Reliance Jio Infocomm Complaints & Reviews

I got a new jio sim on date 21.03.2024, when the sim is activated and i tried to start my paytm app with my new phone number it is showing the name of the previous user, i am able to see his latest transaction and his lates transaction was at 15 January, 2024 at 12:40, . I reported this in jio telecom on the same day after facing this issue but they do not took out and resolution to it and still they are not replying to my mails and not giving and response when i am telling them to suspened my sim they are also not doing that and not refunding my money i.e First Recharge or i am telling them to give me a new number they are not doing anything
Snapshot of Paytm are attcahed.

Being a long time Jio mobile user I have taken a JioAirfiber connection 3 months back.
My purpose is mainly to connect the office VPN and to work from home, and the same for my wife as well.
I have explained well in advance with the engineer who took the payment for the connection, and he guaranteed that VPN will work very smoothly.
Once the connection was installed for a couple of weeks I didn't use it since I was at my native, later when I started using it with VPN I faced slow internet speed and frequent disconnection.
Whereas if VPN is disconnected there is no issues observed, I have raised complaint for the same someone came and checked it and accepted that VPN is not tested yet in Jio Airfiber since it is a new service, and it may take some time to enable VPN, and he closed the service request without providing any resolution.
Then I provided feedback in the MyJio APP on which I never received any support.
Also I called customer service multiple times. They always do some online troubleshooting but no resolution yet.
I am very much frustrated with this service from Jio, paid in advance for 6 months where half the duration has already passed without using it.

I reported the same to Jio via email on 12/Feb/2024, attached the screenshot.
And thru e-mail I followed more than 20 times every time they apologize and provide wrong commitment that the issue is escalated and will be resolved.
I asked them to close the connection and provide refund, which they are denying stating according to their policy there wont be any refund.

Also this is going indefinitely troubling me as it became a job to call customer care and explain the issue from day-1 and finally ending up with no solution provided.

All that I am expecting is to close the connection and provide a refund, please close it ASAP.
I don't want to continue this anymore.

“ Dear Customer,

Thank you for payment of Rs. 1000.00 against JioFiber request No. LR000006DALN.

Transaction ID : 20240303010890000971061345527974229

Voucher worth of Rs. 1000.00 will be credited to your MyJio account.

Kindly click http://tiny.jio.com/trackorder1 to track your order and view receipt for the payment made

For any queries or support, you may contact us on [protected].

Thank You,

Team JioFiber”

No one came to install the jio fiber, the order was placed on 3rd march from my sisters account and today is 13th march and still no one came for the installation and i paid 1000rs for booking also please this is totally violation as they promised to create the installation on 3rd and day after dat they are rescheduling . How is this acceptable?

We have a 1-year subscription of Jio Trueconnect website, but they are not approving our content immediately, and because of that we are missing our promotion SMS.

Kindly take necessary action

I have a jio pole erected in front of my plot. I have decided to start construction of my house and relocation of the pole would help with logistics as it has been of some trouble considering it is a narrow lane. I request a solution as soon as possible

Dear sir,

I'm using - jio telecom service for the last 1year but for the last 3 months the telecom company Networks are not good in my area and I'm not getting proper connectivity and the data speed is so poor.I'm not able to do my work.I tried to contact the nodal officer and appellate authority but they didn't provide me the final solution so here, I want to request to the respected authorities.Please take some strong action against jio company this telecom company and provide me final solution as soon as possible.

Customer care complaint no:- SR00001UXNO1

Dear Sir,

I paid Jio agents a security deposit of Rs 599 for their postpaid connection. Until now, the security deposit hasn't even been acknowledged. When I contact the agents, they just don't answer my calls. I've raised several complaints with Jio customer care and escalated it too but no use - they just don't get back.

I request you to ask this horrible company to please not steal my money. I would like to terminate the connection asap as their service is atrocious (almost non existent). They are welcome to adjust the current due amount of Rs 470 against the security deposit and refund me the balance. But, they aren't even acknowledging receipt of balance despite screenshots and payment proof being sent multiple times.

Jio is one of the worst companies in the country - period.

I request you to please take this up with them and ask them to do the right thing and acknowledge Rs 599 paid as a deposit. Anything else is highway robbery, and given their attitude towards all the tickets I've raised, they don't care two hoots either - I really believe their agent Sumit Mishra stole my money on pretext on deposit being required when it wasn't, and now Jio won't help either.

Please help.

Thank you!

Best
Rahul Mookerjee

We took jio sim card with[protected] number and we get many call to that number regarding online loans we just want deactivate that sim but jio stores are not responding properly

My phone number is [protected] and I am trying to port out from jio but whenever i send message to 1900, i get message that your upc code generation request can not be processed. I tried to talk customer care multiple time but they respond that this is noy in our hand we can not do anything for you.

My request is i will going to get upc code by jio only because currently it is my network provider but rather than helping me jio is not providing me upc code and forcing me to stay with their network.

My Jio Fiber Connection +91-[protected] Was Done By Cutting Someone Else Cable. I Wasn't Aware Of That.

The Complete Story:
Day After Installation Of Jio Fiber, My Internet Was Not Working.

