Reliance Jio Infocomm Complaints & Reviews

Hi,

I have purchased reliance jio sim in month end of april 2017, then i have done my first recharge worth rs 309 (Premium member), 84 days validity 1gb daily at 4g speed (Then speed reduce upto 128kbps) unlimited voice across india,

Now my concern is about they taking money for 4g speed but i feel that i am not getting 4g speed, so i raised a complaint at jio customer care by calling at 198 on 31st may 2017, complain number "sr000009vtcw", they told me to allow us 60 days time to resolve your speed issue, 60 days completed they have not done any work on my complain, and close my complain my concern, they are providing me fake promises,

On 12th july 2017 i had again called regarding speed issue they launched another complain and told me to allow us 90 days time to resolver your speed issue, as per the update on the service request sr00000azcvq, we are upgrading our network capacity in your location to serve you better. New site is expected to go live in 90 days starting from[protected].
—
25th july by [protected]@jio.com
As per the update on the service request number sr00000azcvq, a new site has been planned in your area to enhance the network to provide you a seamless and consistent coverage and your concern will get resolved within 77 days.
Anand gupta
Team jio
—
I feel they they are not doing anything on my complain & keep providing me fake promises so i have contacted appellate. [protected]@jio.com on 6th august, below are the details
—
6th august, by appellate. [protected]@jio.com
Please be informed that as per the details shared by you, we found that the nearby site is highly utilized, due to which you are experiencing issues while using our services.

Please be rest assured, i have registered an appellate complaint regarding the issue you are facing. Your reference number is sr00000bsdw9. I realise that this does not make up for the time and effort already spent. However, i will ensure to get the issue resolved
Thank you,
Lakshmi sharma
Team jio
—
Sr00000bi7n3, aug 4, by [protected]@jio.com
Dear nilesh,
I am sorry for the inconvenience caused to you.
As per the update on service request number sr00000bi7n3, we are enhancing the jio network in your location (Nearby site optimization/ sector addition) once
This is completed. You will be able to enjoy a seamless experience on jio network.
Thank you
Pankaj meshram
—
16th august by [protected]@jio.com another complain, another 90 days time
With reference to the service request number sr00000b67qf, please note that we are upgrading our network to serve you better. To resolve this issue we are in process to install a new site within 90 days starting from 10/08/2017.
Mahendra shrivastav
Team jio
—
Special note: after raising a complaint at jio, my speed got even worst.

I keep calling at 198 every alternate day, keep getting touch with them on [protected]@jio.com they keep providing me fake promises about 90 days, my my first recharge got wasted i didn't enjoyed true 4g speed, they are now trying waste my another recharge worth rs 399, 84 days validity.

Please help to get refund of rs 99 1yr membership + 309 1st recharge + 399 2nd recharge
Total 807 rs, i didn't want to stay with them.
Regards,
Nilesh parmar

Sir, i prebooked jio phone from mobile no [protected] four times on 25.08.17. First transaction no id received. Second transaction id fv000003gl3j failed, third transaction id fv000003jyzf failed, fourth transaction id fv000003k43l failed. Though the above four transactions are failed an amount of rs 2000 got deducted from my debit card. Kindly refund the amount. My contact no [protected]

I tried to do a pre booking for the new jio phone but in the end it showed me the message that my transaction failed but the money got deducted from my account and whenever i call the customer care they say that there's a separate phone no. For issues related to pre booking of new jio phone, and when i call that no. It gives no information about the issue that i am facing.
This is my transaction id fv000000xepw.
Please do refund money as soon as possible.

During the pre booking of jio phone on 24-8-17 around 8'oclock my transaction failed on jio.com neither got any confirmation sms from jio but the rs 500 from my paytm wallet was deducted and i did not received any type of refund.

Billdesk utility order #lpt[protected]
Wallet txn:[protected]

Please refund money in my paytm wallet as soon as possible.

Sir, i booked jio mobile on 24 aug at 19:35 hrs and initial payment of rs 500/- i paid though my debit card. However the amount was debited from my debit card at 19:44 hrs but i still not get any transaction id or voucher regarding this booking. I booked from my mobile number [protected]. Please do needful action of above transaction or advice me for further action. Otherwise return my money. Today is 26 august 2017. Already 48 hours complete but still i don't get any message regarding booking.

Bought new connection on 25th aug. Morning from natraj store, dahisar (East), shaktinagar. Paid rs. 548/- for 84 days 1 gb plan.

Right from day 1, data connection not working (Though displayed as on), no page opening up. Approached natraj shop and jio outlet at dahisar (East) station near madhuram hall. No solution found by both.

Pls check and confirm the root cause. My instrument is lenovo k4 note, 4g enabled.

Have i been sold the wrong plan?

Service centre should call me or natraj shop owner naresh.

Billdesk — regarding jio phone booking balance deducted but showing transaction failure

7 reviews
User abhishek mishra (Shubh) on aug 25, 2017
Submit a complaint
Dear sir/madam,

I am abhishek mishra and my issue is transaction was failed while booking reliance jio phone but payment was debited from bank account through netbanking, and transaction id was given on screen,
Transaction id: fv000001lolz, saraswat bank reference id - [protected]
But message was not came to mobile from reliance jio
So kindly look over the issue.

