Reliance Jio Infocomm Complaints & Reviews

On thu, may 3, 2018 at 6:41 pm, wrote:
Dear customer,

Thank you for choosing jio.
Your plan mrp 399 is now active on jio number [protected]. Your plan is valid till 26-jul-18 18:07 hrs.

Why sending?
Your current plan cricket pack - mrp 101 for jio number [protected] will expire on 31-may-18 16:24 hrs.

Email: [protected]@gmail.com

Correct the plan validity date 31-july 2018 wrong date 31-may 2018
Please confirm correction
Please stop sending wrong validity date notification

My jio number : [protected].
Yesterday i got recharge of rs. 498 pack. Subsequently i rec'd message of add on offer for 5 gb. Yesterday i redeemed it but used only part of it.
Today when i checked this was not carried over. Contacted helpline where they gave answer that since it was redeemed when old plan was running the would expires along with expiry old plan. This is ridiculous. Unfair. Plz the remaining data should be carried over.
Arc

Today morning i got message that outgoing calls are banned for my no. But i call only my family nd family members and sometime friends, it is unlimited and again they are saying to recharge again, what is the meaning o[censored]nlimited then, this is fraud.. My existing plan will be of no use total waste of money.. Even talking to customer care is of no use.. They keep on saying you have to recharge blah blah.. This is not right, and their restriction algorithm is also bad.. I think if that is the case no one will use it after some time

Dated.11/04/2018

To

The commissioner & special officer,
South delhi municipal corporation,
New delhi.

Subject : removal or objection on installation of mobile tower in midst of residential area at roof of h. No l-15 mohan garden uttam nagar new delhi -110059 (Affected area block - l & k1)

Dear sir/ madam,

We would like to lodge complaint on behalf of residents of block - l & k-1, mohan garden uttam nagar new delhi - 110059 and there by putting the life of residents in vicinity in hazardous situation.

Our complaint is specific that, one mr. Ashwani chopra resident of block l, h. No-15 mohan garden uttam nagar new delhi-110059 – had permitted his premises (Roof) to tele communication company for installation of mobile tower in midst area of block-l & block-k1
Mohan garden, uttam nagar.

When residents of block - l & k1 mohan garden uttam nagar came to know about this fact, they immediately objected the said installation and also requested to said mr. Ashwani chopra for termination of leave and contract agreement and stoppage of installation of mobile tower and also informed him about the hazardous effect of radiation, which eminates from the said mobile tower upon the human body.

In spite of this, the said mr. Ashwani chopra flatly refused to pay any heed to the said fact and evasively replied to residents block-l & block-k1 mohan garden, uttam nagar that 'do whatever you want, i will never terminate the contract agreement with mobile company.

As you know that, it is general rule that, the mobile tower has to be installation in radius of 50 meters away from the residential area as the radiation eminating from the said mobile tower causes various effects on human body and worked as slow poison upon the human body. Therefore, various bulding societies & residential colonies are refusing to install the said mobile tower on their building. Hence the said mobile company choosing residential areas as they know that, few people are very greedy about the money and ignorant of their effect.

As per the rules it is the necessary to give structural stability certificate and drwaings, buliding owners' agreement copy, no objection certificate from neighbours and surrounding areas and the other documents has not been given and the neigbours has objection to this installation in their areas.

We therefore request you to kindly look in to the matter personally and see that that above tower is not install from the above house in order to prevent further damage to the health of innocent people
Of the area.

Yours faithfully

Rajiv pandey
K-1/ 120 mohan garden
Withresidents of block - l & k-1 mohan garden uttam nagar
New delhi -110059,

Contact no.[protected]

Hello sir/ma'am
मेरा नाम हिमांचल यादव है जब से jio network लगा है हम सबको jio नेटवर्क use करना पड़ रहा है पर नया नया तो मखन जैसा चला पर वो मखन भी फट गया है अब ठीक नही चल रहा है पर बिल तो वही का कही देना पड़ता है अगर 2 mbps चलता तो कोई problem नही होता अब तो 50 kbps भी लग भाग नही चल रहा है। यह हाल छत्तीसगढ़ के गरियाबंद जिला देवभोग क्षेत्र में है

I was recharging my jio number by debit card on 02.02.2018, the amount deducted from my account but i didn't get any confirmation about that transaction. When i called jio customer service office they told me that there is no such recharge which is done on 02.02.2018 so please contact your bank. Then i lodged a complaint regarding this & due to need i had to recharge once again on 04.02.2018 & that was successful. After four month of complaint finally i got the resolve & they told me that they have the document on which jio infocom has acknowldged thet the recharge transaction has been successful. I don't understand that why your executive told me that there is no such successful transaction of recharge. Is this the way to service your customer. Please consider this case, i want my money back or another recharge.

