Reliance Jio Infocomm Complaints & Reviews

I have called jio complaint helpline complaining about low internet speed.
They said there are large amount of jio users in your area that's why the internet in speed in your area in slow then I said that it's not my problem but I am giving the prime asked for the high speed data I want high speed data. they promised me several times that jio team is working on the issue but for last 4 month the issue is not solved.

I am using jio no [protected]. I frequently noticed that they are cheating on data consumption. I downloaded 1.3 gb and they deducted 3.96 gb. This happening always. On many occasions i feel it would be my mistake then i watch closely data consumption and it becomes clear that they are cheating us. On date 3.1.19 u can see my consumption i hardly downloaded 3 gb and they deducted more than 9 gb. What a rubbish. As being indian company it is shameful to u and us both

Javed ([protected]@gmail.com)

On 26th december, 2018, i have tried to recharge my jio no [protected] through my jio app via bhim upi. Rs. 149 in two occasions has been debited from my sbi a/c [protected] via transaction id[protected],[protected].in my bhim app, it is showing 'that payment has been approved. But, no recharge has been done yet. I have talked to jio customer care. The reply is no payment has been reported in the system, so, no recharge is possible by the provider.

Please look into the matter and refund rs. 298/- (Rs. 149/- in two occasions) immediately to my sbi bank a/c.

I had visited jio store today for sim replacement today 02/01/2019 customer care told me the procedure but when i visited jio store they are asking the money for this i feel embaress and owner didn't have the sense how to talk he has very rudely behavior. This service is free is free of cost then also i didnt get any resolution. Very bad service by jio. Regards shahdil phone no [protected]

I've recharged my Jio Number [protected] using MyJio App on 02-Jan-2019 for 399. Using SBI Net-banking, recieved confirmation Reference No. IGAFCHDHC9 at time 20:28. But my number was not credited balance.

Reached customer service via live chat in MyJio app, spoke with 3 reps. None of them were able to provide a solution, and insisted i would have accidentally recharged to other number. But the fact is i don't have any other number linked to MyJio app.

After chatting for a while they abruptly disconnect the chat, and the message shows they have lost connection. Connection was fine till i explain the problem and till they check and give me a lame excuse; but as soon as i prompt further questions the connection is lost. Which proves Jio Customer Service reps, purposefully disconnect the chat box. After which i'm transferred to another rep.

Hello,

I recently ported my primary number to Reliance Jio and ever since I am not able to send or receive any kind of SMS. I have raised complaints many times with them but they are providing any satisfactory answers. This is my primary mobile number and is used for receiving OTP for all online banking transactions. As I am not able to receive any kind of SMS, I am not able to use any kind of online banking. This affected me a lot.

I also wrote to Appellate Authority of Jio, but they are providing the same kind of responses as I heard previously from their customer care. I want to port out from Jio right away as they are not able to resolve my issue and want all my money back which I spent in this procedure. Could you please help?

I have attached the email chain that I had with them. Unfortunately, this does not include all the calls and live chats that I had with Jio customer care.

Thanks

Sir, madam
i am rajeev sharma, i used jio service for one year and have two connection in my home. After one year network of jio was very bad in my locality, i complaint many times on customer care and also at this website, but their was no solution so i port jio's sim in idea. During this period jio's employee come to me and said that their is odyeasy(network booster) must be plan in your locality so after that the network problem of jio be solved. After the porting in idea jio's employee came to me and said that we want to plant odyeasy(network booster) in your home's roof, and contracted me for 10 year. their is a long time of sway spent but none of plant in my home, another survey also completed that was the finale survey after this survey they said that after one month odyesy(network booster) be plant but their is nothing plant. i contacted many times in jio's office in Agra they said that material is not available.

so sir please plant the network booster as soon as because their is huge problem of conjunction in my locality

regards
rajeev sharma
mob- [protected]
alternate no- [protected]
ad- 41/gv/p-14, ganga vihar colony near shilpgram(tajmahotsav), landmark- near jharwir baba ka mandir, dhandura road, tajganj Agra
pin-282006

I had data pack with with daily limit 2gb.
Since some time 2gb is not enough, it bought another plan without daily limit.
Other one with 60gb without daily limit.
Data is reducing from 60gb quota even before daily limit on other pack is consumed.
Now jio care is suggesting me that i have to use 60gb first only then i can use daily 2gb. I spent 1000rs for 60gb... Hoping that it will complement 2gb limit... They don't care about customer money.

No. [protected] jio phone was recharged by me on 29 dec 18 at 11:38h vide tr id psm[protected] amounting to rs 49/-. But though successful, it was not cr into my a/c.
The result is that i am facing a lot of difficulties in communicating with my friends and relatives.
It is, therefore, requested to look into the matter and resolve the issue forthwith to avoid inconveniences.