Thanking you,

Abhishek mishra
[protected]

Sir, i booked jio mobile on 24 aug at 19:35 hrs and rs 500/- paid vide credit card. However the amount was debited from my credit card but not got any transaction id or voucher in regards of this. I booked by my mobile number [protected]. Please do needful action of above transaction or advice me for further action.

From,
Bal krishna rao
[protected]
[protected]@gmail.com
Pin code -226002

I have booked jio phone through jio app and paid 500 rs from icici internet banking but transaction got failed. So, i thought it's a server error. But 500 rupees have been deducted from my bank account
I haven't get any confirmation message or online bill/voucher from jio. I have booked from [protected]. So please resolve this issue as soon as possible. Let me know how to contact customer care

My transaction is [protected]

Primary contact number : [protected]
Aadhar number :[protected]
Secondary contact number : [protected]
Email id : [protected]@gmail.com

There is no proper service even if we contact [protected] since we use other networks

I booked two jio phones online on 25th august morning 5am.1000 got deducted from my account, however i didnot receive confirmation message. Atleast the amount should have returned back to the account. Called customer care, however there is no option to register complaint nor option of speaking to customer care executive. Please refund the amount atleast.

I have booked my jio phone on 24 th aug at 19:40 pm through net banking and my transaction ref no igabwwgco9 for rs.500 but i could not received conformation message. Kindly solve my problem. My phone no is [protected] and pin code no 502313. I have booked my jio phone http://jio.com/r/FSwhJOPN through google chrome on 24 th aug.2017 at19:40 pm. I opted rs.500 through net banking sbi (Ifsc code sbin0020105). My amount rs.500 deducted by bank and transaction ref. No. Igabwwgco9. But i did not received any conformation message from jio phone registry. I am requesting you take necessary action regarding my problem and conform my jio phone. Thanking you.

Hi,
I am mohit agrawal and transaction was failed on 24th august 2017 at 19:28 while booking reliance jio phone but payment was deducted through credit card payment, and transaction id was given on screen,
Transaction id: fv000000xy1m
But message was not came to mobile from reliance jio
So kindly solve my problem.
Thanking you.

Regards
Mohit agrawal
[protected]

Hello sir,
I am trying to book a jio phone for myself on the phone no. [protected] but the transaction i made through the debit card was failed after some time the money was deducted from bank account and no confirmation msg from your company please help me out settling my money problem.
Thanks
Rohit kushwaha

Transaction id : fv0000015pu3

Dear sir,
I am prabhat and my issue is a transaction was failed while booking reliance jio phone but payment of rupees 500/- was debited through net banking payment, and transaction id was given on screen,
Transaction id: null
Sbi transaction reference number — igabwwscs6
But message was not came to mobile from reliance jio
So kindly solve my problem
Thanking you sir

I have booked jio phone and paid 500 rs from bank of baroda debit card but transaction successfully done. But i try to call customer care for phone book confirmation ([protected]), we are unable to find voucher against you mobile no. My mobile no is [protected].
Detail :
Phone number [protected]
Transaction id : s7565426
Transaction amount: inr 500.00
Transaction description: pgdr/reliancejio/[protected]:36:23/swt

Thank you

Billdesk — transaction not completed but amount deducted.

1 review
Ms msoni33 on aug 25, 2017
Submit a complaint
I have booked jio phone and paid 500 rs from icici bank netbanking vide transaction no. Bil/[protected]/pgmib-/reliancejio_jic. But transaction failed. So, i thought it's a server error. But after some time i get the mail of deduction of 500 rupees from my bank account. But i haven't get any confirmation message or online bill from jio. So please resolve this issue as soon as possible. Help me regarding this issue.
I have booked another phone through paytm which i got confirmation. Please revert that amount. I received mail from unknown identity who ask for card details and call me to share otp which i have not shared. That mail details sent to billdesk for verification.

Thank you
Mobile no. From which i have booked[protected]

I tried to pre-order jio phone on 24/08/2017. The transaction was done through billdesk payment gateway and the payment failed after a long wait at the processing page. But 500rs was deducted from my iob bank account. There wasn't any transaction number or itinerary for the failed transaction. I need my refund asap.
I used mobile number [protected] for pre-ordering.

I booked jio phone on 24 aug i have pay rs 500 through paytm transaction done sussessful from paytm to billdeskutil and jio also give note that your transaction sussessful but there was no transaction id in tarnsaction id ther was null and whene i check in manage phone there is no status from my number that i give to book jio phone plz check and book my phone or give my payment back i attached screenshot off that plzz check thanks

I am a jio customer bearing contact number [protected] in the name of parvaiz ahmad sofi resident of guree bijbehara anantnag in our there are very poor connectivity in our area i have complaint many times in nearest jio center but no progress to resolve the problem therefore it is as such requested please resolve the problem as early as possible thanks.

Dear sir,

I have tried booking jio phone from my mobile number [protected]. I have paid rs 500 from my a/c through net banking. They have deducted the amount from my a/c and than they are showing transaction failed. I have not got refund for the same and also have not got any acknowledgement from their end. Kindly help me out. Transaction i'd: fv000001lwvf.

Regards,
Anirban bhowmik