Reliance Jio Infocomm Complaints & Reviews

I relocated from noida to Pune and cancelled the connection. When I went to return the device on 6th June to Reliance store, they didn’t receive the device. After that followed up with customer care many times and they are asking to wait for 24-48 hours but no body turning up for pickup. I want my security depoist refund on immediate basis.

Customer care team is a crazy they don't reopen existing ticket and keep logging a new ticket.

On date 24.6.2022 i done a recharge through Google pay for Rs 239 plan...the transaction was successful and the price was deducted..but till today ie. Dt. 25.6.2022 it still don't get confirmation.
How can i get refund??

On 30th november 2021, i tried to buy few recharge vouchers for my jio number: [protected]. i paid 7772rs from my sbi credit card. the recharge was unsuccessful/failed, so on myjio app it showed that the money will be refunded within 8-10 days. i waited 30 days but nothing happened. then i called jio customer care and they told that the problem is from sbi card end. i continuously contacted sbi card and on 22nd march, i got an email from sbi card stating that the amount of 7772rs was already paid to merchant(jio) on 1st Dec 2021. so Sbicard cannot give refund to me.

Hi Team,

I am using Jio Fiber for last few months. During the connection set up time(installation time) I clearly told the sales parson that I am looking for prepaid connection plan. As per my requirement he suggested me 3 months advance rental plan and also informed that for first 3 months the connection would in postpaid mode and after that it will automatically converted to prepaid.
Now after completing 3 months I could see the the connection type is still showing postpaid and every start of the month cycle I am getting bills from Jio. Which seems bit weird as postpaid means first use then pay.
When I contacted Jio Fiber customer care they told postpaid to prepaid cannot possible.
Next point, my billing cycle is 11th of every month. As per postpaid concept in India I should be getting the bill on 11 of every month for the previous month use. But instead of that they are changing me at the begging of the month. I changed my plan on 12 th June to 399 plan from 699 plan. But still they generated my bill as per my previous plan(699) and demanding me to pay the full amount. When I checked with the customer care regarding this discrepancy they asked me not to pay any amount and next month they will send me revise bill. But suddenly today (24th June) they disconnected my connection. Upon checking with customer care representative I was told to pay entire amount as per my previous tariff which is 699.
Why I would pay 699+18%gst when I already paid the 399+18%gst during the plan change

I need to reactivate my sim which is currently deactivated.

I have asked jio for a fiber connection and I am waiting from 4 days but they have not installed it so i have cancelled my order.My order number is NO0000LY77QS please refund my money as soon as possible. Because of your executive fault I will not suffer i want my money back in my original payment mode My registered number is [protected].

This ppl are not giving connection as they don't have any tower there. They have asked to pay Rs2824 for a post-paid connection. We have paid. Now they are asking for an address change. How can we change the address for jio broadband. Such a nonprofessional ppl is there. Now they have changed our connection ost paid to pre-paid. I want my money back. I don't want jio connection.

I recharged my jio for ₹555 before my plan even ended, i can use data but i can't make any calls. They tell me that I need to recharge for that but I already have. Please help....

I I had opted for a trial connection of jio fibre on 26/04/2022 and paid a deposit of Rs.1500/- for Jio fibre no.[protected] on 25/05/2022 i called your person to make the trail connection permanent, i was made to understand that the trial and permanent connections are different that the deposit amount for trail connection will be refunded and i made a payment of Rs.1970.82 for making it permanent, later i was surprised that i paid for a totally new connection. I on the same day called your customer care and asked for this connection to be disconnected (SR00001B6SSK) and to restore the old connection. This was done. As the process was done i called and asked about the refund status i was told they will make a refund of 1500/- which is deposit and installation charges, The recharge amount of Rs.470.82 cannot be refunded.

I request you to refund the total amount of Rs.1970.82 as it is not my fault for being misguided by your person and I have not used the same to verify it in your system.

I would like you to be informed that I would appreciate a FULL refund.

My cancellation request is open for ten days and then randomly they close my cancellation request without any action and without my approval. This has happened three times now.

