Reliance Jio Infocomm Complaints & Reviews

I lost my sim card and got a new from jio store of my city, they said that the sim will be activated in 24 hours but its over 40 hours and my sim is not activated yet. My college registrations are started and for registration i need my registered mobile number to get otp, but due to this carelessness of jio, i am unable to do so. I tried calling the customer care many times but i dont get any response from them, they did not even pick up my call. What should i do now?

I tried recharging my reliance jio account with a 2 gb/day data plan for 84 days, eventually costing ₹398 after using a jio voucher. I paid through upi to the following account - reliancejioinfocomm. [protected]@hdfcbank. But in spite of paying, as well as utilising a jio voucher, i didn't get a message from jio stating that my data plan was activated.

I request that either the above-mentioned data plan be activated for my jio account, or that the same amount of ₹398 be credited back to my bank account (Upi account - [protected]@oksbi) in order to conduct the same transaction again.

I have recharge my jio pre paid number on 2nd february 2019, vide ref no.[protected]gafhzqew5 for rs 399.
Please look in to the matter immediately and advise me when my this transaction will be activated and i will get my balance in account?
As, at present due to non receipt of balance of pre paid above recharge my outgoing service of my jio no is disconnected from today and facing harresment in communication and internet.
Please do needful and oblige me.
Sudhir vora.

Hi team I was trying to recharge my data card [protected] but it recharged for the numbers linked with the aadhar cards now I am unable to get tmy money also. How it can take such confirmation when we input the number to recharge.this is big problem.
Now instead on 149 I paid 749
Please help to teve se the amount

Dear jioteam,

I would like to highlight some regular issues with jio, with the expectation of proper and faster resolution. Firstly, i would like to thank you for creating such an amazing platform; which helps us to choose our daily essentials with lots of easy and convenience like jio all apps with the help of other services provided ranges of products and services we are able to save our money and time both. However, there are few services observed which needs your immediate attention for more confidence among your customer groups.

I would like to you inform that i have facing issued regrading of my jio number - [protected] for data speed why i don't know??? Today i had talked with executive mr. Yodersh with jio chat due to unable to check my data my in jio app but during this chat he continuously called my number without any information 2 to 3times. Its harrising for me what the hell??

Really i disappointed 😞 to use your service. Hope jio online system like jio apps to have complete detail on their system for their own reference/record, as already provided to them while taking the jio sim as part of kyc. Should not be rechecked for every compliant from back end to end, request and every sr unless we confirm their is change during complaint. Your response really don't make any sense to my earlier email. I want to asked your manager to reply me as an evidence of highest point escalation. But still you don't bother to any words what i say here. I'm sill unable to received any positive response from your customer service representative and mailing team. Why the hell you neglect to consider any of my emails.

I would like to file my extreme dissatisfaction with jio service grievance team. What a beautiful solution! Vodafone can you please tell me???

Such is the pathetic situation.

I am really surprised to heard that but they told me that they cannot do anything and i felt so much cheated by jio.

Kindly see and read careful below mention my mail also no improve till last 8 months.

@trai & dot

1. How would a user best verify / identify that jio official caller is genuine and nor fraud??? Need a solution to this problem.
2. Your jio official caller to learn how to speak /interact to the customer and how to refer / transfer the call to superior when requested for with high concern.

Really i disappointed 😞 to use your service.

I would like to file my extreme dissatisfaction with jio service grievance team.

What a beautiful solution!

Jio can you please tell me???

Such is the pathetic situation.

I am really surprised to heard that but they told me that they cannot do anything and i felt so much cheated by jio. I never thought that a big brand like reliance jio can do this and they are encouraging people to do fraud.

Kindly do needful immediately and as soon as possible and take action against back end team nothing more else also will be should give try to best services of valuable customer.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from samsung j7 smart phone

Firstly this is not a complain, it's a request. I wanted to avail dealership of jio d2h when i searched online i found this email id [protected]@jiod2hdealership.in and website www.jiod2hdealership.in is this jio's original site? When i entered in the website i saw all the details of the jio d2h and necessary requirements to avail the jio d2h dealership, i did whatever they told me and now they are asking for money by tomorrow 35000. When i contacted jio care they told me it's fraud, so i want to know whether this site is fake or real jio website also
Is jiod2h really launching in up or india?