Date : 29/05/2018
E-mail :[protected]@jio.com
Incident:-
I have complaint to them through mails several times and they are doing there time pass with me by asking same details about moblie and location again and again. I had given them the details the very first time they had asked and still instead of solving the problem they as behaving as if i am talking to a animal and repeats its same sound whatever i may be telling.
I have all the emails of them
Solution : asking for refunding after deducting the used

Three major complains among the community mass using jio service are
1. Slow network issue for internet as the speed many a time is less than 2g speed even if having a 4g plan
2. They have made a fake app named netvelocity in plays store that shows fake internet speed just to fool the customers. You can read the plenty of reviews of the app yourself
3. Not responding for complaints made by me, at least they should reply well

Hello jio,
we live in a city dabhara Chhattisgarh, here almost every third handset has a jio sim, but the network here is too weak, I can't even make a call.As already everyone knows that now a days everything is online or digital, every form we fill up is online for this we have to go to the major cities or any cyber cafe please solve the issue by installing any new network service or in any possible way as soon as possible.Our development is hindered by this issue, only you can make a change and i believe in Jio.I know jio won't be happy to lose this many customers.Waiting for your response.

Issue for low network coverage/signal strength in my locality.

Sir, myself and my wife we are using reliance sim/jiofi but from past 4-5 months we are facing severe network problem in our locality in natwar nagar, road no-02, jogeshwari east, 400060. The signal strength of your reliance jio network here is very very poor and we are not able to browse the internet, forget about downloading anything.

We are not able to send any messages or send/receive any emails etc, due to the poor network and all our money paid for the data services is going waste, so i kindly request you to solve the rjio network issue in our locality at the earliest.

I'm suffering with an issue since 4 days... I was calling to the customer care team about the issue.. They were telling that its gonna resolve with 24hrs since 4 days..in my jio app its showing that your complaint is resolved.. But till date it did not resolve.. My issue is i was not getting calls and messages and i could not call and sendany sms since 4 days.. I was calling them but till date for me i'm facing the same problem

I am using jio handset with number [protected] and i had given for service but problem is not still not get solution of my problem still handset got hot and nobody gave me proper reply regarding this. Is there any one responsible person who can solve my issue or jio offer this kind of irresponsible service only they dont have interest to solve my issue.

Purchased set and recharged with rs. 49/ for 28 daya on 14/02/2018. Last recharge for rs 49/ was done on 06/05/2018. Outgoing call was stopped due to less fund on 22/05/2018. It was freed on next day against reporting through sms to 1991. Further outgoing and incomming was suspended on 24/05/18. It was further freed on that day againt another reporting through sms to 1991. Further the authority withdraw the outgoing facility due to less balance which is contrary to the declared feature of jio phone o[censored]nlimited talking for 28 days with rs. 49/for 28 days. There after i made reporting through sms to 1991 for my phone no [protected] on 24th and to day. But no result yet to received. I am a 65 years old man and this phone is to be considered as a tool for communication to meet the crisies if occured. Email no. [protected]@rediffmail.com

I made a payment of rs.309 from my account on 16th apr, 17 for jio recharge. Two payments with reference code are as such:
1.332747107710657408940
2.332747107710657672800
Both payments of rs 309 of which first was unsuccesful and second succesful. I approached bank for refund but they stated jio denied.
Recharge done for jio no [protected]
A/c no [protected], idbi telco, jamhsedpur
Attaching screenshot.

I had sent an email to cancel my jio fiber connection due to re-location where the connection is not available. I have confirmed the same calling customer care.

No one from my family will stay at my present location so kindly cancel the connection.

My jio fiber id is[protected]. It was purchased on 5 feb 2018. I received a message confirming that i have purchased jio fiber connection.

