Reliance Jio Infocomm Complaints & Reviews

Hi, I am currently in USA for a trip. I wanted to login into one of my UPI accounts . I have recharged jio International roaming package which is rupees 575 in order to get the roaming benifits. After the recharge i inserted the sim but didn't get any signal. I am currently in texas, Dallas. i get a strong At and t signal here which is by the way jio usa partner. If i contacted the customer care, the executives said that the sim is damaged and i would not get any refund for that. I didn't use the international roaming package at all but still jio has charged me 575. I simply lost 575 for no reason. I request jio to kindly if possible refund 575. phone number: [protected]

Dear sir

Network speed is very slow not a load any pages please resolve this issue as soon as possible . I already talk with jio help line executive 2-3 times his say we are working on this issue but still getting problem so please solve other wise provide a refund of my annual recharge

Dear sir

We recharge in jio for one year but speed of internet is very slow not load any page of internet so please resolve otherwise I complaint to trai . Because already two times talk with jio help line executive his say we are working on this issue but there is no any resolution please resolve speed issue as soon as possible.

It has been more than 9 years jio has installed the tower and from that day i have not been paid a single penny and my house has been damaged partially

can anyone help regarding this?

I requested for installation, rep came, full form, I made the payment, it's been more than 10 days, installation is getting delayed day by day and after multiple conversations. The person who is taking if request Brijesh, he is telling that he need consent to cut the society's road in front of my house, it's obvious that road or society doesn't belong to me. He is giving lame excuses and unnecessary requirements which should be taken care of by them, and I should be a part of this as it is not my job to do. I need full refund and compensation for this fraud. They are not giving any update on installation and eventually after a long wait I am bound to request for cancellation of this request which is extremely disappointing and unacceptable and this kind of behaviour is absolutely unprofessional.

From today morning I am getting a message from jio like thank you for new sim, but i have not opted any new sim

Why I am getting this message

Jio fibre pole was erected in my house without concent. Initially jio team was trying to erect the pole but i noticed and stopped the same few days back but today they have erected the pole in my plot without my concent knowing fully when i am hot at home.
This is not acceptable. Request to help on the same

Today i purchased extra additional data on My jio App and its rate are 6 GB-61 Rupees.

My default plan is 2 GB per day hence 6 GB +2GB=8 GB

As per the customer care officer instruction, I have checked my setting as below,

Settings-Data usage

That report shows you consumed only 4.45 GB only on 21.04.2023.Hence 8 GB - 4.45 GB approximately =3.55 GB

if so where did the remaining of 3.55 GB go?
How did you measure this.I have attached the data usage screenshot for your reference

Sir, I recharged for 395 on[protected] for my mobile no.[protected]. With a promotion of Rs. 168, a balance of Rs.227 was deducted from the Indian bank via phonepe and transferred to you through easebuzz. The recharge was successful, according to Phonepe. I have not yet received my refund.

Order ID:T2304051828080746172275

Since I moved to TDI Kingsbury Block H, Kundali, Sonipat, Haryana 131023 last month,

jio services aren't not working properly in this area. Internet is such low that I won't be able to
search Google.com.

Not able to make normal calls as well which is hampering my office work.

There is internet connectivity and network problem in mdu boys hostel rohtak haryana and users start porting their numbers from jio to other company due to this and i m also with them so i request you to resolve the issue as soon as possible 🙏🏻

This is to grab attention to some of the matters that I find difficult to accept which I had undergone for past few days i have installed jiofiber device in Jan 2023 which woked good for two months while installing jiofiber technician has not properly installed the cable he just put a knot on the near by dish antenna and connected modem at that time itself i told the technician to properly align the cable but he never mind my words

Last month (March) suddenly there is no connection of Wi-Fi i raised a request and same technician came and inspected the cable and found the cable has been bent which he has put a knot while installing

After that i raised a request in customer service to change the cable line to align properly but without my knowledge technician came and changed modem which worked well after installation of the new modem for the past few days the coverage area is reduced at my home and 2.4 GHz signal is not available which is connected to most of my smart home devices
Now the modem restarts automatically every few hours

I again raised a request to solve the problem but the technician who came for inspection asked me RS 1200 for installing Wi-Fi extender at my cost even the Wi-Fi signal quality is poor within 15 feet range

is it my fault because of the poor connectivity of your modem I'm unable to use my smart home device's installed at my home which needs 2.4 GHz band

Even though I raised complaint for more than ten times no response is from your side

Previously installed modem has arcadyan as mac vendor which is good

But the one installed now is servercom india is very poor

From past few days we are facing network issues, we tried to reach customer case on chat but they are not ready to take any complaint on it and already TAT is available and they gave reference number MR00016ONHNC. Not a racker for that. I have sent several emails but no response from the team. We have jio tower in our locality K Pedapudi, Ambajipet Mandal, 533239. We are still supporting from home, we are spent more money for internet but they are not providing any kind of support.

I recharged my jio number on[protected] with amt Rs 149 via BHIM app and the transaction was successful but neither i received any confirmation message from jio nor its updated on myjio app . am not able to make any call or send message or use internet

I had a fiber connection of 6 months. Dated 21st of July 2022 @2800/- rs. According to plan my plan should last till 21st of Jan 2023. At 20th Jan evening I received a call from Jio executive asking me to recharge my fiber thereby I was informed by him that services will be stopped if not recharged. I was unable to recharge my fiber and at 28th Feb 2023 Jio sent me a mail having a bill of ₹698 with an adjustment of ₹250 something. When I asked about the bill and why they continued the service even after they told me that they would discontinue it there was no proper response from the company.

Dear sir my jio contact no is [protected] I did recharge of 667 instead of 666 rs which is useless for me please help me customer care of jio is not working.

Hi Team,

This is with regards to subject jio account number. I am from Chennai pozhichalur pin code 600074. I took connection on 6 th Jan. I was forcefully compelled by the jio sales person by reputative torture and with fake promises. In Jan i was having a active connection with hathway and it was valid till March. But the jio sales person gave the false promises of giving me extra months of gree validity on connection by adding coupons and forced me take connection. I paid around 3000 for 3 months validity hoping that he will add months as promised. But now in April new bill generated and I need to pay the money. When tried to reach the sales person he blocked my number. This is how he is campaigning all over my area . I tried report it his team leader but no response. This does not look fair. I need a solution Please do the needful.

Sales person name : Vignesh
Contact number: [protected]
Team leader name : Udhai Kumar
Contact number: [protected]

Recharge was successful but didn't get it

Maine 2999 ka Jio mai recharge kiya tha jiske saath mujhe 5G welcome offer bhi milega aisa Jio ke app/Website par likha hua hai.par maine Recharge kiya hai uske baad 5G plan upcoming mai show kar raha hai.or ye Exciting plan khatam hone ke baad activate hoga aisa show kar raha hai. Jo ki nExt year 2024 mai hoga.
So please Mere issue ko dekhiye and Resolve kijiye. Or Mujhe 5G Plan mere number par active kijiye.
Mobile No [protected]
Recharge Amount 2999

They are not providing sim on door step,
They call us at there door step very bad, ,

Area shujalpur mp person no who is doing this [protected]