On 4th nov, 2018 i had bought a jiofi device and a connection from reliance digital, axis mall, newtown, kolkata.in jan 2019 it suddenly stopped working. I went to the store and they told me to get it checked in service centre which is on the same floor in the mall. Service centre people worked on it and it was working fine. Now today on 3rd feb, 2019 the device has stopped working again.
This is very frustrating. I can not visit service centre every month. I want this device to be replaced on urgent basis.
Also this is my 2nd item purchase from the reliance digital store in axis mall.in both the cases the products (1st one was a mobile phone) are of poor quality and stopped working in the 1st/2nd month from the time of purchase.
Please help me to get my jiofi device replaced with a new and good one on urgent basis.

I have mistakaly done my 399 recharge done on jio number [protected] via amazon pay with order number is[protected]. I want to cancel it because i mistakaly done this recharge. [protected] is my old jio number which i am not using since i deactivated it. Currently i am using [protected] jio number. Please i want to cancel this recharge because i not having [protected] jio number sim too.

This is my eleventh approach for justice. My jio wifi conn. Is [protected] and associated phone number is [protected]. My connection belongs to torsem, rajwelvada, north goa.in spite of a jio mobile tower at maulidevi temple on highway which is near to rajwelwada/near to terekol river side, we are not getting signals for phone and net is hard to get connected. Numerous complaints are made since oct 2018. Customer care is not answering. But earlier i was notified that jio team will instal a proper l n v in tower. But it's extremely disappointing as nothing is done. Is such a big reliance group cheating customers?

Dear sir,

my self sanjeev ku tripathi from rewa mp, i m contractor, i was take jio no.[protected], from rewa before 15 month it was good when take this sim i have provide live fingerprint adhar kyc, before 10 days suddenly company jio has block my no reason i don't know, than i was contact rewa jio office and provide new copy of adhar card and photo, on 27/1/2019, and fill up form and take 100.00 rs. Than provide other jio sim, but till time i facing very very unresponsive service with bad behave by rewa jio office. Than i contact customer care of jio than they said your replacement request is received today morning and we will activate within 4 hours. But till time my sim is not active, so again i have complaint with no is:sr00000v5acp. And due to deactivation of sim i have got heavy financial loss, and face very imbaris and guilty due to transaction blocking.

so pls. Take action against your company employees and start my services.



Dhanyawad.
Regards.
Sanjeev

I am fed up with the cheap execution of annoying calls despite being registered for dnd. 3 calls per day informing me to recharge for 5 days in advance. Couldnt this information be conveyed through message only mode rather than annoying ivr calls. No one is interested to hear this ivr notification. This is just a breach of dnd service provided. Worst service provider in terms of privacy. When i tried complaining, the customer service representative, he coolly replied, that these calls will come. There is no way of removing it. He sounded as if, i sold my privacy for a cheap tariff.

I am using airtel, vodafone, bsnl. They provide a full dnd service. Jio might be cost effective, but quality is worst.

Dear team, i requested the new jio sim card of number [protected] with on of the local store. He said sim will be activated in 30 min, he tried for some time but not happened. After some time he given me the number 1977 to activate but same has not done. Contacted the customer care, they told me that that sim works at 4g handset only but i dont have the 4g phone. Requesting you please change my number to 3g and activate the sim immeidiately.

