Reliance Jio Infocomm Complaints & Reviews

Today 29 dec 2017 i had charged my jio phone [protected] for rs. 199 vide transaction id br0000m7hq9u dated 29.12.2017 at 10:16:16 with reference no. Lpmp[protected]and the amount was debited to my punjab national bank but is not showing on my phone which continues to show as uncharged,

I thereafter charged my second jio phone [protected] for rs 199 and it is working ok

Regarding my first charge either refund the amount or please transfer to my second mobile no. [protected]
Regards jms sodhi

Subject: triple cash back
I have purchased jio sim number [protected] and charged rs 399 on 17 november 2017 under
“triple cash back offer”. But till today i have not received any of your e-commerce partner
Coupon.
As suggested by jio customer service agent, i have uninstalled and re installed myjio app 3 times.
Still my coupon section show “ you do not have any coupon currently”
Even after talking to your customer care, the problem is not solved.
This issue is known to jio’s customer care for last 40 days. Since your customer care did not solve
The issue, i have approached your applet body in tamil nadu by e-mail on 19 december 2017.
There replies are similar to customer care and till to-day the issue is not solved, enclosed screen
Shot of myjio app coupon section of 29 december 2017 to show that issue is not
Sankararaman

Hi,

This is regarding my jio number : [protected]

1st this number was converted to post paid without my consent.
2nd now its inactive due to non payment of bill.

Even though i have made recharges as below :

1. Amount : 399
Date :18th october 2017
Ref no: br0000g3qgsf
Paytm account

Jio app was showing unbilled 0.46 as of 25th december, 2017. Now i checked on 26th december, 2017 its showing unbilled amount of rupees 916.

In my plans of jio app two plans are shown one of 303 and another of 399. This 303 plan was never selected by me.
This 303 plan is under summer suprise and is of rupees 0 and its payment was made in cash as shown in the app.

In payment history of the app, on 4th august, 2017 at 14:26 i made a recharge of 399 on my jio number and paid via debit card. Also a recharge of 303 was made on the same day at 14:45 which was paid via cash. I have never recharged on this number via cash i've always used a debit card or any online wallets available like phonepe or paytm.
Ive checked the consumer court website as well, there are many people facing such an issue and i am not the only one.

Suddenly from the previous month my bill is getting generated and on the app its showing that its a postpaid sim.
I contacted your jio service executive on phone several times but they all had different opinions.
I had a plan of 303 as well as 399 activated on my jio number. Still i was getting the bill as it was a postpaid number. On asking your customer care representative that why is the bill getting generated, do i have to pay it. I called multiple times one said yes you have to pay. So i called again asking why is this bill getting generated. The second time i was told that no there is no need to pay the bill you can recharge your phone. Also i asked that i want to discontinue the 303 plan and only stick with the 399 plan. For this i was told that next time only recharge for 399 and not 303, so the 303 plan will automatically stop.
I tole the representative that on app the bill is getting generated daily. She said that dont worry i dont know why the app is showing it but on our system you dont have to pay anything. She also said you can check your bills and statement in app it says the jio owes you 0.46 rupees and you don't have to pay anything.
Now as on 26th december its asking me to pay 816 rupees. You can even check the recordings and the number of times i called customer care. There is a proof that i was told that this bill getting generated is an error.
Also if my sim is postpaid how come i was able to recharge for 399.
Now my this sim has been deactivated.
How did my number get converted to postpaid, i bought a prepaid number. And since last month its postpaid. How did my number become postpaid.
And if so why did your jio representative not clear me that you already have a plan and no need to recharge. I was told that its an error and the bill getting generated is not to be paid by your representative. It is your mistake as i had paid the bill if i knew it was to be paid also i was told that this 303 plan will stop if you dont recharge again but its still active and the bill is getting generated for the next month.

I've mailed jio services several times but only got one reply that you have a postpaid sim and you need to pay the bill.
First of all, the services of my jio number ar3 deactivated still how is the bill getting generated now.
Also, i did not convert my sim to postpaid then why should i pay. Someone else did this conversion without my consent and i don't know how this is possible to give authority to someone else.

Please look into the matter.

