Reliance Jio Infocomm Complaints & Reviews

I have by mistakenly have recharged on [protected] which is not my no now i want to refund the amount on my no that is[protected] but jio service is not answering me. I have also visited to the service center of jio they have also not replied to my complaint even they have rejected my complaint saying it's completely my fault. I request to refund my recharge now.

Sir/madam,
I prem singh patwal, jio digital sim no. [protected], paid a sum of rs. 399/- for recharge of my sim on 05th aug 2017. Twice i have visited the retailer at vasco. The retailer says he has lodged a complaint and when the refund is received will pay back.

On his advise today 19 aug 2017, i have recharged my sim [protected] vide reference no. Br00006cnrg - transaction id jctr[protected]. The recharge was successful but still i receive messages and calls that my sim is not recharged.

Kindly look into it and reply - my mobile : [protected]

Thanking you,

Prem singh patwal

Dear sir/mam,

I visited reliance jio digital on 29th jul '17 and applied for a new prepaid sim. Got the new number [protected]. But, the application got rejected and got a message saying my refund (Rs. 498) is processed and i can get the amount back from the shop i got the sim. But they said that it will take 2 to 3 weeks for them to return the refund amount to me.

The shop is:
Reliance digital xpress mini
54, kaggadasapura main road
Kaggadasapura
Bengaluru 560093

It's been 20 days, when i called, they are not picking my call.

How can i get my refund amount back please?

Thanks,
Mani raju
[protected].

Dear sir,
My cousin done wrong recharge on [protected]. He have done recharge of 399rs via jio store on 16 aug 2017. Jio paymentref[protected]. My number is [protected]. Please reverse this recharge to the correct number. I already call costumer care 10 times some says they will reg complaint and will call u and some said it's not possible. But other company do that

Dear sir,
I have done wrong recharge on [protected]. I have done recharge of 399 rs via phonepe. And it showing payment is sucess. I have done recharge on 18th august 2017. Jio money transaction id is nx[protected].
My number is [protected]. Please reverse this recharge to the correct number.
Hope you will treat as urgent.

Raj kumar verma

Respected,
How can a corporate can mis-sel it's product, jio prime membership was taken by the customer by paying a stipulated amount fixed by the jio service provider, and the customer was assured of free call, internet usage up till 31st march 2018, now it's withdrawn. Lot of companies have been levied hefty penalties for mis-selling as this is a fraudulent practice to grab the business. Requested to look into this matter immediately, thanks

I have made a recharge of 399 to my jio no. [protected] on august 18, 2017 but somehow it get recharge to [protected] to whom i don't know. His number is coming switch off and unrechable. I contact third party operator but unfortunately they told me contact service provider. My transaction i'd of mobikwik rj[protected]. I want a reverse refund of 399 to my jio number. Please resolve this matter out as early as possible.
Thank you

On the advice of the company's executive i have done 2 recharge of rupees 399.
Companies executive as informed me that on second recharge i will get the validity of 84 days, on her advice i have done the recharge of rupees 399 and the validity i have received is 28 days.
She has provided me wrong information.

Company has also the call recording of it and they have listened it they only apologizing for it and saying sorry not giving me recharge benefits for 84 days.
As committed by their agent.

My mobile number is [protected].
Expected recharge benefits for 84 days

With regards
Shivang goyal

Dear sir,

I have done wrong recharge on [protected] on 16/08/17 at around 2:30 am. I have done the recharge of rs.399 via amazon pay balance and it is showing payment is successful.

I have done recharge on 16/08/2017 at around 2:30 am. I have attached the image of a successful transaction and also attached the order details.
Order no.- order #[protected]

My number is [protected].
Please reverse this recharge to the correct number.
Please look into the matter and kindly do the needful.

Dear sir,
I am dhananjay mishra. Iam using jio 4g sim in modem with laptop so iam very sad to your service.in my home ground floor not coming any signal and second floor coming very slow signal. I many times try to call jio costumers serwises but untill not solve. Please solve my regards my number is [protected]
Vill-sisai uttar tola, post sisai bhore dist-gopalganj, bihar.

Dear sir,

I have done wrong recharge on [protected]. I have done the recharge of rs.399 via amazon pay balance and it is showing payment is successful.

I have done recharge on 16/08/2017.
Order no.- order #[protected]

My number is [protected].
Please reverse this recharge to the correct number

Dear sir,
I have done wrong recharge on [protected]. I have done recharge of 399 rs via paytm application. And it showing payment is sucess. I have done recharge on 17 august 2017. Paytm transaction id is [protected]. My number is [protected]. Please reverse this recharge to the correct number as soon as possible.