Dear sir,
With reference to my jio prepaid number [protected], for which i applied my initial complaint regarding worst network in oct 2017 & since then jio is not able to resolved the issue till now even after putting the problem to appellate authority also. Around 12 days back, i got a call from jio back office mumbai regarding the same & she told me to change the jio circle as it may be one of the reasons for poor network so when i asked about my present balance, validity & voucher. She told me it will automatically transfer to new sim after circle change as network is same.
On 23 jan 2019, before applying for port when we (Myself & jio store guy) asked the same to 198 on phone, jio customer care executive mr nandan reconfirmed the same that while changing the circle, validity will not lapse & it will be remain same (Even i have the voice recording too for the same conversation which was happened at around 1332 hrs which you can check from jio call recording too else i will send it)
But now after activation of my new sim that balance is still not activated in this sim.
So on 29 jan 18, i sent the full details via mail to [protected]@jio.com as well as to appellate. [protected]@jio.com for further help as suggested by customer care executive & senior supervisor on phone. Same day i received a reply from jio end that service request sr00000v21k9 raised & it will take 48 hrs for resolving it. But even after completion of 4 days still i got this reply "i have checked your account and can see that the service request number sr00000v21k9 is still under process and we want to reassure you that we will get an update within 48 hours".
Most surprising thing is that even appellate. [protected]@jio.com is not taking any action against these defaulter ([protected]@jio.com) who don't do any work for resolving their customers issues other than dates. Initially they ask for 48 hrs but now even after completion of 4 days still they don't have any words other than to say "under progress". Even after putting so many request they don't have cursy to do call back & update the status.
Why i am the sufferer once their staff committed a mistake (For which i have all proofs)? Why they don't credited all my balance, validity & voucher back to my account immediately as its port from jio to jio (I paid ₹449 to jio only)? Does jio became so poor that they can't afford even a small amount? They can take their own time & do their internal investigation but after transferring my all balance, validity & vouchers back to my account, why they harassed me after stopping it? Instead of taking action against defaulter, they still harassing me more. Why jio put appellate. [protected]@jio.com, once they also don't want to interfere in these types of matters?
Further my present validity, balance, offers & vouchers are as follows which was activated before state porting from karnataka to uttaranchal circle (Attached screenshot too)
1) ₹ 449 plan for which validity till 14 apr 2019.
2) 1.5 gb/day
3) booster pack balance 5.07 gb.
4) 5 vouchers of rs 50 each.
5) prime membership.

Regards
Sunil bhandari
[protected]
[protected]

Hello sir. Pls. Give me A resolution. Because the jio service in my area is very dull. Bt they said good coverage and they closed my complaint.My area jio speed in last 1.5 year below 1 mbps. Jio executive said this is best 4G speed. They are fooled me and all people in last 1 year

I have made complaint to jio care and they ensured me that my problem will be resolved within 48 hours.
First they took around 80 hours to call me and they automatically marked it as solved without any intimation and acknowledgement of me.

Problem is:- i am not getting any access of call and internet access during the city local train travel. I requested for port, and they requested me to not to port and wait for some days.
But they are not able to do that.

I changed my card in various phones but the same issue is regular.
Worst service.

I am receiving 50+ random calls from different places like UP, West Bengal, Rajasthan, Bihar, Goa, Maharashtra, Tamil Nadu, etc even WhatsApp messages as well and speaking nonsense, when I am tried to contact customer care number, they are not responding on this. Please provide solution to this matter as soon as possible. Looking forward to this .

I got slow internet speed day by day at all location i tell my issue jio chat service representative but he left from chat without solve problem and this issue find other customers at different location. Now where i am live there low internet speed available from some days ago so i tell my complaint but jio service is very poor

Hello Sir/Madam,
I am using reliance jio as my service provider for internet. I am using 2GB per day data pack. But most of time jio showing fake data consumption transaction and cheat me many times. After complaints to customer care numbers of time but no solution provided to me.

Internet speed is very slow (50-100) kb/s here in main residential area in birpur. This problem is not just with jio but also with airtel and idea. These companies promises high speed 4g internet and they are also providing it but not here. I even tried to contact them and their risponse was not satisfactory. If we are paying same as rest of india then why are we not receiving as much speed as of other cities.

I did the recharge to my mobile no. [protected] from my jio app through bhim, i get the link of reliance jio infocomm on bhim to transfer money and did the transaction which is approved also but rechage not done

Transaction id[protected]

On 29 th january 2019 at 12:09:08