Regards,
Aayushi singh

We notice that your jio number [protected] is being misused to make abnormally high number of outgoing calls. This is a violation of the terms and conditions under which the services are being provided. Please take immediate action to discontinue such misuse, failing which your free voice services on this number will be curtailed/discontinued without any further notice.
This msg is found me by company.
But i am not making any abnormal high numbers of call. I am calling to my family and friends only. Also company give ne unlimited outgoing calls. No any terms or timing given by company that how much i call daily.
So, please help me from this type of problems. I am very frustrated because in past such thing is happend with me and my outgoing call wouch blocked, my recharge amount is wasted.

At the beginning of purchasing jio sum, 3months validity was there. But now only79 days validity only. What are you doing?
2. For outgoing my call, the subscriber is not hearing my call. This phenomena is for only one number only. The number is bsnl.in some instances i can't hear the voices of the subscriber. Many people are suffering from this out going call restriction.
3. Actually, jio sum is the totally waste sum both in the case of call as well as network.

Dear sir,
My self saumyakanta nayak. Without my knowledge jio sim 02 nos linked with my adhaar no and used by other person. These 02 nos are [protected] and [protected]. I have raised a complaint in jio care from last 15 days but they are not responding to me. Also they are behave rudely without deactivate the nos.
So sir kindly take necessary action against this matter.

Regards,
Saumyakanta nayak
Mob no-[protected]
Email - [protected]@rediffmail.com

I recharge my jio number [protected] amount of 459 with BHIM app.After that succesfull message from BHIM app.That recharge was not done and amount was deducted from my account. So please refund my amount.

THANK YOU

Name- Bharat sahu
Transaction id-############
Mobile no- [protected]
Jio no -[protected]

All my incoming and outgoing calls are having a problem of one way communication.

When i call or i receive a call, i can hear the other person voice but they cannot hear my voice.

I have raised this issues many times but no resolution.

Also everything is correct from my end. I have correct setting in my phone and my phone is updated to latest software and work perfect with other network provider.

I have been missing many calls and it's a shame and embarrassing when some one important person like the call from company or business calls comes and i was not able to communicate. It's creating a loss and bad reputation because of poor quality network of jio.

I requested jio to allow me to port out to my previous network provider but jio is not allowing me to port out by saying i have to forcing me to saty for 90 days.

I ported to jio 40 day back. I have been facing problem since day one.

I cannot stay for 90 days, i am missing all my important calls.

Jio is not solving my issues and they are forcing me to saty on jio network. It's a torture and humiliation to me. So please help me in porting out from jio.

Yesterday I make a recharge of RS 199 for my jio mobile number [protected] but till now I didn't get it's benefit but I received the message from jio which says that your recharge is successful . In message additional information is give to mi that recharge of rs199 is only applicable for redmi 5a device but my device is of Lenovo..

Dear sir/madam

As your jio network has assured to give triple cashback to the recharge of 399 or above, i had recharged 399 recharge voucher to my jio number [protected] on 24 december 2017. But cash back is not shown in voucher and coupon of my jio application. Now my complaint is why the cashback is not returned. Is the advertisement befooling jio customers?

I am complaining this issue so that connection of reliance jio will be resolved in our area. Even after complaining several time i am not able to get solution they say we need 90 days and at the end of 90 days again they are doing the same we are not able to get resolution this problem is reported since janaury 2017.
No acton seems to have taken sofar in area pin 821307, katar, dehri on sone, rohatas, bihar

I had recharged the amount 459/- transaction reference number lsbi[protected]igacpdgny3 in my mobile number [protected] yesterday (24/12/2017) at near about 10:35 pm through my jio app. Amount 459/- had been deducted from my sbi bank account, but it was shown that the recharge is not successful.
In this circumstances kindly recharge the amount on my number otherwise credit the said amount in my bank account.

I have done the recharge of 459 rupees from my jio app in which rs. 50 i got voucher and remaining rs. 409 paid with the help of paytm upi and money gets deducted from my account for the same. But recharge for jio number is not getting reflected. So kindly refund the same amount as it has been declined by the myjio app. It is linked with icici bank thats why asking help from icici bank
My upi id [protected]@paytm

Kindly look into the matter.
Attacthment: reciept of paytm upi payment

I had pre booked for jio phone by paying rs.500.00. But due to the jio number (Non usage and inactive) cancelled by jio in the meantime, i am unable to get the phone and company is not refunding my rs.500.00. I have mailed to jio care several time and got same general reply everytime. Pl help to resolve the issue by arranging me the refund of rs.500.00. I am enclosing here with below the chain of mails exchanged between jio care.