Sir my jio number is [protected] and i want recharge chage 153 to 149 please
Help me
Date 01/01/2018
Time 10:58 am
Sir plese help me
My recharge should be in simple jio sim   replace all

I had recharged my jio number for the 399 rs plan
(349 with 50 rs voucher) on 31st december 2018, i did not receive any sms from jio confirming the recharge and not activated. The net banking transaction of payment of rs.349 (399 plan - 50 voucher). I am unable to make any outgoing calls in spite of recharging. Please resolve immediately.
Mob no: [protected]

Regards
Pravanjan jena

Dear sir,
I am a jio user ported from bsnl into jio.in my location there is connectivity loss no data network available between evening 5 pm to 10 pm.
I have complained about it many times to jio care but there is no improvement so give me persimmon to portout from jio to bsnl.
In my location no sims works at this time period kindly install a tower or give my refund.
Contact [protected]

My name is mohd shaban reshi
I recharged jio number with 139 rupee through upi. Balance deducted from my account. But payment request not accepted by jio... So i want refund my amount to my upi account.. Plz. Here iz the transition detail

On.. 26/12/2018 at 6:9 pm
Rs.139.00 sent to [protected]@icici from your paytm payments bank a/c 91xx7124. Upi ref:[protected].

My outgoing services were stopped saying that it is misused, it was not mentioned in any term that my calls are not limited and have capping. Without your customers being informed anything about the reason how can you stop the outgoing calls?? How do you measure if it being misused? What do you even mean about this term?? One sms saying: we notice that your jio number [protected] is being misused to make abnormally high number of outgoing calls. This is a violation of the terms and conditions under which the services are being provided. Please take immediate action to discontinue such misuse, failing which your free voice services on this number will be curtailed/discontinued without any further notice.

This is not enough, how does a customer understand what it means? And where in the plans description does it mention any cap or for that matter in the above sms??

There is no other way of complaining to the jio services as well as there complaints helpdesk also comes up with normal call ivr and does not let us register a complaint or talk to someone.

I wanted to port my network from airtel to jio as i was facing issues which internet connections. So i went to the nearest reliance digital store (Doopanahalli, bangalore). I submitted my e-kyc to the executive. The executive didn't explain me about the tele verification code, he asked me a alternate number which i didn't have one, so i said it's the same number, so the executive submitted the same number as the porting number which there should be a condition in the jio portal that alternate number and the porting number should be the same. Or did the executive cross check it. So i got the jio sim and my request of porting was cleared by aitel and accepted by jio. My airtel sim signal was blocked on 30th december 2018, and the jio sim signal was activated at the same time. Now to activate my sim in jio, i need a tele verification code that is sent to the alternative number, which because of the carelessness of the executive was given as the same number, so the tele verification code is not yet received by me yet. Even it was going to come, it would come to the airtel sim which is obviously blocked, so am left here now with no way to activate the sim. As a user my very much concern is my contacts who are having my number. Please take an action as i can get my sim activated as soon as possible

On dec 7, 2018 at 9:02 am, i have recharged my jio number [protected] for rs 299 (Voucher rs 50 deducted from plan for rs 349) though "my jio app" by using my sbi atm card. The amount was debited from my sbi savings bank account, but recharge was not completed and confirmation message was not received. Transaction id : bv00000nr7a6.

Then, i applied to state bank of india for refund of my deducted amount of rs 299. On dec 28, 2018 at 3:49 pm, i have received an sms from sbi stating “ your complaint [protected] has been attended to and closed after resolution as: merchant confirmed transaction as successful.. “.

But my transaction history on my jio account shows, only the subsequent recharge done for rs 399 against transaction id : br0001zcnube which i have done on dec 7, 2018 at 7:49 pm.
Please arrange to refund my amount to my bank account at the earliest.

Hi i recharge [protected] for amount 149 n recharge got failed for first time n money got deducted

Bil*onl*[protected]*jio mon.
Please let me know when it will be refunded.
Please let me know the details when it will be refunded by date.

Thanks for your cooperation
Please contact on [protected] for feedback n furyher details will be waiting for response

Hi,

Here is my story -

I ported to Reliance Jio a month back and I entered the worst phase of my life. Now, I cannot make calls without re-dialing the number 4 to 5 times... even if the call connects, the other person is never able to hear me... so??? drop the call and re-re-re-dial. People are unable to reach me, they get "the number is not reachable". I get a message saying - you have a missed call from XYZ number...

I called the CC and puked all my ordeal, but with vain. They say, "There are issues with network coverage in your area, and there is nothing we can do about it. They don't have an ETA.. one of the customer care [[censored] care] guys said, it could take 180 days .i.e. 6 months. WOWWW

Please fix my problem or allow me to port out.

I have been working with reliance jio from[protected] and consentively i have performing sales and in every parameters i was in first position every thing was going good. On[protected] i gave paper as i have to continue with my futher studies and my exit date date from company was[protected] and now its 5 months they havent gave my salary nor done my f&f everytime ill call no one response by mistake if the receive my phone they will be like dont worry you will get by this week bu this month or my this date only dates im getting.

Reliance stratigic manpower solution limited
67512483

My name is sunil yadav, i paid my post paid bill but still it is not done and amount deducted from my account, so kindly return my amount of Rs. 229.00 as soon as mossible. my mobile no is [protected]. I have attached a photo of transaction details for reference. Kindly find attached file and resolve my issue. I have done thus transaction by 26 december 2018.