Bank account details:
Bank name - icici bank
Account name - bishwajit choudhary
Account type - saving
Account number[protected]
Ifsc code - icic0000031

Details for verification:
Date of birth: 15-aug - 1984
Father’s / husband’s name: prem nath choudhary
Last 4 digits of poi (Proof of identity) / poa (Proof of address) number: 3463
Rmn (Registered mobile number): 91-[protected]
Registered email id: [protected]@gmail.com

This was sent to [protected]@jio.com and jio. [protected]@ril.com on 2nd april 2018.

On 7 april 2018 the device was picked by the jio service engineer and i got a message from jio care with a confirmation that connection has been permanently disconnected.

Since 7 april 2018 i have been waiting to get a refund of my security deposit. I have called/ sent email every week to customer care and everyone says this has been escalated on high priority but no cares to inform me why i am not getting the refund.

Recently i got to know jio never received the money as my cheque bounced which is not true as 4500/- was debited from my icici account and i have submitted a proof of that as well. The same is attached.

Before this i was told that my account is being validated, once done i will get the security deposit. But, it never happened.

Even the supervisors in jio customer care do not honor their commitment as they never callback. No one has an answer on what is the eta, what is priority the ticket and what is sla to resolve it.

I sent a message on twitter as well and there was a ticket - sr00000ksbus created on 14 may 2018 but this was closed without resolution on 18 may 2018.

Sir, in my area I m facing Internet speed problem since last 13 months, I have complaint regarding my problems almost 30 times to jio customer. No action is taken yet. My area address near Murli pool iti institute Surya nagar colony Lalganj khele goaun Road ranchi jharkhand pin 835103.please help me.

I am facing network coverage and low internet speed issues in Pune city. Despite several complaints in jio's customer care, I havent received any help so far.
Details:
Mob no. [protected]
Address- Narhe, Pune-411041
Problem facing since- The days port into jio(approx 15 days)
Alternate mob no- [protected]
I am attaching TRAI's net speed screenshot with this complaint. I hope my problem will be addressed.

Hello sir...
Mai bareilly up se hu
Bina net use kiye data less ho jata hai..
Or jub complaint karo to only excuse dete hai.. Or bina problem sune complaint disclosed kar dete hai..
4 time aisa ho chuka hai.. Jub se inki service li hai bus problm ho rahi hai.. Or koi sune wala nhi hai...
Inke seniour bolte hai net use kiya hai tbhi gaya hoga.. Or tone is not good.. Taking behviour just excuse...
Please help me... And short out my problm..

Pareshn kar diya hai in logo ne...
Kuch kaho to bus excuse dete hai...

Seniour name hai...
Milin
Just giving me hell excuse...
Related prolm
[protected]

Alternativ no
[protected]

I am using jio sim.in our area we are facing limited coverage issue.in this issue i have complained to company on 14th february2018. And this complaint transferred to appellate on13april. Given timeline for resolution 14th may 2018. Still there is no change in network. They didn't taken any action. I asked for refund but they said that they didn't have any refund option. Now they asking more time for resolution. Pleae take action on them.

Sir,
We are a co-orporate body running a school in the name of j. S academy pallavpuram pocket d meerut uttarpradesh. We were using vodafone sims. Your excutive mr. Risham sood having mobile number [protected] approached us in the month of february of 2018 and requested us to port our all sims ([protected], 52, 53, 54, 55, 56, 57 etc...) to jio mobile. He inform us very high about jio phone. We purchased 17 mobile sets and made payment to mr. Risham sood. Our staff also purchased 3 mobile sets for their indivisual use. We delivered all the neccesary documents to mr. Risham sood demanded by him. Till then he is using us like a football. Neither our numbers are ported to jio and not the 3 mobile sets purchased by our staff are working in proper condition. All other 17 mobile sets are sealed as received by us. We are calling again and again to mr. Risham sood but he is not turned up. May we request you to take back all the mobile sets as these are useless for us.

Thanking you,
Yours faithfully,
Authorised officer,
J. S academy
Pallavpuram phase 1 meerut
250110 (U. P)
Mob no:- [protected]

Kindly note 2 issues i am facing with reliance jio and they not bother to give solutions

1. Have asked deactivated below 2 number for which the sim lost by me and and some one using the same but jio is not worried

A) [protected] - confirmation message received from jio on 12th april 2018

B) [protected] - confirmation message received from jio on 12th april 2018.

2. Network issue on following numbers

[protected]
[protected]
[protected]