Reliance Jio Infocomm Complaints & Reviews

I am really unhappy with the customer support team. I had booked 2 jio phones on 24th of aug from myjio app& amount has been debited from bank account & till date i have not received the confirmation message. I had done many follows with the team but really there is no response from your team and they ask to contact jio store and these people says we are not responsible for online booking. You can call centre. When i contacted through mail there was same answer from them also. Jio phone [#9440080] ticket id raised by jio team.

Jio number: [protected]
Phone booked under: [protected].
Pincode:516172.

Please help me regarding the same

I would request to confirm whether my transaction was successful or not. If yes then, kindly send confirmation message.

Hope i get an resolution.

I booked jio phone on 24 august, 2017 twice (19:51 & 19:57). On both occasion, rs500 was deducted from bank account but i didn't received any confirmation sms from jio. I awaited for 5 days for refund but till date didn't receive any refund. Therefore, i request please do needful asap. My mobile no. Is [protected] and i booked with number twice. My pincode is 110084. Thanks.

Since 3-4 days, i am unable to telephone or use internet service of jio. Tel no [protected]. What is the matter/ my alternate airtel which si running is [protected]
[protected]@yahoo.co. Uk

Sim card from sambalpur, odisha but stationed in new delhi

Your category is for what?

When my telephone does not work, how can i telephone in 199?
So far i was impressed with your jio service considering it better than others. Let me not start feeling that you are as bad as others.
Dr mahendra patel

I placed order for jio phone on 24th august.

Transaction details for which order failed are given below.

Bank: hdfc bank
Withdrawal : 500.00
Cheque/ref no.[protected]
Narration : jhdf[protected]/billdkreliancejioinf

Money deducted from hdfc bank account as shown above but didn't receive message to specified number for order confirmation and no details received in my jio account as well.
Contacted customer care of reliance jio but they are not able to resolve issue and suggested to solve issue on my own by contacting source of payment. How can there be problem with source of payment when i can see deduction from my account.
My presonnel details as per below:-
Anil kumar
Mob. No. -[protected]

In 24 august 2017. I have booked mobile from jio website. But in first time after done payment transaction failure massage come but as per information recieved from bank jio claim money on 25 august but till now not any confirmation recieved from jio.
And another transaction which was successful massage recieved & deduct money but till now same not any confirmation recieved from jio. Please support. I loss my 2000 rs. Please suuport asap
Thanks

Sir, i prebooked 2 jio phones of 1500rs. During advance payment the amount of 1000rs deducted from my account and it displayed that the trasaction failed. And i hadn't received any confirmation msg as well. The trasaction id was fv0000001n25l. The nos for which i booked are [protected] and [protected]. Kindly notify me whether i'll get by amount back or what. My email id is [protected]@gmail.com. Phone no - [protected]. Thank you.

Transaction details for which order failed are given below.

Bank: sbi bank
Withdrawal : 500.00
Cheque/ref no. Jsbi[protected]igabwwggj7
Narration : to transfer
Inb reliance jio infocom bill_rejioi payments

Money deducted from sbi bank account as shown above but didn't receive message to specified number for order confirmation and no details received in my jio account as well.

Contacted customer care of reliance jio but they are not able to resolve issue and suggested to solve issue on my own by contacting source of payment. How can there be problem with source of payment when i can see deduction from my account.

From last three days my data all data is exhausted without using it. I done my complain on 198 but they did not give me any satisfactory answer. I check all my setting, no auto update, no use of data in background app, no one connected on my wifi. I wake up in morning and with in 10 min i receive the massage that my 50% data is use and after 3-4 min get another massage my 90 % data is use, after then 1-2 min all data is exhaust, who this possible 500 mb data is use in 4 to 5 min. I call 3-4 time on 198 but all of them give different different excuses they do not even register my complain. This is happening form last 3-4 days.

Please resolve my issues i don't able to done my important work

I thing this message resolve all your problems. Like me
I also have same problem, means booked jio phone, money deducted from my account. Suddenly transaction failed message comes.
Then what i do.
. I just mail to [protected]@jio.com, and they told me to follow simple steps to confirm either your phone is booked or not
. 1. Myjio application and uninstall and re-install the application once.
2. You can check jiophone booking details in myjio app "manage booking" section.
3. Tap on myjio app on your device.
4. Tap on manage booking from the top
5. Enter your 10 digit mobile number & generate otp to proceed you can check your jiophone booking details
Believe me guys just follow this step you confirm by yourself.

Hi there,
While Booking Jio phone on 24 September 2017. As I was trying to book Jio phone on this number [protected]. I got an error saying transaction failed and Rs 500 has been deducted from my account and till now money is not refunded. I used SBI debit card option for online booking of Jio phone.

