Reliance Jio Infocomm Complaints & Reviews

I am a Jio customer for the last 2 years or more. I am observing for the last 1.5 years, the the internet speed provided by Jio in my area has deteriorated over time. The current speed can be compared to upgraded 2G speed. Jio had promised seamless internet connection from the time of its inception. It was true in the early days of its launch.
I had complained several times to Jio and everytime I had got false assurances. It is really a matter of concern that despite several complains the Company does not pay any attention to our issues.
The company has itself admitted that there is severe limited coverage issue in my area and that the problem can be solved only by new site installation in my vicinity( SERVICE REQUEST No. SR00000VZGYY through National Consumer Helpline.) They asked for 90 days time and assured that the problem will solved by 4th june, 2019. However, to my dismay nothing was done. Now, even the signal has started fluctuating continuosly. I again complained to Jio through National Consumer Helpline quoting SR00000VZGYY and this time they stated that though site location in my locality is a must, but they are not in a position to instal a site in my locality. They even denied to state any tentative deadline to solve this issue.
My question to your highly esteemed office are as follows:
1. Why should I be deprived of seamless internet connectivity?
2. If Jio knows that there limited coverage in my area for quite long time, why had not they taken concrete action even before I lodged the 1st complain?
3. How can they commit seamless connectivity in my area and then turn down the proposal?
4. If I am paying for 4G connectivity why have I to remain satisfied with upgraded 2G connection?
5.Can I get a permanent positive resolution immediately and a deadline?
I would request your high office to look into this matter with utmost importance and compel Jio to take drastic steps to solve the issue immediately.
I am hereby uploading some proofs which will definitely make my complain full proof.
1. Speed test by My Jio App
2. Speed test by Trai My speed App
3. Screen shots of mails sent by Jio regarding new site installation within 90 days, i.e., by 4th june, 2019
4. Recent Company remark on the latest complain through National Consumer Helpline vide SR00000VZGYY.
5. Screenshot of my latitude and longitude.
Thanking you,
Avijit Chatterjee

.Im facing the same problem, On 11th of june 2019 My internet speed get reduced to 40- 8kbps even though i have 45.8gb high speed data left, My jio giga fibre modem is continously blinking red which indicates internet connection broken.I registered a complain for the issue on 11th of june 2019 same day when the problem started via [protected] but Haven't recieved any help, They told me soon within 24 hours a technician will visit but none of them has visited yet.Today at 9;00 am 13/06/2019 again i registered a complain about the same issue, the customer care guy told me my complain has open status and will take 24hours max for the issue to be solved which is a lie because they told me the same thing the first day I registered the complain.Its been three days without connection.Never thought the service of jio will be so pathetic. Location- Jamshedpur, jharkhand

I got a Reliance jio gigafiber connection installed at my residence at flat no. 1454, Phase 9, Mohali (SASNagar) by depositing a refundable security deposit of rs.4, 500/-. My reliance mobile no. registered for giga fibre connection is [protected]. There are issues of internet Speed which is very slow. There is no contact no. where we can lodge a complaint. There is only one telephone no.available to contact them[protected]. It is a voice activated no. and the only option available on this no. is to send an invite for a new gigafiber connection. It seems that we have been defrauded. I want to surrender the connection and get my security back .

This is in terms of Order Number NO0000AF6U96.

JIO Fiber guys came to my house and took money from me and promised that JIO Fiber will get install in 2 days. It has been 11 days nothing has been done. I've written to JIO care numerous times but didn't hear anything from them.

I called to JIO Fiber guys numerous times and but no one is interested to do anything. I called to the person who installed it, he gave another person's number and the loop going on and on and on. I finally got the number of Indirapuram regional head's who is in charge of the installation of JIO Fiber in my society I called him and explained to him, but he also didn't do anything.

Can anyone from JIO Fiber address this request and if you are not installing the Internel please RETURN MY MONEY BACK!!!

I had recharged my jio number [protected] for the 399 rs plan
(349 with 50 rs voucher) on 11th of june2019. I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The BHIM App transaction id for the payment of rs.349 (399 plan - 50 voucher) is[protected]. I am unable to make any outgoing calls in spite of recharging it. Please resolve immediately.

Repeating the details
Mobile no: [protected]
Date of recharge: 11th june 2019 in the morning
Mode of recharge: through myjio app and BHIM app transaction
Amount of recharge: 349 rs (399 plan - 50 voucher)
Bank transaction id:[protected] Corporation Bank reference no)

Regards
Rajesh Thanigachalam
[protected]

It has been since an year and I have complained twice or thrice about the same issues of very slow internet connectivity, about 10-20 percent of what I pay for and this time there is a nuisance of very frequent call drops too. Everytime my precious time is wasted by customer care on the pretext of prechecks, troubleshooting etc and when nothing is detected all they say is, give us 15-30 days, a tower is about to come up at your place and your problem will be solved. Nothing has been done, not even problem resolution and no confirmation is taken regarding it being resolved and the complaint is closed without that everytime. Either I should be given a resolution or else I want a refund of my hard earned money from Jio for its lousy services and callous attitude towards customer issues. I am a subscriber since 3 years and facing issues since 2 years.

Hi,
I have recharged my account [protected] with 399 plan (349 amount +50 coupon) but still i am unable to make calls. Please do the needful.