[protected]@jio.com
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Re: connection terminated for jio number [protected] [#13427314]
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Jio care

5:06 pm (4 minutes ago)

To me

Dear mr. Murthy,

I understand your concern with regards to jiophone pre-booking registered on disconnected jio number.

I tried calling on your number but could not establish a call.

It is unfortunate that the jio number used for jiophone pre-booking is disconnected and we do not have any provision for refund once the booking was successful.

I appreciate your time and patience.


Thank you,
Deepak ghatkar
Team jio

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 12/23/2017 04:43 pm
To: [protected]@ril.com; promise. [protected]@ril.com
Cc: [protected]@jio.com
Subject: re: connection terminated for jio number [protected] [#13427314]

Hi

Can any one in your company can resolve this issue amicably and refund my rs.500 pre-booked jio phone amount. Please find below the chain of emails exchanged with jio care. No one has ever tried to resolve this issue.

Hoping for best from your end.

Regards

M. B. Krishna murthy
[protected]

On sat, dec 23, 2017 at 4:20 pm, jio care wrote:

Dear mr. Murthy,

I understand that you are disappointed as the refund cannot be processed and i do apologise for the same.

I wish to inform you that any jio number should have calls and data usage on the account. If there is no such account for 90 days the number automatically gets deactivated from the account.

Since, you have not performed any recharge, the number was terminated due to no usage.

Further, as per the terms and conditions the pre booked orders cannot be cancelled.

I realise the phone was booked through the disconnected number and you will not be able to collect it. However, i regret that we do not have the provision to refund the pre-booked amount.

Your association is valuable to us.

For any further support or queries, please reply to this email or call on[protected]Toll free) from your number or 199 from a jio number.


Thank you
Praveen kolappan
Team jio

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 12/23/2017 04:13 pm
To: [protected]@jio.com
Subject: re: connection terminated for jio number [protected] [#13427314]

Hi

I am getting only copy and pasted same message. No resolutions.

I am being forced to take this issue to the highest level. I will publish this mail chain everywhere.

Regards

M. B. Krishna murthy

On sat, dec 23, 2017 at 3:42 pm, jio care wrote:

Dear mr. Murthy,

I understand that you are disappointed as the refund cannot be processed and i do apologise for the same.

I wish to inform you that any jio number should have calls and data usage on the account. If there is no such account for 90 days the number automatically gets deactivated from the account.

Since, you have not performed any recharge, the number was terminated due to no usage.

Further, as per the terms and conditions the pre booked orders cannot be cancelled.

I realise the phone was booked through the disconnected number and you will not be able to collect it. However, i regret that we do not have the provision to refund the pre-booked amount.

Your association is valuable to us.

For any further assistance, you can write to us at [protected]@jio.com

Thank you,

Avni oza

Team jio
— original message —
From: [protected]@gmail.com
Date: 12/23/2017 03:09 pm
To: [protected]@jio.com
Subject: re: connection terminated for jio number [protected] [#13427314]

Hi

Pl tell me how you are accounting my rs.500 when i am not able to get the phone nor the refund, the excess amount should be with you. This is simple maths.

I accept i have not used the jio sim but i was not aware that i will be in this situation.

I am not interested in any of your company services. Pl pay back my money. If you dont have a refund process, make a one on special case.

Pl dont repeat the same generalized answers, i am not interested. I want my money back. Pl come out with a solution. You are a big corporate, i am only a common man. I am not claiming your wealth. I am asking only rs.500.00 of my money back.

Regards

M. B. Krishna murthy

On sat, dec 23, 2017 at 2:55 pm, jio care wrote:

Dear mr. Murthy,

I understand that you are disappointed as the refund cannot be processed and i do apologise for the same.

I wish to inform you that any jio number should have calls and data usage on the account. If there is no such account for 90 days the number automatically gets deactivated from the account.

Since, you have not performed any recharge, the number was terminated due to no usage.

Further, as per the terms and conditions the pre booked orders cannot be cancelled.

I realise the phone was booked through the disconnected number and you will not be able to collect it. However, i regret that we donot have the provision to refund the pre-booked amount.

Your association is valuable to us.

For any further assistance, you can write to us at [protected]@jio.com

Thank you,

Smita lingam

Team jio

— original message —
From: [protected]@gmail.com
Date: 12/23/2017 01:56 pm
To: [protected]@jio.com
Subject: re: connection terminated for jio number [protected] [#13427314]

Hi

You are one of largest corporate in india & world. Dont fool us by saying you dont have the process for refund.