Installation Date:[protected]
No Internet Since:[protected]

Upon Complaining I Got To Know That I Was Given Internet By Cutting Someone's Cable. As The Other Guy Complained And Got His Connection Back, I Cannot Get The Internet Now As The S2 (Connection Box) Is Fully Occupied.

It Has Been 4 Days Still No Resolution.

After Registering Complain, The Technician Comes And Tells, 'I Cannot Do Anything, It Was The Mistake Of The Guy Who Gave You The Connection By Cutting Someone Else Cable. I Will Talk To The Manager. Wait For A Day.'

The Days Are Passing And No Solution. No Proper Reply From The Technician, Nor Customer Care Support.

It has been over 10 days since I recharged with the 209 package from Jio, but it has not reflected on my mobile yet and I still haven't received my, On January 28th, 2024, I attempted to make through G Pay, which appeared successful. However, Jio showed the transaction as unsuccessful.

I have attached 2 photos. One shows a successful transaction on 28 Jan in GPay, while the other shows no transaction of 28 Jan in Jio. After 4 days, I recharged Jio from outside.

Its been more than a month now since my jio number has been deleted. Despite of submitting all the necessary documents for reissue of physical sim, no action has been taken by Jio team since last month. All my banking and business transactions have stopped since I receive all my banking and business OTP's on this number. I have reached out to jio care "n" no of times but all they say is we are looking upon your request but they have been unable to provide me with any resolution since last one month. I am stuck without a number to my use. I can provide entire email trail on how many times I have reached out to their team. This is really frustrating and would really appreciate if this complaint forum can help me get my number back.

Dear Sir / Madam

I wanted to port in my VI number [protected] to Jio network and paid the Rs 99 (ORN number - NO0000W3SB9S (FILE ATTACHED) but the way Jio executives behaved during the process i got a feeling that if in future i will face any problem Jio care will not be able to address my problem so I changed my mind and canceled my MNP request and requested Reliance Jio Infocomm to refund my Rs 99 to the original payment method but even after many requests they are not refunding my money. So i request you to please help!

With regards

Shriom Sharma
[protected]

Jio call staff do rude behaviour in the call and also staff member cut call during conversation their job is only remember belance but ledy told me closed your jio sims at madhav twins patan as well as she told me why you are cut my phones.what is this? I'm really disappointed by jio service.

Twid reward points से jio नं0 749का रीचार्ज किया। किंतु न रीचार्ज हुआ न पैसा रिफंड।? कृपया help me

I had purchased a JioFi Hotspot Device from Jio Store - G E Road, Raipur on 28/12/2023 where they charged me Rs. 3600/- against the actual price of Rs. 2600/- (Attached is the Bill copy of the same).
On Quering the same very next day, no one is giving me the appropriate answer for the same.
Requesting your Intervene.

Hi there,

I have taken a Jio fiber connection for three months and I paid money for three months before they installed it. They promised several free things for three months subscriptions, they gave me fixed voice number without my request.
They are sending me fake bills to pay everything even they took three months amount before giving me the connection.
Another thing Jio fiber internet never worked well like promised speed,
and Jio customer service is also very worse they suggest us to fix the issues our self.
They used cheap cables to install the router.

I have took a prepaid connection ([protected]) years back and my brother is the one who using the sim. He is currently overseas and working in merchant Navy. I have reached out the palarivattom jio centre for converting this prepaid connection to postpaid. I already informed the person I 1st talked with that this sim is now not in Indian and presently at Dubai. He handed my case to another person and that person proceed with the postpaid conversation and last he told me to call to 1977 and enter the 5 digit pin i received on my alternate number to activate the voice and data service and I informed my brother to do the same. But when he tried he was unable to make call as he is not getting through. I contacted the customer care and the customer care executive told me that he can only activate the service from India. If that was informed before the postpaid conversation i would not have opted for the postpaid conversation. Now I'm stuck in between prepaid and postpaid. And unable to connect with my brother. Kindly help me to rectify the issue asap.

Dear team we have done the recharge of Jio number [protected] vide transaction ID [protected] dt 17th Dec 23 but till now recharge had not done pl check n help

Dear Jio Support Team,

I hope this message finds you well. I am writing to address a pressing concern regarding my Jio AirFiber connection that I applied for a week ago but has not been installed at my residence yet.

I understand that unforeseen circumstances might cause delays, but despite contacting the Jio representative who initially processed my Jio Fiber recharge and reaching out to the Jio customer care, I have not received a definitive resolution or a scheduled installation date.Each time, I am assured that the connection will be established soon, yet no action has been taken.

Moreover, when I try to contact the vendor responsible for the installation, they either ignore my calls or respond rudely, even suggesting a refund without resolving the issue.

As someone who heavily relies on a stable internet connection for work purposes, this delay has caused significant inconvenience and distress. Therefore, I kindly request your immediate attention to this matter. I urge you to prioritize the installation of my Jio AirFiber connection at the earliest. Additionally, I would appreciate either the prompt return of my installation charges as compensation in the form of a money voucher recharge for the inconvenience and distress caused.

Your prompt action in resolving this matter will be highly appreciated and will allow me to resume my work without further disruption.

Thank you for your understanding and prompt attention to this urgent issue.

Sincerely,
Name - LUCKY SISODIYA
Order No. - NO0000V3UCZV
Reg. Mobile No -[protected]