Mobile number- [protected]

Date & time - 10/06/2019-5:45 pm

Mode of payment- myjio app and phonepe app

Amount - ₹399(349+50 coupon)

Transaction ID : BV000011S0VJ

It is saying not yet recharged and i couldn't even contact customer support

I am facing low network issue in my area since 5 months now. Forget about i getting an internet connection, I do not even get a single network bar at my premises. I have contacted Jio customer care multiple times and i have got not solution( Jio never takes it seriously). Last time when i interacted with Jio care and spoke to the supervisor about the issue, the sup said that we are raising this concern and the issue will be taken care on next 6 months. Do you really thing we as a customer are stupid and have not work as wait for the issue to get resolve for 6 months and on top of it and also pay Rs 199 monthly rental.

* I had also advised the sup to setup a engineer visit as the sup himself confirmed that the area has low network issue but no action taken.
* Advised to get network booster installed and that's also not done as i believe JIO is just charging money but not providing any service.

Date of the incident : Its been 5 months
Client # [protected]

Other service providers like Airtel, Vodafone works absolutely fine in my area apart from Jio.

Please help

Rajendera Adapa is existence under registeration with us with Rrliance jio infocomm limited.Whenever we are asking for rent they are saying I emailed to Reliance head office and work in progress. But still they are paying my rent.
We are paid GST from 1 year as per given GST number by Consignee(buyer). But still we not received even the GST. Every time when we are asking always they giving different reasons.

For more information contact me
[protected]

I have recharged my jio number [protected] with 399rs ( 399rs recharge amount - 50rs voucher) scheme thought the myjio app and UPI id of phonepe on 7th June after the completion of my plan but the recharge has not been done so please resolve this problem as soon as possible.
The amount has been deducted from my bank and recharge is not done
Transaction id : ICIb98f9dccffed4466820b2d5f2a584342

I had recharged my jio number [protected] for the 399 rs plan
(349 with 50 rs voucher) on 9th June, 2019. I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The net Phonepe transaction id for the payment of rs.349 (399 plan - 50 voucher) is C1906091705493334334363. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

Hello,
I have to make a complain to Jio. Today I recharged of Rs. 399 in my Jio Number [protected] but i did not get the conformation message. Recharge is done or not i want to know. If not done what should i do to get it done. I am a new customer of Jio and at the first time only i am facing this problem which discourages to continue.
Would you please kind enough to help and do the needful things to me. If recharge is done then good but not done in that case what steps should i do to get the recharge done.
Thanks.

I have done my recharge on 5th of june. By bank statement showed a debit balance of rs 349.(tansaction id- PRCR/[protected]/[protected]/jio money). But my jio app if saying i don't have any activated. I went to many reliance digital stires near me, but they can't help and told me talk to customer care.Neither I'm being able to talk to their customer care executive, as there is no such facility. I can't make outgoing calls. Kindly sort it asap.

Date:06/06/2019
Mobile No.: [protected]
EMEI: [protected]
Model No.: F90M (Black)

My jio phone not getting on. The battery is full but phone is not working. When i plug charger to the phone it shows battery 100%. but it is not getting start. I am not using any SD card on it. i am using it from last 6 months. Please resolve it as soon as possible.

I obtained Jio broadband in December, 2018 and got the same disconnected on 27.03.2019. At the time of taking this connection, I paid a sum of Rs. 4500 as security deposit for their instrument. The instrument has already been taken back by Jio and they promised to refund the security deposit within 60 days from the date of disconnection. Now it is more than 70 days and the refund has not been given so far. A number of messages to their Customer Care did not yield any result.

Charan Jeet Arora
A-222 MEA Apartments
C-58/29, Sector 62
NOIDA-201301

I had recharged my jio number [protected] for the 399 rs plan on 4th june 2019 well in advance before the due date. I did not receive any sms from jio confirming the recharge but the paytm app showed that the recharge was successful. The net banking transaction id for the payment of rs.399 plan is[protected]. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

Repeating the details
Mobile no: [protected]
Date of recharge: 4th june 2019 in the evening
Mode of recharge: through paytm app
Amount of recharge: 399 rs

Regards
Tanmay agrawal
[protected]

The issue is not only limited to internet speed, but also the call quality is very poor!! They (jio customer care) asked me to wait for 3 months, so that they could solve the issue, but still after 1.5 years, issue is not solved!! I could only download 4 mb in 30 minutes!! They just ask me wait more, but actually takes no action!! Infact, they not even share the steps being taken!!

They (jio customer care) asked me to wait for 3 months, so that they could solve the issue, but still after 1.5 years, issue is not solved!! I could only download 4 mb in 30 minutes!! They just don't reply me properly, just ask me to wait for more and more time, but take no actions. They really broke the promise to resolve the issue and still they are very bad at consumer's satisfaction!!

In tatipaka jio signal is not functioning evening anfd night data also very weak signal. We are having plan for unlimited for rs 399 for 84days but it is not working properly kindly resolve the problem. When i wish to complaint to customercare. They are not provide customer care on line. Tatipaka, razole mandalam, e. G. Dt. Internet data speed also very low and ex 1mb down load it takes min 5min or unable to down load now message will apppear in cell phone

Today i'm trying to recharge my mothers jio number through jio app, i have select the plan and pay the amount using upi via phonepe to times.
Phonepe app shows transaction is successful twice, but i haven't get any confirmation or recharge on my mothers jio number neither jio app is showing any recharge voucher for redeem to activate plan.