I am not interested in your company processes. I have paid the money and you have not given services. I want my money back. Thats it.

This issue is matter of only rs.500.00 not rs.500 crores nor i am not asking rs.500.00 as alms from your owner.

Give my money back immediately.

Regards

M. B. Krishna murthy

On 23 dec 2017 12:28 p. M., "jio care" wrote:

Dear mr. Murthy,

I regret the inconvenience caused to you with regards to jiophone pre-booking.

As per the update on service request number sr00000fc5ly, otp will be send on the number on which the jiophone was booked.

I regret to inform you that since we have processed the pre-booking transaction, based on the mobile number which has been entered during the pre-booking. The same can neither be changed nor the pre-booked orders be cancelled.

We regret to inform you that, we do not have cancellation process as of now. However, once the process is available we will update you through appropriate channels.

We value your association with us and request your co-operation in this matter.

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your jio number or[protected]Toll free) from any number.


Thank you,
Sonali bhabal
Team jio

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 12/23/2017 11:56 am
To: [protected]@jio.com
Subject: re: connection terminated for jio number [protected] [#12746704] [#13427314]

Hi

After all the conversations and as informed by your customer care executive via phone call vide complaint no sr00000fc5ly issue is unresolved. Neither i was able to get the jio phone or refund of my rs.500.00.

I was contacted by mr. Dhruv kumar from jio (Mob no [protected]) and as promised by him, the issue could not be resolved.

Pl pay back my rs.500.00 given while pre-booking.

Please do not take customer for granted with this level of very poor customer service. I am asking my very own money back for which you have failed to provide any service.

Please give back my rs.500.00 else i will have to take up this issue with higher authorities.

Regards

M. B. Krishna murthy
[protected]

On tue, nov 28, 2017 at 12:59 am, jio care wrote:

Dear mr. Murthy,

I regret the inconvenience caused to you with regards to jiophone pre-booking.

As mentioned earlier, your jio number [protected] has been discontinued due to zero usage.

If your jio number is inactive for more than 90days your jio number gets disconnected.

I regret to inform you that since we have processed the pre-booking transaction, based on the mobile number which has been entered during the pre-booking. The same can neither be changed nor the pre-booked orders be cancelled.

For further queries, do write to us at [protected]@jio.com


Thank you,
Pushparaj shetty
Team jio

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 11/27/2017 09:39 pm
To: [protected]@jio.com
Subject: re: connection terminated for jio number [protected] [#12746704]

Hi

I am very much disappointed with your standard replies. No attempt made to resolve the issue with proper actions from your end.

The number from which i pre booked jio phone has been cancelled by you and it is no longer active. Now you are not giving me phone as i have no number to carry to your place. And after all this i don't need your phone too.

Where is my rs.500.00 gone???

Pl tell me in one word whether i will get my rs.500.00 or not?

If not, under what terms you don't want to give my money back.

On 27 nov 2017 9:25 p. M., "jio care" wrote:

Dear mr. Murthy,

We understand your concern with regards to jiophone.

As mentioned earlier, since we have processed the pre-booking transaction, based on the mobile number which has been entered during the pre-booking. The same can neither be changed nor the pre-booked orders be cancelled.

As per the procedure you need to carry the number through which jiophone was booked, while collecting the jiophone.

I appreciate your patience and understanding.

For any further queries or concerns, you can contact us at [protected]@jio.com or call us on 199 from your jio number or[protected]Toll free) from any number.

Thank you

Mukhtar baig

Team jio

— original message —
From: [protected]@gmail.com
Date: 11/27/2017 06:30 pm
To: [protected]@jio.com
Subject: re: connection terminated for jio number [protected] [#12746704]

Hello

I feel disappointed in your efforts to resolve the issue.

What are you trying to say?? Am i loosing my hard earned rs.500.00??

There must be a solution in these kind of situations.

I have a great belief in ril and its ethics and i am sure that ril & jio work towards customer satisfaction.

Please confirm with closure on this

In case of any clarification please speak to the number given below.

Regards

M. B. Krishna murthy
[protected]

On mon, nov 27, 2017 at 5:54 pm, jio care wrote:

Dear mr. Murthy,

I regret the inconvenience caused to you.

I understand that you wish to cancel the booking of jiophone as the services of the jio number through which the jiophone was booked, is disconnected.

