Reliance Jio Infocomm Complaints & Reviews

Jio has a messed up system. Even after 399 recharge 149 plan got auto reactivated. I don't understand how is that possible. I paid 399 but instead of activating that service they degraded the service to 149. Now after that they are not accepting that there is an issue and neither they are supporting customers with immediate fix or solution. Their solution is they will take 48 hours to deactivate 149 plan and by that time i have to spend additional money to buy booster plan. If i had to spend that much money why would i go for jio then.
Jio should either arrange for data for free since they messed up at their end and if they cannot afford that then their system should such that they are able to deactivate 149 plan immediately active the already paid plan 399 immediately over call. If over call is not possible then they should not take more than 2 hours. No other provider takes so long as 48 hours. It is still understandable that problems may happen, but consumer should not be suffering due to that. I faced issues with plans with other provider also but those got fixed immediately over call.in today's time every second is valuable and and jio is talking about 48 hrs, till then i have to manage without data or waste money. Think about users like students, low income groups how they afford this. Really disappointed.

Hello,
I am working in magarpatta, pune-411013

In magarpatta city we are unable to use internet in day time. It shows full network but internet is not working. We are facing this problem since 2/3 months. We thought it will sort out in few days, but it is not yet solved. Kindly look into this.

Otherwise we have to use different operator.

Thanks.

Sir,

My pan# afupd4317e is de-activated by the authority without citing any reason/prior intimation. I have been using the captioned pan# afupd4317e for past several years for the purpose of filing my it returns.
Surprisingly, i got to know that i have been issued with one more pan# aglpd1367j, which i have neither applied nor received the card.
As such, i request you to please activate my pan# afupd4317e & de-activate the pan# aglpd1367j.

Regards,
Pradipta de sarkar

I never applied for jio sim still got below msg today. Having plz cancel the same. I won't be responsible for this connection.

Dear customer,
Thank you for choosing jio. Your order number for new jio connection is no00003015v0.
To track the status of your order through myjio app, go to menu and select 'track order'.
If you are a mobile user, insert your jio sim in sim slot 1 of your dual sim handset, ensure that the network mode is 4g/lte and data preference is set to sim 1.
To know 'how to set up jio network' on mobile, click https://www.youtube.com/watch?v=U3HCntJ5N74

Thank you,
Team jio

I am job seekers. I want job then i have received call from reliance jio recruitment. Then i asked this is consultancy or direct company hiring so she is say it is direct company hiring. After that, next i am going for interview process when i am going to interview then hr said pay 500 rs. For selection process.
So, i want to asked you if i have money then why am i trying for job. Some days before i have no ideas so i paid 1500 rs for job in reliance jio.
I requested you please stop this type of recruitment. Thankyou

Hi,
Please check from your end as i had purchased jio fi ([protected]) with 6 month free 1 gb daily plan. But i am facing signal problem.
Not able to use proper internet surfing and not able to download as speed is less than 10 kb. Kindly check or intall a tower as not satisfied with the services you are providing as per your commitments...

Sushant manhas
V. P. O tiara tehsil kangra himachal pradesh 176214
Thanks and regards
Sushant manhas
[protected]

This is to raise an network issue facing inside mindspace it park, airoli, navi mumbai.
There is no signal at all coming inside the building wherein i am using my jio number. This issue is been raised several times but still no action has been taken, i request you to kindly look into this matter on an urgent basis as important calls not able to get and internet issue is going on since long.

Hope i will get a response with this regards.

This is regarding my jio number [protected], [protected] and [protected].

Yesterday i did a recharge online of rs 509 for my number [protected] and other two numbers got automatically recharged. How??

I tried to raise this issue at customer care, the calls have been recorded at that point in time which i want to share with you guys. The executive tried to play a very smart game by putting my call back to ivr as he failed to give me any solution.

All two numbers which are auto recharged has been blocked at the same time.

Please clarify and give my money back.

Regards,

I recharge my friend number of jio from jio money app. And they show me transaction failed then after i recharge again and recharge successful but after some times they cut money twice. I complaint about it on them care number and everytime they give me different answer. Now i am tired of them and i m complain about them. How i can give my money back???

I got this reply from company when i send the request.
I have done wrong rechrgeof my gio fi wrong number : [protected] of rupess 399 kindly reverse this paymnt on right number [protected] kindly find the attachment of transation history and id number paymnet done through paytm

This requst but aother telicom campny do this postivly.
Dear preet,

I understand the inconvenience caused regarding recharge done on wrong number.

