Reliance Jio Infocomm Complaints & Reviews

Jio mobile is violationg trai base pack rule by not allowing outgoing call from the core balance by topup voucher, if some body not like there special plan voucher o[censored]nlimited call and add top up of Rs. 100, he will get the core balance of Rs. 100 in his jio a/c but not able to use the same for local outgoing call, all other mobile operator are allowing calls from topup as per standard tariff plan if customer is not registered under any special plan.

Is jio has different rules and guideline from all other operator, there is no base pack in jio.

I hearby request all the concerned telecom authorities to check the same and take strong action, so they can think twice before violating any rule in future.

Hi,

Ref: Mob No. [protected]

I have recharged my number with a plan of Rs. 399 (Unlimited Voice + 1gb internet free) till 7th July 2018.

Pfa screenshot of successful recharge and validity is also mentioned in it.

But on 20/5/2018 my outgoing call is barred because of high no of calls and asking to recharge again.

This is cheating from Reliance because they have no where mentioned that its limited voice call (pfa screenshot), no where mentions terms and conditions applied.

Kindly take necessary action on this. Its not about the money, its about false statement.

I had ported my vodafone postpaid mobile no. I. E. [protected] to jio in the month of march, 2018 after clearing the entire bill amount. Thereby the vodafone approved the porting request send by the jio company and finally my no. Was port in jio company. But after passing the 3 months approximately, the jio company suspended my services without giving any notice to me by saying that the vodafone company send us a request for the same as a bill amounting rs. 202.00 is pending at my end.

It is a matter of record that without clearing the bill amount neither the company approved the porting request of consumer nor the other company port their no.in their company. But herein just after passing approx. Three months the jio company suspended my jio mobile services without giving me any information and notice which results i was suffered with so many problems as i was out of station and my services was suspended by jio company on the request of third party i. E. Vodafone.

This is just harassment to the customer by both the companies. This act clearly teaches everyone that not to opt postpaid billing options in any mobile companies otherwise they will harass you till last and after last.

Jio Number to be terminated. Request raised through email on 8th May 2018
1) [protected]
2) [protected]
3) [protected]

I hold multiple prepaid connections of Reliance Jio. I do not require multiple connections now and have been following up for month's now with the customer care to suspend and terminate services. I have even escalated the same to the appellate authority but to no support. They are not terminating the services despite all my efforts.

Please assist to get the numbers terminated to avoid any misuse.

Respected sir/mam
Mam main kafi pareshan hu jio ke network se na to koi phone aata hai or nahi phone lagta hai internet speed to subhaan allah mera 399 ka recharge har mahine bekar jata hai main jis area me hu waha network problem kafi hai maine kai baar customer care ko ph bhi kiya pr koi sol nahi bolte hai thora or time do per kab tak mam main kafi preshan hu please aap log ladt hope ho thank you.
Ajay singh
[protected]

I am unexpectedly recharge 551 in jio please give back to my money back to main balance or recharge 399 plan please do it faver i called customer care they are not provide any solution

Actually i don't know the plan of 551 i just recharge the 500 rs full talk time and i thought that it can convayable to 399 plan
But it is changed to 551 plan please let me know any of this issue and provide the best solution for me from your side

My wife's jio sim (Isn't working from may 15, tuesday 8:30 pm.

I've tried to reach customer support team and they said it is an unplanned outage, it will get resolved by may 16, wednesday by 3:00 am. However it wasn't resolved.

I tried to call them again on the next day to get an update, they said the issue is being still in process and asked to wait for 24 hrs. But not resolved.

Again contacted them, they registered the complaint and informed the issue will be forwarded to network team and asked to wait for 48 hrs. Even after 48 hrs, issue not resolved.

I called again and asked to pass the call to the manager. The advisor said manager is not available and if i know any other language, he will check the available manager to speak. He put me on hold for 15 mins and disconnected the call. He did it deliberately. We still face the issue and on one resolves the issue.

I do have a jio sim and it works fine for me.

I've paid rs. 350 for this service. But i'm unable to use it. I want them to refund my money, so that i'll go for the alternate subscriber who provide better customer support.

Regards,
Jagadesan
[protected]

When am recharge phone pay by jio app wrong number recharge done also active in 2min. can you refund the amount rs.399, it is happend by mistake recharge mobile no : [[protected]], recharge on 18 may 2018 at about 02:06 hrs, transaction id is : n[BR00015W7GIP], if possible please return the amount.bcoz this no. Is also invalid when I call on this no. Pls help

Hello sir/ma'am,
I want to
Draw your attention towards the low internet
Speed which we
Get in our area. Sir the
Speed is equivalent to that of 2g
Network
And we pay for jio 4g network. Sir the speed which
We get is around 8-10k/s with which even
Google takes a lot
Of time to open,
Forget about different websites.
I live
In nagda jn. (Pin code 456335), gali
No. Gulab bai colony, nagda jn. Dist. Ujjain
(M. P).
Sir their are 4 jio users in my
Family and everyone is facing the same problem.
The promised speed is 2mbps/s ie. 2048kbps/s but we are getting a dpeed of only 8-10kbps/s.
Sir we have complained many a times to the company but nothing has happened till now. They say the network is not theor in our region so if network is not their the company should increase it or give back our recharges back to us.
Please help sir.

Thank you

Hello sir/madam,
I'm using jio network in 6 months, this network was very slow internet speed and cross voice talk. I'm complaint more time but this network was not action and not responsible. My money was weast. My study also spoil. So many amount is loss. My mind was distrub reason this jio network. Please take action this network. My amount weast.