Also, I have asked resolution from the bank to refund the money back but they replied saying:- Dear Sir/Madam, Your complaint [protected] has been attended to and closed after resolution as:: MERCHANT CONFIRMED TRANSACTION AS SUCCESSFUL..

Please resolve this issue as soon as possible.

I have given transaction id and contact number below. You can contact me at any time.

Transaction id : - FV00000160RD

Thanks and Regards
Harsh Mishra
[protected]

On the day of prebooking, while booking a phone money has been deducted from my account and then it showed that the transaction failed. It has been more than 4 days and the money is not refunded yet. Customer care is not at all supportive.
phone number that I used in booking - [protected]

On 19th august i went to your digital express office and ask them to do recharge of my jio num of 399. He asked num from me and note it down in his recharge record maintaining book and collected 399 rupees from me and told me the recharge will be done in 2 min and i left after it.
But after 2 min i didn't receive any recharge message so i waited it for the whole day as i as was busy in some other work.
Next day i again went to digital express shop and they told me due to some technical problem your recharge was unable to process it will be done in next 2 days.
So i again waited for 2 days and again went to the shop and ask what happen.
Then they told me the recharge cannot be refunded as 3 days already passed.
I ask them to show me there recharge record book of date 19 august.
The mistake he did is the num noted down by him was not mine instead of 9 he wrote there 8 and did someone else recharge he didn't ask my name or took my sign for verification of that num. Due to your employee mistake i lost my 399 rupees so i request plse refund or either recharge for it. Or i will put a fir of it doing fraud.

I placed order for jio phone on 24th august.

Transaction details for which order failed are given below.

Bank: hdfc bank
Withdrawal : 500.00
Cheque/ref no.[protected]
Narration : jhdf[protected]/billdkreliancejioin

Money deducted from hdfc bank account as shown above but didn't receive message to specified number for order confirmation and no details received in my jio account as well.

Contacted customer care of reliance jio but they are not able to resolve issue and suggested to solve issue on my own by contacting source of payment. How can there be problem with source of payment when i can see deduction from my account.

I have booked Jio Phone on 25th of this month, amount has been deducted from my account but I haven't got any confirmation message or Jio Phone voucher. Also I couldn't even able to contact the customer care of Jio. I have transaction id, attached with this message.

Dear sir,
I wanted to draw your attention towards the palacode, dharmapuri - dt,
Tamil nadu (636808).
In this area your network is not available where as other networks like vodafone and idea have strong connectivity.
In this situation we are forced to go with other networks as we can not use our jio sim cards which we have but due to unavailability of network it's useless.
Kindly do the needful so that we can be able to use your network.

Apply new jio phone my numer is:[protected]
i will tranfer amount to jio 500/- but it cannot display any message
Account Number [protected]
SBI AC
Name Mr. RASOOL DARIYA SHAIK

I m complaining abt speed issue and network issue since from october 2016, til today (28/08/2017) my issue not getting resolved,
And they jio team is giving reason dat "trai delaying in giving permission" so wen u will solve it!??? I m really fed off

Pls resolve my issue 🙏

My jio number : [protected], [protected]
My alternate number : [protected]
Jio speed : 0.02 mbps download & 0.01 mbps upload
Jio signal : 2 points
Area : mahantesh nagar,
Landmark : near love dale central school, beside ganesh temple
Pincode : 590016
City : belagavi
Statement : karnataka

Pls take action on jio team and improve network in my area

I am using jio sim from december 2016... Now i have problem with the data usage wrongly show after dhan dhana than i recharge 509 rs (2gb 2 month plan)... Every day if i use 1gb it will show your data balance is over... But jio message send me through you have used 50% only. I am confused because i am not used over 1gb... Any cheating in reliance group of companies? How it will be gone? You must reply with this???

Dear sir,
I wanted to draw your attention towards the subrotopark new delhi area (110010).
In this area your network is not available where as other networks like vodafone and idea have strong connectivity.
In this situation we are forced to go with other networks as we can not use our jio sim cards which we have but due to unavailability of network it's useless.
Kindly do the needful so that we can be able to use your network.
Once approximately one month before i had complained for the same to your customer care executive to fix the issue,
He had assured to solve it soon but it couldn't be fixed till now.
Thanks with regards
Mukesh kumar.

Hello sir,
I am trying to book a jio phone for myself on the phone no. [protected] but the transaction i made through the net banking
Rs. 500/ was failed after some time the money was deducted from bank account and no confirmation msg from your company please help me out settling my money problem.
Thanks

Satish chandra rahtole

Bank transaction id tra. No. Cr. Billdesk /lpnb[protected]/[protected]/jio dated 24/08/2017