Reliance Jio Infocomm Complaints & Reviews

I took a join Fiber connection Banglore on 29th of Aug. I faced issue related to speed and complained and no one turned up. On 3rd the complaint number SR00001DMQ9V was raised and closed without any resolution.

On 4th again I raised request to terminate the connection which was quoted as "Wrong Sales Committment" and this also got closed on 7th Sep. Request Number for same is SR0000DNHJI.

Now, its been more than 15 days since I'm chasing them to provide the advance amount which is close to 7500Rs and not getting
any proper response..

I had to go through the mental trauma of internet not working as I'm in IT and this is mandatory for us while working from home. Also, I ended up taking another connection because of there incompetence to provide any help.

I need the refund as soon as possible.

I have requested jio care for shifting of jio setup to different home in the same society or building. I have called them multiple times and also called the local technician who helped me in replacing the jio router. He promised to come and help me fixing the issue. But he never turn up and now he is not picking the call.

Issue is 1. Customer care are pathetic and they don’t understand the issue what customer is facing. They disconnect the call at their will.

2. No one cares from the backend team to help the customer. No accountability or ownership

Got the jio fiber connection few days back . the connection was installed within one day where i requested the personal that if i dont get proper signals in the total area of my house than kindly put more routers for which i will pay . as i am not getting signals throuhout my house hence i am calling the office tollfree numbers any their personal numbers continuously for the last one week but not getting any responce. if this is the type of service is given by such company which is boosting of lot of international investments than it should be accomodating in solving the problems.

Last month I have brought a mobile from reliance jio, since one week back suddenly mobile got switched off and not opening again, went to mobile where I brought it (exclusive reliance outlet) they are now saying that it's having mobile problem it will not resolvable and they are refusing to replace the same.

I took a jio fiber connection at my home in Ujjain at Rs. 2500/- out of which Rs. 1500/- is refundable once we disconnect the connection and devices are picked up back from home.
My account disconnection happened immediately after I logged a service request with them but for device pickup, no one is contacting me and I keep on receiving messages that tried contacting you for device pickup but not able to connect.
I contacted support person as well about this issue but unfortunately no resolution provided and closed my request.

I don't care if they pick up their devices or not but I want my money back.

Please help me to get this done.

My Jio fibre connection was disconnected on 28th August and the device pickup was suppose to happen after 3 days. Nothing happened, complaint 5 times only service request number is given and nothing happens. I have received 5 service request numbers and each time it tracker says that the service is resolved but nothing happens. The technicians calls and says if you take our new connection we will come and take the previous router or else no. What type of spurious service is this? Can this issue be solved?

Date:[protected]
I – Tarjan Shah - the user of pre-paid Jio fiber plan with number [protected] was facing a problem in Jio Fiber connectivity with frequent discontinuation and raise a complain on[protected] vide service request number SR00001DU6LA. This complain was supposed to addressed by Jio Service Engineer on[protected], which was actually addressed on[protected] at 2:30PM. The Jio Service Engineer did his best, reset and upgrade the router and left with the successful completion of work by advising to replace the router if the problem still continues. The router started working properly for a day and again faced frequent discontinuation from[protected].
I raised a request again on[protected] to replace a router vide service request number SR00001DXI2D. This complain was supposed to addressed by Jio Service Engineer on[protected] at 11AM. The representative visited the site to resolve a complain without a prior call on[protected] at 7PM when the user was not at home.
In the absence o[censored]ser, the representative tried to solve the query and replace the router but seems could not be succeed. He generated another service request number SR00001DYHCD on[protected] which was supposed to addressed on[protected] at 1PM and left the site with disconnected internet services (red light blinking in router).
The new service request SR00001DYHCD had not been addressed as per schedule and no update was shared on[protected] full day. Basis on a call received on[protected] morning at 10AM for Jio Mumbai centralized customer care representative (+[protected], this service request was rescheduled to be attended on[protected] at 11AM.
I once again receive a call asking to depute a service engineer from Jio Mumbai centralized customer care (+[protected] on[protected] at 12:16PM and on asking actual time of service engineer visit, the call was disconnected bluntly after putting on hold.
The service engineer as not visited yet, Jio customer care number ([protected]) are not responding 9 times out of 10. Once able to connect and talk to Vrushali, but she said their system is not responding and she is unable to see my problem in their system and not able to help.
The service engineer visited on 17/09/2022 is not responding my calls. This is really pathetic and mental harassment.