When am recharge phone pay at wrong number recharge done, can you refund the amount rs.498, it is happende by mistake recharge mobile no : [protected], recharge on 18 may 2018 at about 02:06 hrs, transaction id is : n[protected], if possible please return the amount.

Regards,

Ks reddy,
Tirupati,
Chittoor (Dist) ap-517501
Mob no: [protected]

I have recharge my jio sim from rs 349 and validity upto 05 july 2018. All calls free and daily 1.5 gb data daily in this plan but from today i am not able to make any call. Later before i was intimated that am missuse this plan but i am only make a call on my family or family members. But in term and condition not any place this is not mention that i am not making unlimited call to our family and friends. So please help from this type of fraud promise given by company.

Jio is by far the worst network i have used. I live in Dehradun, Uttarakhand, and i get speed of 0.2 to 0.1 mbps that is 10-20kbps. This is not called as 4g. This is not even 2g. Cheaters. I pay 500rs in which i get 4gb per day for 28days...but all the data is renewed at 12 o clock and gets wasted since the speed is worst than my nightmares. Attaching 2 pics for proof. Ambani gujju saale logo ka chutiya kaatne k liye bethe ho??

Sir, my jio mobile no [protected] recharge done through I O B net banking on
17/05/2018, amount rs 49 deducted my a/c . but recharge was not done, after i recharged through near jio retailer rs 49 recharged, recharge done and sms also received.
my previous recharge made through net banking transaction status is unknown condition, please rectify this transaction, wanting SMS from jio
expect your best cooperation.

Slow internet speed like 2g
Dear sir
I am a valuable customer of jio prepaid in rajasthan circle and my resident address is nimbari gate kumhar mohalla jhalrapatan (Parmanent) city pin code:-326023
Dist. Jhalawar
My name is vishal bairwa and i am a prepaid customer of jio my issue is my location the internet speed is very low as 40kbps to max 50 kbps in every time average speed is 40 kbps to 50 kbps morning to evening but i am using 4g internet and this speed is not 4g this speed is like 2g and i am not satisfy with this low 2g speed because i pay the 4g service rate but they not provide 4g speed so please escalate my complaint and solve this net speed problem as soon as possible if you are not solve low speed net problem then the jio has not been survive at this place and the company image is represented as bad image that is a big problem by your business side... Many costomer are change jio to other telecom companies like idea 4g airtel 4g vodafone 4g and definitely next is me if the internet problem is not solved because other isp is provide very good speed at the same plan and why we are facing speed issue with your isp... Today i am go to my nearest jio office and the office is only 50 meter far away from my home and i said the problem to your office and he said the customer base is very huge in this area because we are not provide much speed and i am very sorry this is the wording of your company employer this is very bad attitude... This is the second time i complaint again but my issue is not solve.

My jio no. Is :- [protected]
My alternet no. Is :- [protected]
My email id is :- [protected]@gmail.com

I have been using relaince jio for one year now, but last month (April 2018) the data speed and voice calls suddenly got worse one day and continued thereafter. It's been more than 3 weeks now and nothing has been done to rectify this even after complaining to jio customer care 10 times. I am not even able to place/receive voice calls normally (The voice is so bad and unclear). Daily i get 1.50 gb data, however can't even use 0.50 gb data with their pathetic speed. The initial validity of my plan was till june 2018, however i still recharged it early this month (May 2018) thinking it may give me better data/voice speed results. But all in vain. It has seriously impacted my work and personal life (Not being able to call anyone because i can't hear anything properly). I have complained about this 10 times to jio customer care, however never got a satisfactory answer. Everytime they say we have noted down your complaint and will be working on it. And here i am with zero customer satisfaction. Telecom services are urgent services, but jio has failed to provide me with any actions taken in this regard. I am extremely dissapointed with jio and have thought to never recharge again and will buy a new number from other telecom service providers. I have been mentally harassed with their services and their inability to resolve this. I belong to ludhiana (Civil lines area). I want to be compensated.

Dear sir,
I am using jio sim (H. P) no. [protected] & now i am working in kanpur, rania location near sumit bansal school. I face network related problems daily and internet speed is slow here on my mobile. I request you to kindly rectify the issue as soon as possible. The 4g network should be uninterrupted and fast here.
Regards
Harishankar yadav

My jio phone while dialing showing "call failed" and when calling this number says out of range or switched off. Several times took to your poovar outlet and there response was very poor and they couldn't rectify it. Then took to your neyyattinkara office, after doing something it worked there but failed again. They says may be sim error or net work problem. What to do now??

Mai 9june2017 se complain kr ra hu but koi solution ni d re h ye log bs time lgega time lgega bol bol k taalte ja re h aur abi b bol re h ki sir apko wait krna pdega aur hum apko time limit b ni d skte ki kb thik krenege aapka network ko hum
Aur tum log jb inko company kholne ka permission dete ho to check ni krte ho kya ki ye log service d re h ya ni ache se aur na hi tum log call attend krte ho

I am using jio from 2 years. The problem has started 3 months back when the internet speed became worst than 2g. The average speed i get is 30 kbps despite of not crossing the daily data limit. And with that speed it is not possible to use even half of the daily data limit. I reentered a complaint about this issue and they provided me a complaint number and said that it is due to technical glitch in my area and will be resolved soon. Since then, i am only hoping for it to get resolved but it never happened, it has gotten worse these days because sometimes i also face call drops and no signal. Literally jio is selling 2g data experience at the charge of 4g. Me myself has already recharged for two times of 399 rupees despite of getting that snail speed. 399 is to much for a 2g internet speed but jio doesn't even seems to care.