Reliance Jio Infocomm Complaints & Reviews

I have raised jiofiber cancellation request 4 times, 3 times request auto closed without calling me and now 4th time i have talked to two customer executives today and confirmed cancelation still my jiofiber request closed again 4th time. i have 2 call recordings of the same also they asked me to retain service but i denied and asked for immediate cancelation.
I want disconnection immediately.
Jio telephone no. [protected]

Its been 10 days and more my jio fiber is not working, I have raise a complaint to their customer care also and they have genereated a service request number but still the problem remains same, in these days only single technichian have visited my premises and he left the issue intact, after which i called him and jio care as well neither he replied and neither jio care send a new technichian to my premises. And now when Iam discontinuing with jio fiber services they dont want to refund my recharge money as its not their policy.
Neither they solving my net issues neither they are refunding my amount, neither they are extending my plan. i dont dont what i have paid for, such a pathetic customer service by reliance jio.

Attaching screenshot of service id request.

Kindly solve this issue

Ref:INDRE[protected]
I had recharge my Jio no [protected] yesrerday[protected]
Rs719 but till now not activate.
My mail ID: [protected]@gmail.com
I shall be thankful if you kindly take necessary step

I have installed jio fiber with 6 months advance subscription, but due to network range issue and not resolved my issue, i have cancelled my connection in one week, after cancel connection executive came to home and collect my divice and collect my bank details for refund money, but refund period already completed but refund money not get, and jio fiber team and complaint number not accept my call, even when i call at [protected] i have not get option to talk customer care person for complaint. I want refund from this jio fiber company, i have also discuss this issue to all my near jio customer for unsubscribe jio connection.

Money deducted but waiting for confirmation from jio end

Continuously unknown and unauthorised call and sms come to my mobile... I try to jio customer care... but no response...

I Leave in bangalore and im facing horrible network issues with my JIO sim network as the signal goes lost sometimes and not able to make calls properly. This issues are being faced by many JIO customers across india. So, please take my note on high priority and let this reach to JIO company to rectify this network issue asap.

What the heck is happening I always end up with zero data despite the fact I don't even use that much you guys are just messing up with the customers. Within 10-15 mints all my data just drained super fast as at that time I wasn't even using my phone I just got messages of 100%usage of the data why there is always a wrong data usage information. Why you guys are doing this always giving wrong data usage information

Jio not working since 12 days

I recharge my jio no with 666 plan, I got a message your recharge is not successful & amount will be credited in your A/c in 2-3 days. It have been more than 12-13 days passed still it not credited my A/c.I called on their customer care no. they daily give me different answers every days.
In my bank A/c also reliance jio Citi Bank A/c is credited with respective Amount. I give them all information bank refrence no. related to transaction still problem is not resolved.They didn't care about their customer. very bad customer service.

City durg
Area utai
RTC bhilai

Hello Jio Team,

I had Requested for your broadband service in Bhestan, Surat Gujarat Area, I have communicated with Jio Service provider of Bhestan and the authorise person visited my place (where I want to install Jio Fiber) and person stated the charges to me & I Agree to it and ask to start work and provide me connection.

On 12th August person came to visit & leave without doing anything. From that day till today 23rd August I did not get my connection & also on complaining to department/office No
Person reporting or doing anything, If I try to contact them directly they just say will look tommorrow and delaying dates.
I have business to Run & without internet it difficult. Please do share my complaint to direct authorities or else i have to
bond up with other providers

My Order number is NO0000MIQW1A

Today 23/08/2022 at 12:26 PM I got a call from [protected] (Farakka Jio Office) West Bengal. and the person Continuously threatening me 7 Misbehave that if Im not Recharge my Jio Number then they will Discontinue all my Jio Number .

Please look into the matter

Jio Office Address : Vill Chowki Gram, NTPC More, Farakka, Bewa Ii Gram, Dist-Murshidabad - West Bengal - 742212

I had a DnD issue in my jio phone# 78**5***79, I called customer service through 198, I have a recording of 1:08 hours, where I held for a customer service agent to answer the call, but no one did, this happened on Aug 22 22.

The agent I spoke with earlier did not fix the issue and wasn't ready to transfer the call to supervisor. This is not the first time a Jio agent said he/she has tech issue to transfer, I have called jio complaints about 10-15 times, and none of those instances gave me an opportunity to talk to a supervisor.