I regret to inform you that since we have processed the pre-booking transaction, based on the mobile number which has been entered during the pre-booking. The same can neither be changed nor the pre-booked orders be cancelled.

As per the procedure you need to carry the number through which jiophone was booked, while collecting the jiophone.

I appreciate your patience and understanding.

For any further queries or concerns, you can contact us at [protected]@jio.com or call us on 199 from your jio number or[protected]Toll free) from any number.

Thank you,

Kavita iyer

Team jio

—
— original message —
From: [protected]@gmail.com
Date: 11/27/2017 04:53 pm
To: [protected]@jio.com
Subject: re: connection terminated for jio number [protected] [#12746704]

Hi

When you have already cancelled my jio number how can i avail the jio phone booked on that number?

Please refund the booked amount of rs.500.00 immediately. I am no longer interested in your services.

On mon, nov 27, 2017 at 3:50 pm, jio care wrote:

Dear mr. Murthy,

I understand your concern with regards to jiophone.

I regret to inform you that jiophone pre-booking orders cannot be cancelled. You can avail the jiophone from the number which you have booked.

As your jio number has been disconnected due to zero usage because there was no recharge from last 90 days on your jio number.

I appreciate your patience.

For any further queries, you can call us on[protected] or write to us at [protected]@jio.com.


Thank you,
Sumit mishra
Team jio

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 11/27/2017 01:39 pm
To: [protected]@jio.com
Subject: re: connection terminated for jio number [protected] [#12746704]

Hi

I understood fully the reason for cancel of my sim.

You have not addressed my concern of refund for the pre booked jio phone as per attached and below screen shot.

Pl refund rs.500.00 immediately.

Rs.500 was done to reliance jio account vide ref no. 0000kf[protected] dated 24.08.2017.

Inline image 3

Inline image 1

On mon, nov 27, 2017 at 12:59 pm, jio care wrote:

Dear mr. Murthy,

I understand your concern regarding your jio account.

Please note your jio number [protected] has been discontinued due to zero usage.

If your jio number is inactive for more than 90days your jio number gets disconnected.

Please visit your nearest jio store along with aadhaar card to apply for a new connection.


You can locate nearest jio store from 'find a store' option on www.jio.com or myjio application.

For any further queries or support, please write to us at [protected]@jio.com.


Thank you,
Shubham dubey
Team jio

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 11/27/2017 11:31 am
To: [protected]@jio.com
Subject: re: connection terminated for jio number [protected] [#12746704]

Hi thanks for your reply. But i had opted for jio prime membership which was valid till march 2018. I want to understand how it can be cancelled without any consent.

Also i had pre booked jio phone on this number by paying rs.500.00 as advance. I herewith enclose the transaction number for jio phone pre booking.

Please resolve the issue immediately and refund my rs.500.00 immediately.

Pl contact [protected] for any issues.

Inline image 1

Regards

M. B. Krishna murthy

On 27 nov 2017 11:08 a. M., "jio care" wrote:

Dear mr. Murthy,

I understand your concern regarding your jio account.

Your jio number [protected] has been discontinued due to zero usage.

We are unable to process the activation request for the disconnected account.

Please visit your nearest jio store along with the device on which coupon code was generated, original and photocopy of valid proof of address (Poa), proof of identity (Poi), aadhaar card and a passport size photograph to apply for a new connection.

You can locate nearest jio store from 'find a store' option on www.jio.com or myjio application.

For any further queries or support, please write to us at [protected]@jio.com.


Thank you,
Amar bisht
Team jio

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 11/27/2017 10:34 am
To: [protected]@jio.com
Subject: re: connection terminated for jio number [protected]

Hi

Please note that i have not given any request for cancellation for this number. Pl confirm the request detail if so.

Kindly reactivate my jio number immediately for further recharge and use.

In case of any issues pl call me at [protected]

Regards

M. B. Krishna murthy

On 4 nov 2017 5:53 a. M., "jio notifications" wrote:

Dear customer,

As per your request, your connection with jio number [protected] has been permanently disconnected.

For any queries or support, please call us on[protected] from any number or write to us at [protected]@jio.com.