Wiithreferance to the above i have already paid rs.399 for my jio 3no as follows through my sbi credit card but jio service[ outward calls barred, internet speed reduced]

.[protected]-rs.399 on07/0/2017 ref no. Br0000alfkwk
.[protected]rs.399 on 07/08/17 ref no. Br0000algdzf

.[protected] rs399 on10/08/17 refno. Br0000aul9y4

Rajendran. P
18/08/17

I have 2 jio card. There is no network at harij (Patan). And another problem is regarding poor connectivity at chanasma (Patan). My account number is[protected]. This type of problem create daily. If i want to use jio net i must have to came out of house. I am living at chanasma and my job is at harij. My phone model is mi readme note-3 which is support 4gvolte. And second phone is lenovo 3g volte supported.

Please do the needful immediately.

I have your number[protected] i am already getting prime membership 99 and plus recharge 303 and i'm getting voice calling and 1 gb data till 17 of august 2017 after the due date i am doing the recharge 399 dated 16 august 2017 my recharge it is successful and getting message in my registered email address and confirmation sms in my mobile number but after the recharge i am not making any type of call incoming and outgoing and my jio number please resolve my problem and continue my service regarding[protected]

Mob. [protected] i recharge[protected] u give 5gb voucher i call jio care voucher validity she told me u r voucher validity is last recharge validity is voucher validity after i ridim and thay give me 5 gb data but 17-08-17 i chack data was gone i call jio care thay told me ur voucher 16-08-17 expire but plan validity 9-11-17give data back.

Yestrday morng, i made a recharge of rs.399 for my jio no, on my jio app. I was logged in 2 app wid my wifi dongle no. & i wanted to recharge my phone no. So l clicked on 'recharge for anothr no.' entered my mobile no. & did d recharge. Bt dey rechargd my wifi no. & on complaining they r not transfering it or giving any oth. Help bt its their fault

I am submitting a complaint that jio infocomm did not provides refund / transfer.

Dear mr. Krishnamurthy,

We are sorry about the inconvenience.

I regret to inform you that we do not have the provision to refund or transfer the recharge once done and credited to a jio number.

Please feel free to write to us at [protected]@jio.com or visit www.jio.com

Thank you,

Rahul verma

Team jio

— original message —
From: [protected]@gmail.com
Date: 08/16/2017 08:34 pm
To: [protected]@jio.com
Subject: re: transaction id is br0000b4ui21 phone number correction [#9022641]

Recharge was done to a
Jio number [protected] wrong number (It was not typed by me it was displayed as default i didnot noticed while recharging)

My actual number [protected]. (Correct number)

Transaction id : br0000b4ui21
Recharge amount : rs. 399
Date : 13/08/2017
Recharge through : jio.com
Payment mode: credit card
Bank : sbi

Thank you

On wed, aug 16, 2017 at 7:18 pm, jio care wrote:
Dear customer,

Thank you for contacting jio.

We understand that you are unable to view the recharge on myjio app.

If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires.in this case, the queued recharge can be checked on your account statement under ‘upcoming plan’ section. Account statement can be downloaded from myjio app.

If the recharge is not visible under myjio home screen as well as in the account statement, we request you to check your bank account / ewallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/ewallet for checking the refund status.in case the money isn’t refunded, please reply to this email with the following details:

Payment transaction /reference id (Usually starts with ‘br’):
Recharge amount:
Date & time of recharge:
Recharge done through (Jio.com, myjio, jiomoney, etc.):
Payment mode (Example: jiomoney/credit card/debit card/ net banking):
Name of the bank (Example; hdfc, sbi):
If you need further help/support, you can call us on 199 from your jio number or[protected] from any other number (Toll free) or write to [protected]@jio.com

Thank you,

Team jio

Contents of what i had mail them-
I receive information from your call centre that phonepay is giving 75 cashback. So i recharge from it than i receive information that recharge has failed for mobile no. [protected] (Anil surana) from phone pay.

I recharge on 16.08.2017

I tried to contact your call centre but it but all in vain so i again recharge the no. [protected]. Now i contacted your call centre after waiting for 10 minutes they told that you have done double recharge and for second recharge and you will get only one month instead of 3 months.

I told to refund my money they told no procedure of it. And for second recharges there will be no offers also and no benefit will be available.

Why i would do double recharge and pay for one month instead for 3 month. I tried to lodge complaint but there is no procedure.

Please refund my money otherwise i will take appropriate action.

Attach screenshot of phonepay

My amount is meagure but how many amount they have not refunded of many

My name is mahesh chand upadhyay, and i am customer of reliance jio 4g, i have recharged jio rs.399. Plan in my pnb a/c date 23.07.17.
But i have debeited in rs.1197.in my pnb account.
Pls. Send my remaining amount in my a/c.
I have sent both screen short. What i debited form my pnb a/c
And which massage i got form jio.
I have also sent a invoice of my recharge thiat is got form
My jio app. I didn't get my money in my bank a/c and i am
Continusly doing follow up from 23-july to till now
They didn't give me a positive responce.