1) I purchased Jio phone around 3.5 years back . As Jio phone is launched, company states that after using 3 years, consumers can return jio phone back to company and take 1500/-₹ deposit back.
2) after using 3.5 years I wants to return Jio phone back and take my deposit back.
3) As jio states, phones can return to any jio store. I approached 2 of the jio store and jio service center in "Latur (Maharashtra)" for returning. But all of them are rejected to take back phone. Even they are saying that, " company doesn't have any return policy".
4) Even I contacted jio customer care but no response. Also wrote 2 of complaint emails to company but again no response.

I am living in 19 a cantopher lane Kolkata 700014 .
At our location internet service is not working at our location .

I have wrongly recharged to Jio no Maharashtra & Goa circle to mobile no - [protected] through Gpay, transaction ID being[protected] on 17.06.2022 at 5.46 pm. Could you please reverse the same. My Gpay id through which i paid amount is [protected]@okicici

On 2nd June 2022 i booked an Order of jio fiber with order id NO0000LRX11J. The sales person sended me a link for online payment. I used paytm upi app to transact, amount got deducted from my bank account and transaction was successful from paytm Side. But i got message from jio that the transaction was unsuccessful and the sales person confirmed that he has not received the payment, so he sended me a link again and i transacted the same way this time he received the payment. Both the transactions were of same amount 4240.92 . The reason behind writing this complain is that i talked with jio customer care they told if any double debit has happened then money will be refunded within 10 days but till today i have not recieved my fund back. Now when i am calling them they are saying that they have not received the amount whereas my bank is saying that the payment was successful. I will be attaching the proofs in this complaint.

Since my renewal of 1yr data plan which is 2.5GB/day getting exhausted before appropriate usage. Earlier in same duration 2GB/day data plan was to suffice. Now I suspect their is definitely data fraud from jio network. Same issues are facing from many jio customers. We cannot provide with proof/evidence in this regard and becoming victims.

A jio service guy came to my flat and told me my jio connection is about to expire. He said not to go for prepaid monthly payment but there is good offer if I register a new connection. It's been 2 months since I purchased the new connection. My old connection was replaced but I only used 5 months out of 6 and paid 2800. I am supposed to get refund of 1 month as well as refund for the jio router security deposit. But still I have not received any refund. The service guy tricked me to taking a new connection and prematurely ending my old connection.

I have called multiple times to customer care but they lie every time that a senior manager will call back. Jio service is despicable.

I had raised a new Jio fiber connection on 13th June and they had committed to install the connection within 24 hours. I even received a message stating the installation will complete by 14th June but no response. i have been calling the executive several times but they are giving excuses for the delay. They have stopped picking my calls and my work is getting impacted without broadband.

Date Raised - 13th June
Amount paid - 2500 INR
Order Number - NO0000LW7SSA

I GICHIK KAMIN form naharlagun, Arunachal Pradesh. I am using jio sim card from some years but after march 2022 Iam facing network issues and internet connectivity problem. I complain jio customer care many time but till date my problem not solve. I cannot surf internet normal site and having call drop issue plz solve my problem as early as possible.

Jio team does not take my set top box and router after termination. I requested them multiple time but they keep postponing the appointment. I am not sure why they are this much reluctant to collect their devices. As a security deposit I paid 2500 at the time of installation they said they will return it once they get their devices. If they do not come to collect it I will never get my money. Looks like they do not need their devices anymore and I lost my money. Please do not go for Jio broad band they are just cheaters.
it has been almost a month since I raised my first request. I am just waiting for them just like expecting rain in desert :(

Note: Please see attached images for more information.

Respected Sir/Madam,
We wish to inform you that one of the company is installing their tower very nearly to our home. These service providers and owner of that building is installing tower without doing any notice to the surrounding people. We all our neighbours want to shift that tower into other location like, vacant space or in a less crowded area, because tower radiation directly affects to surroundings people. And this is very close to residential area and also they are establishing tower illegally by neglecting all rules and regulation of telecom industry. This tower are installing without taking consent from our surrounding peoples.
You know the electromagnetic radiation these emit is very dangerous rays, this carries various diseases sleep disorders, fatigue, headache, memory loss, depression, hearing problems, joint pains, skin diseases, and even cardiovascular problems.etc. Excessive exposure to ionizing radiation can damage our cells and DNA, potentially causing burns, sickness or cancer. National Cancer Institute points out that “Radio frequency energy, unlike ionizing radiation, does not cause DNA damage that can lead to cancer. Mobile phones emit radiation too but they are smaller in intensity while mobile towers generate higher intensity of radiation 24 hours.