Reliance Jio Infocomm Complaints & Reviews

On the 27th January my mobile network[protected] has gone suddenly then i tried in many way but there was nothing happened, then on 1st February i went to jio store in hope that i will get the solution there they told me that my number has disconnected by mentioning (incomplete data information). They suggest me to contact jio care, i called jio care on the same date 1st February they told me the same as jio sotre's representative told me, so i asked jio care, didn't i get the same number as i had submitted the correct information at the time of activation, they asked some necessary information like (name, father's name, addhar last 4 digit, pin code, adress) etc. Then they raised a service request based on my details and told me that i will get the same number within seven days (SR00001H8ZFX). After seven days when i revisit the Jio Store they told me that your number isn't ready. Thereafter when i called the jiocare as well to tell them my number isn't ready they suggest me to apply a service request again.
So, here is my appeal when will i get my number back, and as i haven't provided any wrong information at the time of activation so why i have to face this kind of problem.
Please take necessary steps to fix my issues its a heartiest request to you

Respected sir,
With reference to above mentioned subject, we had recharge jio mobile no. [protected] on yesterday of rs. 299/- and my account is debited of rs. 314/- but recharge not done.
Kindly request you to please resolve issue immediately and refund my amount as earliest.

Best regards

Biradar Gm
mob [protected]

Sir my name is Gurdeep Singh I have got an call from vanshika Sharma about this job she had taken my interview for the post of store incharge. after selection she pitch on call to pay 850rupees for offer letter and I paid 850rupees in account no.[[protected]] IFSC code-idfb0021041 according to her for getting this job. After that she transferred my call to tara Kashyap she told me you have to pay 2100rupees security ammount for getting joining letter from reliance jio infocomm Ltd. Company and she also said the company will provide you joining kit like mobile phone, laptop, dress and shoes for work with reliance jio at your home address in 2 days. According to tara Kashyap I paid 2100 rupees again in same account of company after receiving joining letter.after that I called to manager chahat khanna I had got her contact number from joining letter now she is telling me you have to pay 8500rupees for your 3 days training and for your courier also that you got from company's given address in the joining letter. After hearing about 8500rupees payment for training I deny to pay again and request for refund my total paid ammount of rupees 2950. Now she is telling me you have to do an email to our company's reliance jio infocomm limited website for refund your total amount of 2950 rupees.
Please help me to refund my total paid ammount of rupees 2950. And if they are fraud then take immediate action to against them for using reliance jio company's name to fraud with me or anyone else. I am sending you vanshika sharma contact number n also sending you, tara Kashyap and chahat Khanna's contact number.
Please help me. Vansikha Sharma-[[protected]] tara kashyap-[[protected] ], chahat khanna-[ [protected]]\
Thanking you
Name-Gurdeep Singh
Contact no-[[protected]]
Current address-102, old dalan wala karanpur dehradun

I recharged my Jio Fiber number +91-[protected] on 24th Jan 2023 at 8.18 AM from My Jio App through CRED UPI
The amount 824/- was deducted from my ICICI Account, but the recharge was not processed.
I waited for two hours, then recharged again with another mode of payment, and the recharge was successfully processed.
The refund amount is not processed.
Jio Transaction ID : JIO20TB00002DOG.
CRED Transaction ID : RDJNZ7NG6NQKLJA
UPI txn id :[protected]
paid to [protected]@yesbank
paid from [protected]@axisb
attached the payment screenshot for your reference
5 Mails sent to [protected]@jio.com and no reply.
Customer care executives saying mail to jio fiber.

My jio plan is of 209/- inr
till today I was able to use unlimited 5g data in pune but suddenly jio changed its policy without even notifying me and I lost my 5g data called the company but they just hang up my call after listening my complaint Now i have had to recharge 61 ruppees on my plan which i want a refund of

Dear Sir I am user of jio number [protected] and due to not recharging it jio has blocked my incoming calls and SMS deliberately which is not as per government trai rules and the escalation department person Bilal is asking me to recharge it then only it will be activated which is wrong.

Kindly escalate it to their senior management or with TRAI and ask them to activate it THANK YOU...

I have charged extra 2000 with bill. I shocked they charged it for OTT subscription but I have not taken the paid services. They told bill generated can't help. Please help me

I got Jio fiber connection but due to pathetic service and no response to complaints i went for disconnection. Its been more than a month I have been calling them for device pickup and refund, post multiple complaints no one working on it and giving me my money back

Dear Mr/Ms
My registered numbers are [protected].My internet services are not working since 17 January and booked the complaints and several follow up including escalation of the complaint. Till date no service person has visited.
Both your escalation department and customer support have been ineffective.
I got this connection in June paid for one one internet connection, however your person Hitesh (contact number +[protected] had configured two connection in one set up box He says he installed one set up box and given me another without having installed. I do not understand this.

After a week, he visited my home to make a reauest for shifting of connections I do not understand this.

