Reliance Jio Infocomm Complaints & Reviews

Dear Sir/Madam,

Please note that your cable roll lying near Eranholi bridge, Thalassery is creating hindrance for nearby shop owners and small scale business men. Kindly look at the attached pictures with this mail for reference. The above mentioned cable roll was put over there by few of your assigned men around 4-5 months back after the whole place was dug with several pits. They even left the place without properly closing the unused pits there which caused minor two wheeler accidents over there.

Kindly look into this matter urgently and please take necessary action to resolve it as early as possible.

Thanks & Regards,

For/ On Behalf of

Shop Owners,
Eranholi Bridge,
Thalassey,
Kerala

I have recharge 98rs datapack for one month after 15 days they told i used all data
I have written mail to jio, i am sure i am not consumed all data, i am seeing my mobile daily consuming details

Maximum 5gb i consumed in 15 days, because i have another sim also

They told my mobile consumed for update, there is not any update... Jio cheated me

I recently ported 2 of my numbers to jio from airtel because of network issues, however jio is cheating it’s customers with its data usage, as per my plan i get 1.5gb per day. I hardly use data and after minimal usage hardly less than 300mb i get data over for the day messages. When we contact customer service they are not able to answer or resolve the issue as per company policy, really frustrating how we consumers get cheated by reliance jio’s fake data promise.

Hi Team,

Today 1.49GB exhausted at 12:57 AM. Data Refresh time is 12:50 AM for me.

How is it possible to utilize 1.49GB in just 7 mins?

This is the second time I am facing this issue.

Could you please clarify if there is any problem with your system OR intentionally JIO is indulge in this kind of data fraud?

Thanks,
Sanjay

I have been complaining jio customer service since the past 5 months about the poor connectivity and the terribly low internet speed. They always come up with the answer it's because of the data traffic on your area and say they'd be installing a tower soon. But nothing further happened and my problem remains the same. The low speed hampers my daily work on the internet. The speed is never above 1 mbps and mostly much below that as you can see in the screenshot i have attached. I really want my problem to be solved otherwise i will be left with only one way, which will be to switch over to other networks. I'm hopeful my problem get's solved soon and i am not asked to wait for months.

Jio service is not satisfied as we paid for this.
Network speed is slow, call drops are happened frequently. I live in a village so we can't get a good internet connection. As per makingdigital india we all should have a good internet connection. For getting this service we pay jio. Then why we can't get internet coverage as a city or town have.

I have recharged 399 plan through My jio app and applied coupon so 349 got deducted but I didn't receive any confirmation SMS and recharge is not done it seems.

Please verify and activate the plan.

Transaction done by ICICI Net banking

Transaction Remarks : BIL/ONL/[protected]/Jio Money/RELI
ANCEJIO_PIC/Recharge

Thanks
krithika M

I have recharge my jio sim from rs 399 and validity upto 30 jan 2019. All calls free and daily 1.5 gb data daily in this plan but from today i am not able to make any call. Today i found one msg that i am missuse this plan but i am only make a call on my family or family members. When i talk to customer care they advice me to reacharge rs 149 or rs 399 plan for continue outgoing call. But in term and condition not any place this is not mention that i am not making unlimited call to our family and friends. So please help from this type of fraud promise given by company. I can't make any call on any number so please help me.
My jio no. Is - [protected]
Name - pankaj singh

I have recharge my jio sim from rs 399 and validity upto 30 jan 2018. All calls free and daily 1.5 gb data daily in this plan but from today i am not able to make any call. Today i found one msg that i am missuse this plan but i am only make a call on my family or family members. When i talk to customer care they advice me to reacharge rs 149 or rs 399 plan for continue outgoing call. But in term and condition not any place this is not mention that i am not making unlimited call to our family and friends. So please help from this type of fraud promise given by company. I can't make any call on any number so please help me.
My jio no. Is - [protected]
Name - pankaj singh

I have made a payment of rs 399/ through my debit card on[protected] but i am shocked to find that my recharge has not been activated yet. The error was just detected by me yesterday only since the sim is being used in my ipad & it runs on wifi also. To be fully sure i got my bank passbook updated to find a sum of rs 399/ has been transferred in reliance jio account on[protected] & a transaction confirmation too came from reliance jio indicating transection id as - bv00000nkvzm at 7.15 pm on[protected]. I sincerely trust my grievance will be redressed immediately.

My application no. Rjil /181207/0016614 approved for installation of mob tower at harbhajwala district dehradun - uttarakhand. I have already deposited processing fee rs 18313/- in favour of reliance jio infocomm ltd on 3 november 2018. After submitting documents i have told to deposit rs 52500/- in favour of reliance jio infocomm ltd. Kindly advise me this is genuine party or otherwise. I am getting many calls from fraudsters. Expecting your advice. Regards from lakhpat singh rawat

Went to jio service centre at velachery for my dad jio phone and the # is [protected] issue. They said need to replace and asked us to go near by reliance digital shop. There poor responds and finally replaced new sim after providing photo and aadhar proof. But still my problem not yet solved. And called customer care they said system about to reboot not able to do anything. Is this digital world?

Submitted a sim replacement request on saturday, 08th dec... But till now its not active... After repeated complaints also no action is being taken..

Worst customer service... Hopeless service ever.

Please take immediate action and provide me an update.

Reference ticket numbers:

A) sr00000tnq5c
B) sr00000tplov

Customer service executives are totally hopeless.

They don't know how to speak how to communicate... So called floor supervisor's are even worst.