For the last few weeks occasionally the data is getting exhausted in les than 3 hours o[censored]sage.

But what happened today is unbelievable, in just 25 minutes o[censored]sage my 2 GB data got exhausted.

Yesterday also the data got exhausted in just 1 hour o[censored]sage.

Note: There was no updates or downloads that has been taking place; as all auto updates has been stopped.

Hi Team,

Please find the below services I received from Jio Fiber in detail:

1) I paid JioFiber on August 4th, 2022 for 6 months pack and the installation should be done on same day but it was done on August 11th.
2) I waited 7 days for installation even after making multiple calls to service agents near me.
3) I gave the cancellation request on August 30th and pick up must be done within 3 days of cancellation as per the cancellation message I received. I have also mentioned that I going to shift to another location on September 11th.
4) Pick up not done for 2 weeks then I shifted to another location
5) No one call me, then I reached to nearest JioFiber show room and deliver the device on my own.
6) After submitting the device on my own, the person in the showroom mentioned the refund will take minimum 30 days but as per the message I received it will be processed within 14 working days
7) Due to your lack of service, I have to return my device on my own and refund process is delayed
8) I enquired about the refund since I have utilized the service for 20 days, the showroom head says the service will cancel only after 5 days of cancellation. Then who is liable to pay for that 5 days service me or JioFiber
9) On top of that, I tried to complaint about the pick up delay to showroom head and he said we can't do anything about that.
10) They given the certain time frame to complete the process but it was not done by them as they mentioned, then customer itself has to do the device return and wait for the refund for a long time.

I have the proof of everything email drafted to Jio team and phone call recordings. Kindly let me know how this going to be done.

In My Area Location ID 4269+2R9 Nagpur, Maharashtra,
Jio Services Don't Provide Any Service Proper In My Area Network Is Show Full But In My Area People Don't Call To Each Other No Outcoming Calls And No Incoming No Internet Service All Are Shutdown Service in a month a week they totally shutdown the services all people recharge is going waste but jio services got benefit beacause all services are shut in my area only shut the service but other area they provide proper service this problem from last 6 month area people have facing but jio don't take any action all people in area complainting to jio customer service but they don't resolve the problem how rude they . Totally doing fraud with people.
Please start the services properly because in this area more are student there have online classes missing for shutdown of jio service also bachelor IT Professionals here Jio Network are affecting on There Job
Please Provide Good service to area people..

Ear sir/mam
I sharing all the details of this scam This scam person using jio company name i also know jio is one of the big company our india but this guy using your brand name trademark .I kindly request you please take action. I hope to know one other person losing money, because I also lost 8500 rupees .I will share all details of this scam...

jio placement assistant : [protected]
jio HR :[protected]
jio trainer : [protected]

Bank Details :
Name : Reliance jio
IFSC code: SBIN0000548
Account Number : [protected]
Bank & Branch : Bandra hill road Mumbai.

I kindle request you stop this kind of scam.
If any possible to get back of my money please guide me.
I attaching all the details.

Sir mera naam pratik singh lodhi hai mene gayatri mandir sadar madiya narsinghpur 14 September 2022 ko jio connection ke apply Kia booking bhi ho gayi payment bhi done ho gaya lekin 15 tarik jab engineer aaya wo bina approval ke cancel kar ke chal gaya usse baat ki to bol raha yaha connection nahi ho payega lekin broadband line mere ghar ke piche hi hai wo connection cancel kar ke chala gaya please connection lagwane mein madad kijiye mein or meri online madhyam se padhai chal rahi hai lekin paryapt internet nahi hone ke karan rukawat aa rahi hai pados mein jiofiber connection hai lekin humare yahan lagane mein natak kar raha hai please help engineer ka number hai yah hai +[protected]

We took JIO Fiber connection in Jan 2022 with 6months plan and due to bad service made a request for disconnection on June 30, 2022. Ideally, I was expecting a refund for 850/- . They mentioned that their engineer will visit and collect the modem device and initiate the refund. We raised almost 5 to 6 service request and it is more than 2.5 months. None of their engineer visit for modem collection and refund is not done.
Every time we are reaching customer care, they opened a service request which they promise to address next day but no one respond. It is happening for long.