Now there is a mismatch between my connections number and set up box.
Nothing is happening despite the effort of your customers services and escalation department.
Requesting for urgent action and revert to me immediately.

Jio installed cinnection of briadband at ny home - and created twi IDs but only one set uo box. The current ID does not belong to the set uo box. The internent connection got removed. After complain after complaint, it has not been restored for over 5 days. Service person is rescheduling it and customer services though understand the problem are helpless and not able to take action against the person installed tge connection nor on the service person to restore it

Sir/Mam

I am Komal Singh, Resident of Jaipur India, and currently living in London, United Kingdom.

I have raised a request for eSim via email, and they have asked for my passport immigration stamp and visa, and which are i have sent multiple times.
Still they are sending an email please send required documents three times.

They are not responding appropriately, and dont giving exact reason.

Kindly look into this.

Thanks
Komal Singh
Mobile no - [protected]

The list of 5G capable devices mentioned in the Jio.com website is incorrect and not updated. Hence I'm not able to sign up for Jio welcome offer to use 5G. While the Airtel 5G works on the device, Jio says my device is a 4G device. Have verified that my phone supports all the 5G bands that Jio uses.

Devices testes;: Pixel 6, Pixel 7 Pro and few Oneplus devices.

I haven't received jio 5G welcome offer even after i have 5G enabled mobile and i am in 5G coverage area ( JAIPUR ). Totally pathetic as JIO is choosing people for 5G service. As everyone should be able to use 5G.
Mobile no. - [protected]

Jio Fiber has offered one month free internet to customers to use their services and collected refundable deposit of 1500.
The connection was taken on Dec 1 2022 and it was closed on DEC 27 2022 and the device pick up was not scheduled. after so many follow ups and struggles. The device was picked up on 13.01.2023.
Now, I got a message says that Refund of 500 is initiated.
When I enquired about this to the customer care. They say that it is installation charges and cannot be refunded which was not communicated when the connection was taken and when I cancel the connection the customer care executive said that full amount can be refunded if the device is successfully pickup within 30 days of cancellation.

Please look into this issue and take a necessary action and help me to get the money back.

Land Line No: [protected].

We had installed a Jio Fibre connection for our factory at Partapur, Meerut. Connection no.[protected] in the name of Krishna Cap Box Private Limited, A-10, Partapur Industrial Estate, Meerut - 250103. Since the time of installation 17th December 2022 we are not getting any speed inspite of paying them for 200mbps plan. They keep the matter pending although we have requested numerous times that we are a MSME and work is getting effected and we are rather loosing money because of this. the speed is so slow that even the emails are not working. Mr Risham from their team does not take our call or is not ready to accept the problem inspite of their own technical team admitting that there is definitely an issue somewhere. Our registered email id with them is [protected]@krishnacaps.com
we need immediate solution settle this as we have already lost so many orders and business because of their poor service.

The last 48 hours have seen internet outages, and customer service is struggling to keep up. They're responding to me in an automated manner. Wait for 24 hours, they say every day. I have to wait how many days?
Fix the issue by today or issue the refund.
I am fed up now.

I have shared my Aadhar card and my phone number to them . Please help me

My jio number +91 [protected] have done recharge from my google pay for 119 plan and 25rs 15rs recharged . Transaction was successful from google pay with transaction id[protected] january 16 2023 2:13am, [protected] january 14 2023 8:36am,[protected] january 16 2023 2:13am. but no recharge confirmation received from jio

Sub: Complaint About Poor Network Reception.

Dear Sir/Madam,

I have been a satisfied customer with jio for a long time. My mobile number is [protected] But I regret to inform you that nowadays, I am having difficulty in conversations due to poor network reception.

The handset’s network indicator shows full signal, but I cannot make a clear phone call. This unwanted obstruction is posing lots of inconvenience for me.

When I first learned of this problem, I had already made a complaint, but no one took any action upon it. I have made several calls to your number, but no one answered my calls.

I expect a quick response as satisfying your customers should be your priority. This is not a professional way to run a business. You need a proper customer service department. I always pay my dues within time, and still, I have to face such issues.

In this situation, I request you to take the necessary actions to resolve this problem as early as possible.

I look forward to hearing from you as quickly as possible to fix this problem. If I do not hear from you within 3 days, I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. You can contact me at the above address and phone number.

Sir/Madam,

i have recharged Reliance jio mobile number [protected] from the Royal Easy recharge app (Retailer - 1433) for rupees 209 on[protected] around 7 pm. Money has been debited from my Royal EASY recharge app. but the plan is not activated on the Jio number yet.Customer have not yet received the recharged plan. please activate the plan or provide the refund back to retailer account 14333. I have talked with Reliance Jio customer care. They said they don't have any records regarding this. please see the attachments for detail.

Royal Easy transaction ID:[protected]BMQP

you can reach my other Airtel number [protected] to talk regarding this matter

Thanks and regards