Reliance Jio Infocomm Complaints & Reviews

Reliance jio infocomm — replace sim activation problem

1 review
Badri shetty hemanth on dec 31st, 2018
Submit a complaint
Badri shetty hemanth dec 31st, 2018, 10:00 am (4 days ago)
To jio. Investorrelations, info, jio

Dear sir,

I purchased a new replacement sim in andhra pradesh state on 31/12/2018. But my sim is still not working. I complained to jio coustomer care on 02/01/2019, but i did not get any positive feedback.
My new replace mobile no.- [protected].
My alternate no.- [protected]
Reply to me:-

Jio care
Jan 2, 2019, 11:02 am (2 days ago)
To me

Shivam sharma
Jan 2, 2019, 10:59 am (2 days ago)
To jio. Investorrelations, info, jio

Dear sir,

I purchased a new replacement sim in bharatpur state on 29/12/2018. But my sim is still not working. I complained to jio coustomer care on 30/12/2018, but i did not get any positive feedback.
My new replace mobile no.- [protected].
My alternate no.- [protected]
Reply to me:-

Jio care
Jan 2, 2019, 11:02 am (2 days ago)
To me

Dear customer,

Thank you for writing to us.
You will hear from us in the next 24 hours.

Empower yourself with our 'how to videos'. Simple solutions! To know more, click here.

Thank you
Team jio

*this is a system generated email. Please do not reply.*

Jio care
Wed, jan 2, 11:14 am (2 days ago)
To me

Dear shivam,

I apologize for the delay in activation of your jio number.

I have checked your account and can see that the service request number:sr00000u7y2l is still under process and we want to reassure you that we will get an update latest by at the earliest.

I appreciate your patience on this.

Thank you

Ranesh mitra

Team jio

Shivam sharma
Jan 3, 2019, 11:21 am (1 day ago)
To appellate. Raj, appellate. Mum, appellate. Har, jio

Dear jio team,

As per trall mail, i had not received any update your commitment.

Appellate_rajasthan
Jan 3, 2019, 1:49 pm (22 hours ago)
To me

Dear shivam,

Please accept our sincere apologies for the delay. It is unfortunate it has taken us more than the committed time.

I request you to allow me time to investigate this issue and we will get back to you at the earliest.

I appreciate your time and patience.

Thank you

Zarna atul purohit

Team jio

Shivam sharma
12:08 pm (35 minutes ago)
To jio, appellate_rajasthan

Dear zarna atul purohit ji,

As per trail mail, i have not found any update of my complaint

Best regards

Shivam sharma
[protected]
Continue mail conservation but still now not resolve my problem
Today (04/01/2019) 7 days complete but not solve my sim issue problem.

Dear sir,

I purchased a new replacement sim in bharatpur state on 29/12/2018. But my sim is still not working. I complained to jio coustomer care on 30/12/2018, but i did not get any positive feedback.
My new replace mobile no.- [protected].

Reply this mail
Jio care
Wed, jan 2, 11:02 am (2 days ago)
To me

Dear customer,

Thank you for writing to us.
You will hear from us in the next 24 hours.

Empower yourself with our 'how to videos'. Simple solutions! To know more, click here.

Thank you
Team jio

*this is a system generated email. Please do not reply.*

Appellate_rajasthan
Jan 3, 2019, 1:49 pm (22 hours ago)
To me

Dear shivam,

Please accept our sincere apologies for the delay. It is unfortunate it has taken us more than the committed time.

I request you to allow me time to investigate this issue and we will get back to you at the earliest.

I appreciate your time and patience.

Thank you

Zarna atul purohit

Team jio

Still now no update and not resolve my problem
Today is complete 7 day but no activate my sim.

I have recharged my jio no [protected] with 399 plan through my jio app. Amount 349 debited from bank account but my no not recharged on 3rd january 2019 time 0839 am. Reference no provided by bank is
Psbi[protected]igafciinz5. Message received is "thank you for using state bank internet banking. Reference no. For reliance jio infocom transaction of rs. 349.0 from a/c ending 6890 on 03-jan-19 at 08:39 is igafciinz5."

Hi,

I have recharged my another Jio number through my Jio app on 3rd Jan 2019 at 12:42 a.m. and done payment via paytm. My balance is deducted but my recharge is not successful. Please help to resolve this issue as soon as possible either by refunding back my money or processing my recharge. Please get back to this issue.

Transaction Id- BV00000Q2SKS

Thanks!!

Hii,

I recharged twice on my jio no.[protected] on 3rd january 2019 at 9:00 am through myjio app using debit card. But everytime it shows payment failed and also rs 349+349 deducted from my debit card. So please help me to refund my money.
How can i get my deducted money back??
If this cases happen everytime no one will use myjio app for payment. How we can trust on jio.
Please help me and solve my problem.

[protected]@gmail.com

I have called jio complaint helpline complaining about low internet speed.
They said there are large amount of jio users in your area that's why the internet in speed in your area in slow then I said that it's not my problem but I am giving the prime asked for the high speed data I want high speed data. they promised me several times that jio team is working on the issue but for last 4 month the issue is not solved.

I am using jio no [protected]. I frequently noticed that they are cheating on data consumption. I downloaded 1.3 gb and they deducted 3.96 gb. This happening always. On many occasions i feel it would be my mistake then i watch closely data consumption and it becomes clear that they are cheating us. On date 3.1.19 u can see my consumption i hardly downloaded 3 gb and they deducted more than 9 gb. What a rubbish. As being indian company it is shameful to u and us both

Javed ([protected]@gmail.com)

On 26th december, 2018, i have tried to recharge my jio no [protected] through my jio app via bhim upi. Rs. 149 in two occasions has been debited from my sbi a/c [protected] via transaction id[protected],[protected].in my bhim app, it is showing 'that payment has been approved. But, no recharge has been done yet. I have talked to jio customer care. The reply is no payment has been reported in the system, so, no recharge is possible by the provider.

