Reliance Jio Infocomm Complaints & Reviews

I disconnected my jio postpaid no [protected] in 2018.
But my security and bal amount not refund.
Many time i visited jio store they replying me refund will come in ur account soon. I logged a complain jio nothing reply on this issue .
Plz refund my amount as soon as possible.
My recently work contect no is [protected].(Palwinder Singh)
I attached my last paid Bill's copy to u . Plz see attached file...

Plz resolve my issue soon...

Opted for the new jio fiber connection and payment of 1500/- is done same day in advance. The jiofiber people come to my house and
Committed me to provide connection in 1 day. Still i haven't got the connection after passing almost 20 days.

Daily i need to call the jio fiber operation team 2-3 times in a day and i am getting new commitments and next dates.

Please let me know how i can get refund my amount, i am not interested in their service

Dear concerned

I have subscribed jio fiber in the month of July 2020.

At the time of installation itself I spoke to the technical team Mr. Parmedra Yadav and Area Sales Incharge Mr. Rahul that approximately 200 meters of fibre line is hanging in air without any support outside my premises and then it is tied at my rooftop hence it will create problem everyday.

But I was assured that the same will be made underground in a week's time

Till date there is no progress on the same. Hence everyday the fibre cable is broken and am not able to use internet connection

You can check how many complaints are being made in this regard

Everytime jio technical team member comes and make a joint.

It works only for short time and I am stucked again with same issue

Hence requesting you to help me and get the problem resolved permanently as soon as possible by making the cable underground

With Kind Regards

Anmol Gupta
Mobile [protected]
Jio ID[protected]

I purchased ₹51 from jio and recieved the confirmation with transaction id. But the data wasn't added to my account. So I contacted jio customer service
They told me that, they are raising the ticket and in the meantime, if I need more data, I can purchase another booster. As per the suggestion of customer service representative, I paid for ₹51 and purchased another data booster. Still no data was added to my account. I called them again and they will raise another. So I did 2 recharge for ₹51, I should get 12GB of data but no data was added. Money was deducted from my account and I received the transaction IDs for both recharge. I contacted customer twice and they raise 2 tickets and asked me wait for 2 days. After 2 days I received message from jio that "the transaction was failed at payment gateway."
I called customer service and they asked me to file a dispute with bank.
Worst customer service ever. They don't return my money they don't add the data.

I have attached all the screenshots.

Also, whenever I contact the customer support they ask me wait, they put on hold and then they disconnect the call from their end... Always

Over 2 week on discontinue my connection but there is no engineer visit for pickup router please help me

Hello,

I had registered for a jio gigafibre connection and had paid the full amount.
The technician came and installed the router, but service did not start. He said it will start after 2 hours. Its been a week now and the service has yet not started. I have complained to jio care on twitter, but that did not help.
I called them to send a technician, but no one came.
My jio care says that my connection has been activated from their end, but its not working for me. The router still has red blinking led indicating network issue.

Please help me in getting a resolution from jio and if not, i just want my full amount to be refunded.

I would like to draw your attention to our area bheleuguri ratanpur mariani aamtol po: 785635 district: jorhat
Jio network is extremely poor in our area it's even difficult to make a call. I have been complaining since 1 or 2 years still this problem is not solved.in this pandemic time when everything is happening online even online studying of students it's difficult with a extremely poor internet. I request you please provide a tower near our area as soon as possible we are facing problem

I was promised 4G speed before buying Jio . But in my native village, the internet fails to connect most of the times and when it does, the internet speeds are worse than 3G internet speed. They charge same amount of money in both rural and urban areas but the service is worse in rural part of the country. This is loot and exploitation of the innocent people living in rural areas and must be stopped. Network providers must ensure good service everywhere in the country.

Hello sir/ma'am,

I am a jio user from last few years and currently facing those issues:

1. Very bad network coverage in my area.
2. Call drop issue almost with every call.
3. Slow internet speed.

Things i have done before coming to consumer forum:

1. I have complained multiple times to jio customer care and also mailed my issue.
2. I am complaining the issue from last one year.
3. Customer care never share the service request with me. I think they even not registered my complains.
4. My issue is still not resolved and i am unable to port my number because i have done one year recharge in advance.
5. This problem is with every jio number in my area.

Please look into my issue. Thank you

On Sept 9, 2020, a new Jio fiber connection was requested at my residence in Nanganallur, Chennai. The request was accepted and an Order Number NO0000F2KPGX was generated..

After checking the feasibility of connection at my residence, I was asked to pay Rs. 1500 on September 12, 2020. But during the actual installation, I was informed that it is not possible to provide the connection due to non-availability of signal.