Thank you,
Team jio

Dear sir,
My name is shankar kumar roy
My joi number​ is [protected].
I am already recharge 84 days pack in jio sim.in which all 45 days left. My outgoing call was barred. Customer care was told you create a call volains. They said that on a number you have made a lots of call due to your call has been stopped. And they said that if you volains the call, that's why your outgoing call are barred. So you guys explain to me that i called my
Personal number. How to miss use.
I did not use it for any business purpose. If i recharge unlimited plan for 84 days so why i am recharge within validation. So kindly check my account or call details or please unbarred my outgoing call. Already 44 days left my validity. I am always call my personal number so guys how to create call volains. Please do needful help.
Thanks

This is clearly a case of product service theft and violation of cellular consumption norms wherein i'm one of the most unfortunate customer of jio who was simply denied for service by your supervisor ravi kumar on 12:40 pm today in the name of work flow. Prior to that, i was promised a call back by your floor manager saumya no later than 2:00 pm last day and got the call back from zaiba, the floor supervisor at 3:00 pm that did not provide me any resolution.
It's been more than 2 days and i have spoken multiple supervisors and managers and yet i've not got any resolution neither any response. My data got exhausted without using it. I complained about it for 19th and 20th and it has been taken so lightly that they say that as per app it is correct and don't even try to pay attention what customer has to say. I have not been given any ticket number and not sure if anyone has escalated this issue or not. They don't call back and they don't come on phone either when i ask your representatives to transfer the call to supervisor.
This is the worst customer service i have seen. I am going to share this email to social media and also i am going to tell everyone how pathetic your customer service and your system is.

Regards,
Sumit kumar
[protected]

Dear sir,
I have booked a mobile online from your site and i have got the mobile phone from your office which is situated at rangekhari silchar, assam on 3rd nov 2017 after submiting my documents and amount at your office but till date the sim has not been activated. I visited 3 times to that office but no positive reponse received from the office, so i request you please either activate the mobile or refund the amount. I have booked the mobile from [protected]. So please do the needful at your end.
Thanking you

We would like to lodge complaint on behalf of residents of biharipur village and thereby putting the life of residents in vicinity in hazardous situation.

Our complaint is specific that, one mr. Dabbu s/o late samae ram resident of biharipur village – had licensed his premises to mobile company for installation of mobile tower in midst of residential area of biharipur village.

When villager, came to know about this fact, they immediately objected the said installation and also requested to the said mr. Dabbu for termination of leave and license agreement and stoppage of installation of mobile tower and also informed him about the hazardous effect of radiation, which eminates from the said mobile tower upon the human body and also shown him report of deccan chronicle & various reports.

As you know that, mobile tower causes various effects on human body and worked as slow poison upon the human body. Therefore, various building societies are refusing to install the said mobile tower on their building. Hence, the said mobile company (Realiance jio) choosing residential areas as they know that, few people are very greedy about the money and ignorant of their effect

As per the rules it is the necessary to give structural stability certificate and drawings, building owners' agreement copy, no objection certificate from neighbors and surrounding areas and other documents has not been given and the neighbours has objection to this installation in their areas.

We therefore request you to kindly look in to the matter personally and see that the above tower is removed immediately from the above house in order to prevent further damage to the health of innocent people of the area.

Dear sir
This is regarding my jio number : [protected].

1st this number was converted to post paid without my consent.
2nd now its inactive due to bill not payment.

Even though i have made recharges as below :

1. Amount : 309
Date :15th Dec 2017
Ref no: PT0000012J1W
Paytm Account

2. Amount : 21
Date : 14 Dec 2017
Ref no. PT0000011UPL
Paytm Account

Now jio app is showing unbilled 0.29.

I called customer care they told to visit jio store.

I went to jio store they told me to visit jio center.

I went to jio center they told me there is no refund process in jio and you go to jio store and bill pay which your plan, they no solution sowing JIO wallet amount 309 and 21, how to use it .

So please look into this matter.

Thanks,
Nandolal Sikdar
[protected]
nando.[protected]@gmail.com

My internet all of a sudden disconnected as because of validity period is over. So i was trying to make recharge but they said i have 21 rs overdue so have to make that payment first. I made payment. Then recharge 509 rs through jio portal after login. Then they said you have.29 rs pending. I made made payment of rs 1. So far i have made payment of rs 1, 20, 509, but even after 4 days my net is not connecting. I made complain through online portal. After 2 days i get a call from customer service. They instruct me to go to reliance store. I went there they said they can't help this problem.
I want my money back.
Complain no: sr00000fw03a
Payment ref no: pt000000z4ka - 21rs/pt000000z4sp-509rs/pt000000zf32 - 1 rs