I regret to inform you that once a recharge is successful it cannot be transferred or refunded back.

Please feel free to write to us at [protected]@jio.com or visit www.jio.com

I received a message from jio that my number [protected] is being misused to make abnormally high number of outgoing calls. And this is a violation under terms and conditions. Why i got this message!!!
And what does it mean??
And also written please taken immediate action otherwise my jio service will be discontinued.
Therefore, i want to know what actually this message is??? And what action i should take??? Please suggest
Thank you

Hi

I have recharged of 399 rs on 20th july @ 7:37 through the message link. But i check that my number is not recharged. My number is [protected]. Jio reference number: br00008gn6ih through jio message link. Amount has been deducted and the and it showing payment is success. I called up customer care and very disappointed as they confirmed that this recharge was done for the number [protected]. How could this happen when the link is sent by jio to recharge. I am surprised that there are already similar complaints.

Can you please do the needful.

Dear sir,

As i have done recharge of rs 149 on my jio no [protected]. And that data get exhaust bt my plan still have validity upto 15 august. I have 2 another plans in my account but still not able to use internet because of that 149 plan validity. I make request to cancel that 149 plan but your customer care is unable to do that.
So i request you to cancel my rs.149 plan so that i can get benefit of my other plans. Please solve my problem as soon as possible.

I did recharge in my no. [protected] of rs 301 booster on dted 20th july. I recieved message of successful but i didnt get 10 gb data. When i call costumer care they just delay my complaint im fed up with the service of jio. Please resolve my problem. I said them to check my usage in my jio app if you are not satisfied then they say we know sir but the resolution of your complaint will come in 48 hours. I tried continusely telling them to resolvre my problem from 20 july upto date but they really do not care about my problem. Please solve my problem its a humble request

I wanted to port my postpaid mobile number from airtel to jio. By default this number should have ported to jio as postpaid. However, this was ported as prepaid. On enquiring about this error i was told to submit cancelled cheque as per the requirement for auto pay option. I wanted to know why this requirement is compulsory and need to be fulfilled. We are free to opt for any payment mode we want to.

Dear sir,
I have recharged my jio mobile no. [protected] by rs.99 for prime membership, after that on 31.03.2017 at 21.13 recharged by rs. 149 for 28 days plan. Again i have recharged by rs. 309 on 13.04.2017 at 19.53.
My service (Data speed slow down and out going calls bard) stopped on 20.07.2017 at 06.45.
My problem is that rs.149 plan not activated.
Customer care officer refused to raise my complaint i asked for their senior officer (Asst. Manager) then he raised complaint. And no. Is sr00000b7dnc and said that problem will be resolved by 22.07.2017 at 10.00 pm.
But till today (25.07.2017, 19.00) problem not solved.
Instead of that daily 4 nos. Messages coming for again recharge and 2 no. Messages for apologises.
Customer care officer replies only that my technical team checking and would be solve.

So please arrange to resolve my problem as soon as possible.

Hello,

I recharged jio account before 2 days, yet the recharge had not come today.
I recharged with jiomoney but the balance cut and i did not get anything. Reference id is [protected]. The number is [protected].
I contacted even jiomoney and nothing happened. Please help me i have recharged with₹ 309

Most humbly and respectfully i beg you to get back my money.

I will be happy to see
Priya

Hello,

I have recharged a wrong number [protected] instead of the right number [protected] via paytm, reference number is [protected].

I have recharged the ₹399 pack. Kindly cancel the aforesaid recharge so that i could recharge once again the right number.
Alternatively, if you could just transfer the benefits of recharge to my number as well, i will be highly obliged.

Thanking you in anticipation,...

I have made renewal payment of rs 399/- for my jio number [protected] through my debit card and subsiquently confirmed immideate after for the same. Later my bank notified that jio has collected rs 798/- on that transaction. Please return the excess money collected as early as possible to my bank otherwise i shall have to take it up with consumer protection forum.

Your transaction id. Br00009fzf5z and number ju[protected]

Acutally I had recharge my jio through paytm app and my money has been deducted already on 20th july but I didn't receive any recharge and jio cutomer care is not picking my phone not even a single tyme. I am continuously calling to your jio customer care since 20th july and jio care not responding me from the beginning . so please kindly resolve my issue regarding this as soon as possible.