Reliance Jio Infocomm Complaints & Reviews

Jul 25, 2018

Updated by Deepak_Aswani Team

Completely frustrated to see complaint closed without resolution

Details below

Complain details

Chat copy -
[(null)]: You are now chatting with Jayadev
[(null)]: Hi!
[(null)]: Good evening!
[(null)]: How may I help you?
[[protected]]: Can you reopen my complaint
[[protected]]: I specifically told this shud not be closed
[(null)]: Sir, as you can see that,
[(null)]: Voice calling services at your location have been restricted, till further notice, as per instructions from Government Authorities.
[[protected]]: Which authority and can you give in writing
[[protected]]: And give my money back
[(null)]: Sir, we do not have the refund policy.
[[protected]]: Then keep issue open unless you give me in writing
[[protected]]: And I take you to trai court
[(null)]: Sir, the order was given by the government authorities.
[[protected]]: Give me proif
[[protected]]: Proof
[[protected]]: And you can not take my money and provide me no service on name of government
[(null)]: Sir,
[[protected]]: And say no refund policy
[(null)]: Give me a minute.
[[protected]]: How other providers giving service ?
[[protected]]: I was happy with Airtel
[(null)]: Sir,
[[protected]]: Give me your appellate authority details and email
[(null)]: I totally understand your disappointment!
[[protected]]: I will take you guys to court
[[protected]]: No u don’t
[[protected]]: I[censored] give me my money back
[(null)]: Sir, give me a minute.
[(null)]: Sir, our appellate PAN india number is[protected].
[(null)]: You can contact for further details.
[[protected]]: And email
[[protected]]: Something like appellate.[protected]@jio.com?
[(null)]: [protected]@jio.com
[[protected]]: That’s not appellate
[(null)]: Sir, this is the email id.
[[protected]]: Give me appellate
[(null)]: Sir, this is the email id we have.
[[protected]]: Nop
[(null)]: Even you can contact through the number.
[[protected]]: Give me appellate head name and email
[(null)]: Sir, you can share your concern on the given number only, we do not have the specific email for that.
[(null)]: Is there anything else I may help you with?
[[protected]]: Pls send me copy of this chat
[(null)]: Sir, you can take it form the JioChat application, you can save the interactions.
[(null)]: Is there anything else I may help you with?
[(null)]: It seems that we have lost connection. We really want to help you. Please contact us as per your convenience.
Self-start with our 'How to videos'. It's Simple! Go to MyJio App > Menu section > Jio Care > How to Videos.
Thank you for contacting Jio!
[(null)]: Jayadev has left the chat

Sent from my iPhone

Sent from my iPhone

On 23-Jul-2018, at 9:55 PM, [protected]@Jio.com wrote:

Dear Customer,

Your service request number is SR00000NPGQ2. You will receive an update by 25/07/2018 21:55.

To check the status of your service request using MyJio App, click https://www.jio.com/track_sr_status

Thank you,
Team Jio

Jul 28, 2018

Updated by Nrisingha Mukherjee NO COMPLAIN HAS BEEN RESOLVED BY JIO INFOCOM TO TILL DATE.THEY DO NOT ACKNOWLEDGE MY COMPLAIN.THEY ARE KILLING TIME BY SENDING MAIL.PLEASE ADVICE THEM TO PROVIDE 15 DAYS NET FACILITY WHICH THEY HAVE CUT DOWN AS ILLEGAL.THEY CAN'T DO IT.I HEARD MANY CUSTOMER THAT IT IS THEIR REGULAR PRACTICE. AYAN MUKHOPADHYAY

Jul 24, 2018

Updated by Arshad Salmani I spoke to customer care he is saying it will take 120 days to resolve this issue but they are not compensate.

Jul 23, 2018

Updated by Balaji Kalyanasundaram when will i get my amount?

Jul 22, 2018

Updated by [email protected] I have recharged my jio number on 21 7 2018 my amount has been deducted but I didn't got my balance to mobile so I request to refund my amount CR telling no record for this transaction why jio makeing money like this I need my refund and I want to quit my jio sim
Please I request you to refund my money back its happening 2nd time with me

Reference number IGADZZYHX4

Jul 23, 2018

Updated by khalil mohd Today on 23-07-18 I got a message from them. The are telling about not getting the money. Here is another screenshot which shows the money is debited from my account. The account no is edited for security purpose.