Reliance Jio Infocomm Complaints & Reviews

I have recharged my jio no-[protected] on 13 jan, 18 with transaction id - [protected] first but i didn't received any response regarding my recharge done or not and again i recharged with transaction id - rj[protected] which got successful after 20 minutes and when i asked jio customer care to refund my first transaction they said that its in queue and they do not have a process of refunding which is a total lie and also if i do not want my money to be kept for next recharge cycle then why they are not refunding it.
Please sir look into this and help me in getting my refund back at the earliest possible.

Jio people are not helpful. They are careless and have a indifferent attitude much more than the government officials. I am in correspondence with [protected]@jio.com and local customer care counter since 1st january 2018 but my sim is not activated till date; and no satisfactory answer is forthcoming. I handed over adhaar and photo twice in addition to finger impressions and each time i was told that the sim would be activated within an hour. I have visited your local care counter five times. I am a senior citizen having medical problems and can walk with difficulty. I am irritated.

Hi, this is prasun mondal writing on behalf of my wife mrs anannya mondal. Her jio fiber service id number[protected] which was installed in my old rental residential address, 401, happy home. Plot 30, sector 20, kharghar, navi mumbai 410210. I made a request to jio fibre to surrender my connection on 27th november 2017 vide complain id sr00000f9h86. I wanted to surrender the connection because jio fiber doesn't provide service in my new residence (Address: 405, ravechi jyot, plot 6, sector 20, ulwe, navi mumbai 410206). Based on the complain my connection had been suspended on 8th december 2017. I made dozens of calls to jio fiber customer care ([protected]) and also wrote them to collect the ont instrument from the old rented residential address and return my deposit money of rs 4, 500/-, but they always told that their team will contact me to collect the instrument and i'll get refund within 45 days from the date of my complain for surrender. But nobody did contact me to collect the instrument. My complain id sr00000fvx1s dated 15th december 2017 to collect the ont instrument got closed without resolution. Upon my written query about the timeline of the refund of security deposit, jio informed that the complete refund process will be done within 45 days. It is now 50 days over nothing got resolved, neither i've received deposit money. The written mail communication is attached for your reference. Upon my query, jio informed that their engineer will take the instrument from my old residence only, they will not entertain to collect the instrument from my new residence neither they provide any address where i can deposit the instrument. It is now getting difficult for me to maintain the instrument in my old rented accommodation as the new tenant of the flat is complaining to remove the instrument. Today (14th january 2018) also i made a complain to jio fiber vide complain number sr00000gs9jg, received a formal reply as always that the issue is being taken care. My new residential address is 405, ravechi jyot, plot 6, sector 20, ulwe, navi mumbai 410206. Mobile number [protected].
I would request you to take up the matter at the earliest against the fraud activity of jio.

Best regards
Prasun mondal (Mob: [protected])
On behalf of mrs anannya mondal (Mob: [protected])

I've made several complaint to jio team regarding notifications and messages o[censored]nknown numbers sent to my email id which are no way related to me or my jio account. They also sent me apologize and assurance of no such things will happen now onwards. But still notifications for that 2 unknown numbers are sending by jio team to my email id. Reference no; [#9653942], [#13853440]
That numbers are belonging to kashmir and i don't know whether they are terrorist/smuggler... Why should their notifications are sending to my email id?
First the service provider should verify email id of their clients.

My jio no is [protected] but mistakenly i recharged [protected] with rs399/- today i. E 14/01/2018. I contacted jio' s customer care but they said nothing can be done. Similar experience i gathered from jio' s customer care chat assistant.
I can provide the details of payment as evidence. Reversal of the amount is requested.

Kamalkali bhattacharjee
Arabinda. [protected]@gmail.com
[protected]

Sir

On dated 07/01/2018 morning i made a transaction of jio recharge (Jio no - [protected], my own no-[protected]) via upi id (Upi id : [protected]@ybl), the status of transaction was successful but my jio recharge failed and amount of rs 409 was deducated, its utr no[protected] and transaction id : ici2f9c91e01dd54b53be649b09da61e92e

Hence i request you to help me on this problem and refund the balance.

My name is arun. I am using reliance jio sim card

I had recharged 199 plan in my sim on 23/12/2017 via amazon pay and i noticed that the recharged plan is not activated my number.

So i am given a complaint (Sr00000g52j3) to jio care on 23/12/2017 and it mentioned as plan not activated.

After 2 days i have received call from jio and they mentioned as complaint resolved and plan activated.

While checking this i found they recharged as wrong plan (Xiaomi 5a 199 plan) and its not working in my mobile letv1s

Again i had mentioned this on jio care and they reopened the complaint (Sr00000g8736)
After this provider closed my complaint and open as new complaint id as sr00000gn9gv

But still the problem not resolved, i am waiting last 20 days for complaint resolution.

I had send lot of mails to jiocare and they replying like it will solve in next 48 hrs

I got problem in my sim network. I job in company and i have to attend my customers calls but sometime when they call on my number then my number shows either switch off or out of range. And also when i call on customer care no. They don't pick up my call. I tried to call from ons week but i don't got any response. So i requested to you solve my problem otherwise i will port my number.