The agent I spoke with claims he can be rude to a jio user and jio will do nothing about it. I have the recording if you need. He said his name is 'Rahul Raja' His accent felt like he learnt english in Kerala.

We recharged for international roaming for our old aged parents to travel to Europe. Even after mentioning the correct requirement of the subscription required as per their travel we were misguided and asked to pay for the subscription . We paid Rs 1200 and recharged and still did not get any service while they were travelling . They had to suffer a lot in an unknown country due to Jio negligence and misguidance.
When we tried to contact the customer care, there was no response. The number is chargeable and still the customer care executives do not talk properly. They keep ignoring the conversations and disconnect the call rudely. Even after calling them several times, there is no good response.
Posted a complaint on the JIO app also but still nobody cares to even give a call back . Highly frustrated with all this situation happening with old aged parents.

Desired resolution : A full refund of the paid amount (Rs 1200) and a call back to the client number ([protected])

Hi sir
my name is mirza furqhan baig and my adress is gulzar colony near gulzar maasjid parbhani, i have complain regarding to installation jio tower in front of my house.here already have one airtel tower.and here is no network issue and all, i already facing some health issues here my conoly people are opposed to install again one tower in my area so req to relocate this tower to my area
thank you
mirza furqhan baigbr...

Hi,
This in regards to my postpaid number of jio. I have been with jio for almost. 3yrs now. However, I'm facing a problem with network connection since the time I moved to this new place.

Inspite of raising the concern since 3 months. i was told it would be rectified and resolved in 15 days. Still the issue remains same
1. Even though the signal is 4. Not able to make calls or receive
2. internet service is down
3. constant call drops
address: kasavanahalli, IAS layout, Bangalore, sarjapur road

I have installed a jio fiber with JioFiber Order number NO0000M228FJ and JioFiber Voice Number [protected] on 30.06.2022.at the time of installation the executive promises for 150 gb speed and live tv channal etc, he also promise that if the give not the services or i unsatisfied with them than i have uninstall the service with in one month and they will refund me my installation charge 2500/- after that they not given me the speed and live channal and other services so i has raised a request for uninstalla1tion the service on 26.07.2022, the customer care registered the req1uest and ask me that they will be pick up the router and refund the amount till 05.08.2022. on 05.08.2022 i have called to cus1tomer care they again register my complain and ask for refund till next seven days, again i have call to customer care for non refund my money on 13.08.2022 but they not given me satisfied answer.please take the matter and take necessary action. and ask them for refund my money.

I had opted for a trial connection of jio fibre on 26/04/2022 and paid a deposit of Rs.1500/- for Jio fibre no.[protected] on 25/05/2022 i called your person to make the trail connection permanent, i was made to understand that the trial and permanent connections are different that the deposit amount for trail connection will be refunded and i made a payment of Rs.1970.82 for making it permanent, later i was surprised that i paid for a totally new connection. I on the same day called your customer care and asked for this connection to be disconnected (SR00001B6SSK) and to restore the old connection. This was done. As the process was done i called and asked about the refund status i was told they will make a refund of 500/- which is security deposit, The recharge amount of Rs.470.82 and installation charges of Rs.1000.00 cannot be refunded.

I request you to refund the total amount of Rs.1470.82 as it is not my fault for being misguided by jio salesperson and I have not used the same .

I I had opted for a trial connection of jio fibre on 26/04/2022 and paid a deposit of Rs.1500/- for Jio fibre no.[protected] on 25/05/2022 i called your person to make the trail connection permanent, i was made to understand that the trial and permanent connections are different that the deposit amount for trail connection will be refunded and i made a payment of Rs.1970.82 for making it permanent, later i was surprised that i paid for a totally new connection. I on the same day called your customer care and asked for this connection to be disconnected (SR00001B6SSK) and to restore the old connection. This was done. As the process was done i called and asked about the refund status i was told they will make a refund of 1500/- which is deposit and installation charges, The recharge amount of Rs.470.82 cannot be refunded.

I request you to refund the total amount of Rs.1970.82 as it is not my fault for being misguided by your person and I have not used the same to verify it in your system.