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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025

Complaints 6621

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Reliance Jio Infocomm reviews & complaints page 96

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Address: Jaipur, Rajasthan

Hi
I want to complaint against jio that on nov 26, 2019 at 1:46 pm, i initiated recharge of 444rs from my jio app and 50 rs was used from voucher and 394 rs was paid using amazon upi id. The money got deducted but jio denied having received money i have contacted npci and amazon pay and even my bank that the transaction was successful and the money was credited in jio's citibank account. The customer care is so pathetic of jio, they tell me to wait for 10 days. It's been 10 days and no refund came, neither the recharge came.

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S

Spsingh85

from Mumbai, Maharashtra

Dec 6, 2019

I recharged my number with amazon pay with the plan of 1776 . Recharge done successfully but i didn't receive any message and also it's not showing on my jio app but money deducted from my bank account

amount deducted but jio not honouring recharge of rs 394 - Comment #3601856 - Image #0

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Address: Krishna Bhavan Thettivila Kalliyoor P.O, Thiruvananthapuram, Kerala, 695042

Website: Jio

I had done mobile recharge on my jio no., on 6th december, 2019, at 22:10 worth ₹399. 2 times i had done the recharge via my jio app. The amount was deducted from my bank account, but the recharge did not reflect on my myjio account. On calling jiocare, i was told that i hadn't done any recharge, when in fact the amount got debited from my account.
Please resolve this matter as soon as possible.

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Dec 06, 2019

Updated by Akhil Krishna 777 The date was mistaken...its not 6th December 2019... It was on 5th December 2019

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Website: www.jio.com

Jio recharge done for 129 through google pay you. Succes pop up message came. But plan not activated. Again done jio recharge after two hours with amazon pay upi for an amount of 399 with a 50 rs voucher. Same issue.. Not reflecting the recharge. Now two times recharge amount debited and service not given from jio. And i am unable to make calls or use mobile data.in critical situation it felt like a hell for using jio.

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A

Abhijeet_309

Jul 16, 2021

Jio fibre recharge done for [protected] twice. Still not showing up in recharge history and plan not activated.
1st Ref no TB00000VLOAK
2nd Ref no TB00000VOFA4

jio recharge not reflecting - Comment #3861590 - Image #0

jio recharge not reflecting - Comment #3861590 - Image #1

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I had done mobile recharge on my jio no., on 5th december, 2019, at 23:42, worth ₹399. I had done the recharge via google pay upi. The amount was deducted from my bank account, but the recharge did not reflect on my myjio account. On calling jiocare, i was told that i hadn't done any recharge, when in fact the amount got debited from my account.
Please resolve this matter as soon as possible.
Ph no. : [protected]

Dec 9, 2019

Complaint marked as Resolved

Recharge was confirmed by Jio

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I had recharged my jio number for the 399rs plan
(With 50 rs voucher) on 5th of december 2019 by airtel payment bank and recharge was successful but i did not receive any sms from jio confirming the recharge but the myjio app is showed that the recharge was successful. Transaction i'd is[protected]

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Address: Alwar, Rajasthan, 301001

I recharged with inr 444 and select the payment option of google pay and paid through it and even money has been deducted from my account and showed paid but it is not showing up in my recharge plan and not even in my recharge history and transaction history.

I tried to contact on jio customer care but no one is giving any response there. I tried every method to get the information about my recharge whether it is online support or live chat and all other options which they are claiming for our service but all in vain.

Now i have no other option rather than coming to this forum.

Please help me for solving my problem.

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Address: Chanchal vihar, Kota, Rajasthan, 324005

I had recharged my jio number [protected] for the 444rs plan
(394 with 50 rs voucher) on 5th of december 2019 by google pay and recharge was successful but i did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The net banking transaction id for the payment of rs.394 (444 plan - 50 voucher) is[protected]. Please resolve immediately.

Repeating the details
Mobile no: [protected]
Date of recharge: 05 december 2019in the night
Mode of recharge: through myjio app and google pay
Amount of recharge: 394 rs (444 plan - 50 voucher)

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R

Ramu1020

from Mumbai, Maharashtra

Dec 6, 2019

My employee ID kcod171841
Employee name Ramesh Kumar sah
Nobody listen me in jio hr jio centre head salary issue not a solved even I have to many meeting no body response me pls sir release my salary ..April may

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I recharged my jio sim card by amazon pay upi. My money also deducted from my paytm payments bank account. I recharged for 409/- (50/- off as voucher). But i am not received any massage from jio and my plan also not shows in my jio app. The bank reference id is[protected]. I tried to contact jio many times. But i failed. Now what i do? Please help me.