Please look into the matter and refund rs. 298/- (Rs. 149/- in two occasions) immediately to my sbi bank a/c.

I had visited jio store today for sim replacement today 02/01/2019 customer care told me the procedure but when i visited jio store they are asking the money for this i feel embaress and owner didn't have the sense how to talk he has very rudely behavior. This service is free is free of cost then also i didnt get any resolution. Very bad service by jio. Regards shahdil phone no [protected]

I've recharged my Jio Number [protected] using MyJio App on 02-Jan-2019 for 399. Using SBI Net-banking, recieved confirmation Reference No. IGAFCHDHC9 at time 20:28. But my number was not credited balance.

Reached customer service via live chat in MyJio app, spoke with 3 reps. None of them were able to provide a solution, and insisted i would have accidentally recharged to other number. But the fact is i don't have any other number linked to MyJio app.

After chatting for a while they abruptly disconnect the chat, and the message shows they have lost connection. Connection was fine till i explain the problem and till they check and give me a lame excuse; but as soon as i prompt further questions the connection is lost. Which proves Jio Customer Service reps, purposefully disconnect the chat box. After which i'm transferred to another rep.

Hello,

I recently ported my primary number to Reliance Jio and ever since I am not able to send or receive any kind of SMS. I have raised complaints many times with them but they are providing any satisfactory answers. This is my primary mobile number and is used for receiving OTP for all online banking transactions. As I am not able to receive any kind of SMS, I am not able to use any kind of online banking. This affected me a lot.

I also wrote to Appellate Authority of Jio, but they are providing the same kind of responses as I heard previously from their customer care. I want to port out from Jio right away as they are not able to resolve my issue and want all my money back which I spent in this procedure. Could you please help?

I have attached the email chain that I had with them. Unfortunately, this does not include all the calls and live chats that I had with Jio customer care.

Thanks

Sir, madam
i am rajeev sharma, i used jio service for one year and have two connection in my home. After one year network of jio was very bad in my locality, i complaint many times on customer care and also at this website, but their was no solution so i port jio's sim in idea. During this period jio's employee come to me and said that their is odyeasy(network booster) must be plan in your locality so after that the network problem of jio be solved. After the porting in idea jio's employee came to me and said that we want to plant odyeasy(network booster) in your home's roof, and contracted me for 10 year. their is a long time of sway spent but none of plant in my home, another survey also completed that was the finale survey after this survey they said that after one month odyesy(network booster) be plant but their is nothing plant. i contacted many times in jio's office in Agra they said that material is not available.

so sir please plant the network booster as soon as because their is huge problem of conjunction in my locality

regards
rajeev sharma
mob- [protected]
alternate no- [protected]
ad- 41/gv/p-14, ganga vihar colony near shilpgram(tajmahotsav), landmark- near jharwir baba ka mandir, dhandura road, tajganj Agra
pin-282006

I had data pack with with daily limit 2gb.
Since some time 2gb is not enough, it bought another plan without daily limit.
Other one with 60gb without daily limit.
Data is reducing from 60gb quota even before daily limit on other pack is consumed.
Now jio care is suggesting me that i have to use 60gb first only then i can use daily 2gb. I spent 1000rs for 60gb... Hoping that it will complement 2gb limit... They don't care about customer money.

No. [protected] jio phone was recharged by me on 29 dec 18 at 11:38h vide tr id psm[protected] amounting to rs 49/-. But though successful, it was not cr into my a/c.
The result is that i am facing a lot of difficulties in communicating with my friends and relatives.
It is, therefore, requested to look into the matter and resolve the issue forthwith to avoid inconveniences.

Sir my jio number is [protected] and i want recharge chage 153 to 149 please
Help me
Date 01/01/2018
Time 10:58 am
Sir plese help me
My recharge should be in simple jio sim   replace all

I had recharged my jio number for the 399 rs plan
(349 with 50 rs voucher) on 31st december 2018, i did not receive any sms from jio confirming the recharge and not activated. The net banking transaction of payment of rs.349 (399 plan - 50 voucher). I am unable to make any outgoing calls in spite of recharging. Please resolve immediately.
Mob no: [protected]

Regards
Pravanjan jena

Dear sir,
I am a jio user ported from bsnl into jio.in my location there is connectivity loss no data network available between evening 5 pm to 10 pm.
I have complained about it many times to jio care but there is no improvement so give me persimmon to portout from jio to bsnl.
In my location no sims works at this time period kindly install a tower or give my refund.
Contact [protected]

My name is mohd shaban reshi
I recharged jio number with 139 rupee through upi. Balance deducted from my account. But payment request not accepted by jio... So i want refund my amount to my upi account.. Plz. Here iz the transition detail

On.. 26/12/2018 at 6:9 pm
Rs.139.00 sent to [protected]@icici from your paytm payments bank a/c 91xx7124. Upi ref:[protected].

My outgoing services were stopped saying that it is misused, it was not mentioned in any term that my calls are not limited and have capping. Without your customers being informed anything about the reason how can you stop the outgoing calls?? How do you measure if it being misused? What do you even mean about this term?? One sms saying: we notice that your jio number [protected] is being misused to make abnormally high number of outgoing calls. This is a violation of the terms and conditions under which the services are being provided. Please take immediate action to discontinue such misuse, failing which your free voice services on this number will be curtailed/discontinued without any further notice.

This is not enough, how does a customer understand what it means? And where in the plans description does it mention any cap or for that matter in the above sms??

There is no other way of complaining to the jio services as well as there complaints helpdesk also comes up with normal call ivr and does not let us register a complaint or talk to someone.