Dist -Ahmednagar
TA -AKOLE
Village Rajur
Pin -422604
Jio network is not available in my village.
There are many problems of jio network in My village.
So I request you to solve my problem .
My village contains around of 30000 peoples and also near by 40 villages depends on my village.
My village is center for all near villages.
Also there is no agency for Jio network.
Please request you to arrange Jio network in my village.
Thanks,
Sagar Varade

Subject: triple cash back
I have purchased jio sim number [protected] and charged rs 399 on january 2018 under
“triple cash back offer”. But till today i have not received any of your e-commerce partner coupon.
Still my coupon section show “ you do not have any coupon currently”
Also i did not recieved your 400 cashback coupon.
Even after talking to your customer care, the problem is not solved.
This issue is known to jio’s customer care for last 03 days. They are telling technical errors. My jio number [protected]

I did a recharge of ₹399 on 10th january night around 10:50 pm and paid the amount of ₹349 through upi under transaction refid : icif47afe938ee94ef3a80ca611724a396c
I did a successful transaction through indiaideas billdesk payment gateway and and got the message from my bank of debit of the amount. But jio didn't recharge my number even after doing a successful transaction. And when i complained about the same to jio customer care they denied to refund my money and asked me to make another transaction. [protected] is the number on whom i tried to do recharge. What should i do now. Sir, please look into the matter and help me to get my money back.

I am an existing jio customer and despite repeatedly calling the helpline complaint and recording my complaint three times with the internet helplines, i am not getting my problem resolved for proper internet connectivity and speed. I have recently taken both 499 package which provides me 1 gb a day, as well as a top up of 60 gb which i have activated through my jio account, but i am not able to access internet and the speed is absolutely abysmal and unacceptable, by all internet standards. I have been facing this problem well since over a month since 12th dcember, 2017. I often struggle to even open a web page, let alone browse or stream videos. What is the point of having internet and adding top ups if i do not even have access to my own package? I have made another complaint under the national consumer helpline and this is my complaint id: 571380

I had booked the jio-phone in its first phase of advance booking on 22th august, 2017.
I had paid an amount of ₹500 to prebook the phone.
After 2 months the product was available to buy.
So i reached the store to purchase the phone but the customer representative told me that the phone comes with a new sim card so you need to have an aadhaar card & also do e-kyc authentication.
I refused to give my aadhaar card and doing e-kyc authentication. So they said that in such case your advance amount will be forefieted and no refund will be issued.
This is kind of dadagiri happening.
If you don't give your aadhaar details we'll take away your money and not give you a single penny back.

Sir, i recharged my jio no. [protected] rs.399/- jio dhnadhana office before ending of validity of plan. Yesterday i recharge another jio number but wrongly recharge above number. I have already recharged above number. So sir recently recharge benefit include in my previous recharge or refund in my account rs.399/-

With regard jio customer jio no. [protected]

My mobile number [protected] is not working since yesterday 18:00 hours. Neither i am able to make any call nor the person on the other side is able to connect with me. They find me either switched off or not reachable. Can you please check it from your end and help me out of this chaos as i am not able to connect with the customer care also. My alternative number is [protected]

Regards
Abhishek kumar

We trusted jio for its very favourable plans to public but now time to doubt tht trust.
The 1 gb data/day getting recharge @12:00am & automatically exhaust when i am literally in 'sleep' (@12:23am). So jio got another name tht is 'thief' of data's!
Its happened several times & now my patience is lost.. So i need my data back (Around 10 to 15gb) which theft by the company.. Other wise i may approach consumer court if no action by the company..

I would recharge my jio number in my jio app via upi payment system in 10 th January .but still now recharge not done.and jio care said your did not receive money.
I have proof of this payment and till now this payment system is same condition...
I have some screenshots...share to you...and tell me who are the [protected]@icici.
Please solve this matter urgent...

Hello team
I am not at all getting signals. Even if i am outside i can't get good signals. And when i am calling someone it is ending call automatically. I can't load ;chat, etc. Because of weak signals. Everything when i use my mobile it always shows signals null. Iam not abel to use internet, and also calls.
So please manage to get good signals in our locality.
Thank you.

Dear sir, i am consumer of reliance communications limited since more than 15 years, my reliance mobile number is [protected]. I have following complaints against company: since nov 2017 there is no network in my number, i got a porting id on 7th of november and when i go to get my number ported to idea my request doesn't go through, on 11th of november i get a msg from jio that your number has been successfully ported to jio which i have never requested for so i ignore the message thinking that it could be a mistake and then after trying for a month to get the number ported i finally reach out to the nearest jio customer service outlet where in get to know that my number has already been ported to jio but with someone elses name. I don't understand how can someone else get the number which i have been using from more than past 15 years and of which i have the porting id and the number is not even activated from past 2 months. I believe that this is just a strategy from jio to get the number blocked for 90 days and then it can issue the number to its customers as its a very very old rcom number and a good one aswell. Due to this i am facing a lot of problems, since number is circulated every where like at bank accounts, gas agency, aadhar card etc. Would be great if you could solve this problem for me and get my number ported to my name as its getting very very frustrating running for a number to different service providers.
Please respond asap if this could be sorted.

Had made a payment for recharging jio service the said payment is made thru [protected]@icici, my account is debited with 399 but jio customer service says the amount is not received by them, i can share the trxn number for proof
Done on 3-1-2018 txn id[protected].
Till date neither my amount is refunded nor the recharge is done. I have a feeling that either jio and [protected]@icici are hand in glove to loot the money in this manner (Considering so many complaints) or [protected]@icici is doing it on a purpose.