Very bad experience

I have recharged 99 plan which is available in the plan list on jio app. But after recharge the plan is not working on my mi note 3. I have done recharge from same phone as per availability. After realizing calls and internet is not working i called customer care and check the same but customer care person explain that this is a jio phone plan and will not work for other phone. So i have ask him to refund money or provide coupon of my money so i can use it for other recharge plan but no luck, they are not willing to refund simply apologies. Definetly this is a fraud as it allows any one to recharge 99 plan but not working for all. I request complaint team to ask jio to stop showing this option for all and refund my money.

I recharged my Jio sim for Rs. 399/- (Rs. 449 recharge - Rs. 50 discount voucher) on 23th November, 2018 at around 22:18.

I chose the UPI method for payment and it asked for Rs. 399/- to be approved to pay [protected]@icici.

I approved the transaction and the amount was debited from my account. The UPI ref no for that transaction is[protected].

But, the recharge was not done even till now So please look into it and kindly initiate a refund for that amount.
I discussed with icici bank via chat as per icici the amount is being transferred to beneficiary account
Chat details---

Mr. Verma, We wish to inform you that your transaction of Rs. 399 is successfully credited to the beneficiary account vide RRN no[protected]
Mr. Verma, we have confirmation from the beneficiary bank and request you to check with the beneficiary with the RRN :[protected]

my jio number -- [protected]

Dear sir,
Mobile no: [protected]

I have opted for porting of my above mentioned mobile number from airtel to jio prepaid., on
I have visited your jio store at thakur complex, kandivali east, mumbai address being:
Shop no. 2/3/11, building no. A/1, saraf chaudhary nagar, thakur complex, kandivali east, mumbai 400101, maharashtra on 1st december 2018. They gave me a new jio sim and advised me that it will be done within 7 days.
I also received confirmation message in my mobile on 1st dec. That port in order number is n0000070xwka.

On 6th dec i received a message that “my request is cleared by current operator and jio sim will be activated on 6th dec 2018.” on the same day my airtel sim was deactivated but my jio is not activated till date.
When i visited your store on 8th december they tried but could not activate the sim while my phone was not showing any network signal. Lastly they asked me to bring my photo and copy of aadhar card. I had to sign a new form, where after they gave me another sim and told me that it will be activated on 10th december. Since i could not find any network signal till 6.00 pm i again visited the store they told me that will activate by midnight.

But i am sorry to note the poor service being given by jio and i am unable to use my phone even can’t get otp because my phone is registered with bank. I wonder and repaint for opting porting from airtel to jio, though i have 3 other connections of jio in my family.
[protected], [protected] & 83569738 beside this [protected] which i ported recently. I am thing to port all connections to airtel.

Hope some urgent action will be taken so that i can use my phone which is useless since 6th december 2018.

Thanking you,

I have been communicating with jio customer care since november the 23rd for international roaming pack

I requested international roaming to be activated by paying rs 5751 on 23rd november. And i clearly mentioned them that i will be travelling alone so need hassle free services.

I left india on 24th november and i was informed that as soon as i land i have to make a call or send msg to activate the pack. But there was no service”.
Every time i have to connect to free wifi and it was such a hassle for my family to get in touch with me and at that time i tried to chat with customer care through the app using wifi and was told my service is still not activated.

There executive connected to me on whatsapp who responded to me earlier and so many times i told him to help and solve the problem since i was travelling to four countries. But he also stopped reverting.

I also raised complain on 25th november but no proper solution was provided to me. I paid for the international roaming and it never worked, i would like to request a refund for the service, that didn’t work.
After coming back to india i called to jio customer care but they did not even took my complaint and also refused to refund!
You see my account it clearly shows that the amount paid for international roaming was not utilised as i had no service. I have made several calls & chatted with the service reps and no one is able to figure out how to help me.

I sincerely hope that you will be able to help me and refund my international roaming charge as it was not activated.

Sent over several emails to jio along with the screenshot with their executive and now they say they will not refund me my money despite ir pack not working.
I sincerely request you to help me with my refund as all jio is not responding and it’s such a hassle to coordinate with them from 20days!

Sonu saxena a/c no [protected] ifsc code punb0402100 paid amount this a/c rs 112500 fraud ms. Anjali sharma mobile no[protected] detail file reljiotwr 9682 email id - [protected]@gmail.com, kapil sharma a/c no [protected] ifsc code vijb0006091 inke droubra mujese tower lagwane total amount114750 liya gaya lekin tower nahi lagya gaya pls reterun my amount a/c no [protected]

Hi,

This is complaint from hanumaan tekadi, vevoor, palghar east 401404.

Jio is going to install new mobile tower in our area which is very near to the our home.
There is lots of free land to install tower from resdentila area.
As the current location is very near to the houses 3 meter.
So request you to take re survey and choose appropriate location to the new tower from safe distance from dresidential area.

Thanks

I was using jio postpaid number ([protected]), for that i had paid security deposit amount initially.

In august month, i have ported out to other network operator but i did not get my security deposit amount refund back.

Inspite of taking multiple followups and escalations in reliance jio, i am not getting my amount rs. 688.15 back. I have also dropped an email to appellate authority but not getting any help from their side as well.

A service request has already been logged with jio having number sr00000sn0lf.in this service request my complete bank account details are also mentioned along with the amount (Rs. 688.15).

From the last 4 months, my amount of rs. 688.15 has been stuck at jio side. Within 3-4 days, i am following again and again by dropping en email to:
[protected]@jio.com
Grievance. [protected]@jio.com
Appellate. [protected]@jio.com

Neither i am getting any meaningful response from jio nor my security deposit amount back.

My details are:
Ported out jio number: [protected]
Email id: [protected]@gmail.com
Alternate number: [protected]

Every time, when i call customer care, they just tell to wait for some more days again and again and just doing time pass without any resolution.

I am very frustrated. Please help me in getting my security deposit amount of rs.688.15 back.

Thanks & regards,
Raveesh verma.
[protected]