I am from Chennai, and in the past 10 days I am trying to get Jio Fiber internet connection for my new house in Chetpet . After so many tries one guy called Jeyaprakash ( [protected]) came few days back for pre booking and charged for the same saying you will get call back from installation team. When I didn't receive any calls and then i tried reaching him no response . And then I reached out to this guy Mani ( [protected]) who is responsible for our area and he said he will check and come back but then again no response in the past 5 days, Same with Kavitha ([protected]) no response from her as well . The guy who gave Manis number ([protected]) also is not responding . Since i am working from home i need the service ASAP and i cant keep on calling these people 40 times a day in my busy schedule . I can understand if there is any issue with installation team but getting no response from any single employee shows about the company itself . I regret the decision to choose Jio Fiber and i don't want or recommend this company to anyone ever . Pathetic Company Pathetic Service

The service men just visited the house and said that there is a technical fault which would be repaired by some other engineer within the same day itself, but it has been 2 days and no one has arrived yet. Please solve our issue as soon as possible.

Have the jio fiber connection for home and had made the payment through their jio app. Now after receiving the payment had been denying that payment is not received and had suspended the service. The payment had been confirmed by the bank but still the only response from jio is still working on it and will provide soon with an update. Now even the month is going to end for which that payment was made. Already had been scamming from day 1 of activation with the referral voucher where now it’s going to be 4 months now. Its still not added and everytime when issue is raised service ticket will be opened and closed exactly on due date blindly. So far could see only fraud activities and scams being done towards the customer

I initiated a 719Rs. recharge for my no. [protected] on date 1 September, 2022 at 04:28PM. I selected UPI as the mode of payment and i payed Rs.719 through paytm upi app (UPI reference id[protected]. Money was deducted from my sbi account but I didn’t received the recharge. I contacted customer but the didn’t provided a proper solution. Please refund the amount its my hard earned money.
Date of payment: 1 September, 2022 at 04:28 PM
UPI reference id :[protected]
Recharge mobile No. [protected](JIO)
Paid to UPI id: [protected]@yesbank
Payment App: Paytm
Name: Parmod Bajaj

Hello,

I Installed A Jio Fibre Connection In My House In Whitefield, Bangalore. My connection number is[protected]. I Paid For a Year Subscription But Due To Poor Service, I Had To Cancel The Connection On 25 July, 2022. The Device Was Supposed To Be Picked Up Within Ten Days But Even After One Month It Has Not Been Picked Up And Refund Has Not Been Processed. I Have Even Raised Three Complaints For The Same. The initial Complaint Number Is SR00001CGD8W. The POC From The Company is Mr Subramani ([protected]).

Other complaint numbers I have raised for the same issue are-

SR00001DLCCG
SR00001COS5Q

We have raised many complaints for jio fiber not working over a week. But there is no resolution taken by them to solve the issue. This is second time in past two months that the jio fiber was not working for over a week. Please solve the issue as soon as possbile. They just register our complaint but no service men come here to solve our issue

Hi,

My Jio fiber connection got installed on 24th March 22 end and soon after testing it for 7-8 days I requested for the uninstallation in the free trial period as I was facing some serious issues with VPN connectivity and the speed was too slow. Their executive also acknowledged the issue with VPN connectivity and showed his helplessness.

After seeing Jio's executive response I thought to go for disconnection, so I called JIO customer care number and followed all the processes as explained by the customer care executive, they promised that soon the device and blank cancelled cheque will be picked up from my location and the refund process would start.

Since then it has been more than 5-6 months that I am getting SMS and mails from JIO on regular basis such as "UNINSTALLATION visit scheduled for JioFiber connection ..." for the uninstallation but no one turns up from JIO to pick the device and refund of my amount.

Worst network and after sale services. They are making false promises about the refund and trial period.

Please do the needful.

Regards
Satish Shrivastava