I was informed that the refund of the deposit Rs.1500 will be credited to my account from which it was paid.

As of today I have not received any information about the refund or an email regarding the non-feasibility in spite of several reminders by email and telephonic enquiries. Today I received an email from Jio Fiber stating that my order is still pending and a request for cancellation is required from me.

I have been facing slow speed issues since last month and customer service or even the area manager is not bothered to get the device checked so i can get proper speeds as to what i am paying for. I am paying for a 100mbps connection and you can see in the screenshot clearly the speeds that i am getting. The registered mobile number for connection is [protected]

Mere location me jio mobile ka 20kb se 80kb k beech internet speed hai.
Jabki mene 4g richard karvaya hai.
Thik karen..

I have applied for a jio fibre and jio fixed voice connection on 16th september 2020 at mulund, mumbai. Order number: no0000f42qj7

The registration was done by their service person and payment was done immediately for the jio fibre gold plan. I was informed that the engineer would come and complete the setup withing maximum 48 hours.

This has not happened. The service person directs me to contact the call center number to check the status and most of the times does not respond to my calls. The call center person tells me that the profile has not yet been created in the system and that the service person needs to add some details in the system. Both the call center person and service person have been redirecting me to each other and not providing a solution. I have expressed my concern that i needed the internet connection urgently to work from home.

Desired resolution: need the installation and internet set up to be completed.

Concerned mobile numbers :
[protected]
[protected]
[protected]
[ can list 50 - 100 more numbers. ]

Issues : network bars shows full. But as soon as any call is made or start using the internet, network drop to only 1 bar or no service (Many times).

Location : [ area is literally in middle of the city. ] shivam park street no. 4, behind nagrik sahkari bank. Near raiya chowkdi, 150 feet ring road, rajkot - 360005. [ link : https://goo.gl/maps/qja3LToPDSB31QQB6 ]

Current situation : internet speed is like opening google.com takes 5 to 10 minutes. (Average). Sending simple & short whatsapp messages may take 10 to 30 minutes.

Issue since :
Past 1 year.
With last july-sept (2019) youtube video @ quality of 240p was not playing continuously.
Oct-dec (2019), internet started being even slower day by day.
Jan-apr (2020), call drops started.
May-june (2020), "no service" very frequently for 30 seconds to 2 minutes.
July-aug (2020), "no service" very frequently for 5 minutes to 2.5 hours.

Already tried following solutions (Multiple times) (Suggested by jio care) :
1). Sim card in volte compatible handset on sim slot 1.
2). Apn setting correct, device rebooted multiple times.
3). Tried multiple handsets to verify if it's a handset issue. (No issue with handset. Problem persists on all devices).
4). Contacted jio care chat - not much help. Refusal to create service requests on multiple occasions.
5). Jio care : same pre-typed response that we're trying to provide better services to all the users. [ no action. ]

Note :
Issue reduces post 11:45 pm to 5:30 am. During which use case is not much.
Also pointless to pay for these long durations of equivalent to quarters & years.
For such a poor service & arrogant replies. And to mention denials of service request creation.

Even appellate authority are taking no action.

My jio internet connection is not working from few days. Whenever i call they says its temporarily problem we are working on it. After 2 calls my call is not connected to customer care they are not picking it up. Help please 🙏

While recharging for a number, jio.com website auto-populated my (non-jiophone) Jio Sim number present in the smartphone, and I ended up recharging Rs. 75 jiophone recharge for my non-jiophone Jio Sim.
Transaction ID: BR0004DJA1BX.
When I raised a complaint to jio.com, they mentioned that recharge cannot be reversed, neither can it be added to my current balance. jio.com is fraud. Why are they cheating customers like this ? Why should jio.com website auto-populate Jio Sim number present inside the smartphone ? This is completely not acceptable. This is fraud. Please lodge a complaint against Reliance Jio for such malpractices.

I am k. R. Krishnan. I applied for new reliance jio broadband connection.
399/- per month plan. I paid 1500/- refundble deposit.
It is 10 days i applied and the sales person or engineer have not bothered to call back and inform when i will get the connection.
Order no: no0000f1iqht.
My mobile:[protected]
The concerned engineer names and ph no:
Sales jeyachandran: [protected]
[protected]

Area besant nagar chennai 600090

After a repeated complain jio fiber still not able to get time to fix my internet.

I had recharged my jio number [protected] for the 555 rs plan payment done by amazon upi on 17th of september 2020. I did not receive any sms from jio confirming the recharge and myjio app is not showing any recahrge done in history. The amazon upi transaction id for the payment of rs.555 is available. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

Regards
Kapil verma

Network issue & immediately connection disconnected
No office work