer care plz refund to my money but customer service told not refunded to amount (jio fiber registration no-[protected])

Order Number NO0000Y151YF

Its been more than a month still haven't received my refund.

I have a JioFiber connection (Active Plan: Postpaid_399_6M) (Registered number: [protected]) which stopped working more than 10 days ago. Since then I have applied for a service numerous times but it hasn't been resolved yet. Every time I request for service the company schedules it but then nobody comes to actually fix it. I have also tried to reach customer care and talked to more than 5 representatives but it still hasn't been solved. The last representative I talked was extremely rude and even went as far as accusing us of lying about the problem.