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Today i have done recharge for 409rs through myjio app. I paid money through phonepe. It showed that money has been sent to [protected]@citibank account, but i didn't get the recharge. There is no new plan activated on my jio account in myjio app. I need the recharge. Kindly please help me out in resolving the issue asap. Find below screenshot of the payment. My number is [protected]

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I recharged yesterday with the amount of rs. 444 as per jio's new all-in-one plan. The payment gateway application i used for the recharging procedure showed my payment was successful. But when i enquired on my jio application, it shows that i don't have any active plan. And even when i frequently try to contact them on their toll free customer care number, it isn't being connected. I am unable to use my communication services now due this issue. I hope i'll get solutions regarding this issue.

Dec 6, 2019

Complaint marked as Resolved

Just within 5 minutes of complaining, I got my plan activated.

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Dec 06, 2019

Updated by avishekbiswas99 Within 2 mins of complaining, I got a confirmation sms from JIO, that they have got the request of recharge and it will activated soon. And it took several 2 mins to get the plan activated.

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Address: AJIT BHAWAN, STAFF QUATERS N.21, Jodhpur, Rajasthan, 342001

I have recharge my via my jio app and payment done by amazon pay via paytm payment bank. But recharge not done in jio app. Please help me to give my money back or done my recharge. Do something this how they earnings money and take the upi transaction a source of earning... Help

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Sir, i had recharged of 399+10 plan = 409.. And i had applied 50 rs coupon and paid 359 which is a successful transaction but recharged plan is not showing on my jio app. I had done recharge through my jio app via google pay.. I am posting the screenshort of transaction id of my recharge.

If not recharged... Refund my ammount.

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Today i have done recharge for 409rs through myjio app. I paid money through phonepe. It showed that money has been sent to [protected]@citibank account, but i didn't get the recharge. There is no new plan activated on my jio account. I need my recharge to be done. Kindly please help me out in resolving the issue asap. Find below screenshot of the payment.

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Recharge booster of jio number [protected] of rs.101 made through google upi - [protected]@oksbi on 5th december 2019 not showing in jio app. But account is already debited. Please return the money. Inspite of money being debited no information about the booster pack is showing in the jio app
Jio no.[protected]
Google upi [protected]@oksbi

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Address: Gandhinagar, Gujarat, 382007

P1912052232550255532811 transaction no.

Debit txn of rs. 1659.00 made in a/c xxxxxxxx1862 by upi/[protected]/to:[protected]@citibank/fr:[protected]. Clear balance in your a/c is rs. 1108.70

I have recharged for rs. 1709 and -50rs vouchar applied.
So total debited amount is 1659 dated 5 december 10:31 pm.

But in account it is not reflected.
Jio no. [protected]
My contact info. [protected] gujarat.

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I have done recharge of 1776 today but only invoice was successful later i didn’t receive any message niether the customer care services are taking calls nor the live chat the amount debited from my account but there is still no notification of success nor app show any history of rechages

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I have done 444 rs jio recharge plan from my jio app using google pay transaction and the amount has been deducted from my bank 394rs after redeeming the 50rs coupon but till now the plan not activated in my phone or my jio app what can i do
Plz refund my money back or activate the plan

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Address: Koritepadu,Gandhi statue, Guntur, Andhra Pradesh, 522007

I just have recharged my number [protected] with amount 444 with a data voucher of 50rs on 5th dec, 8:38 pm. Amount got deducted from my account but did not receive any message from jio regarding this.
The bank account is debited with the account. Please check the matter & update the plan.
Details are as follows.
Plan: ₹ 444
394 through google pay app
50 through jio voucher.
Date of recharge 5th dec 2019.

Dec 6, 2019

Complaint marked as Resolved

I got an sms as well as mail at 2:35 AM on 6th Dec 19 that my recharge request for respective amount is initiated and processed successfully. Upon cross verification in My Jio app updates data plans are visible. Issue is completely resolved. Thanks

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I've recharged [protected] instead of [protected]
From amazon pay balance with operator reference number [protected] in the evening i would like see if any refund is possible or atleast i would like to contact jio customer service executive directly over call. I requested amazon to correct the issue, they redirected the issue to jio but they are not at all helpful in anyway

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Address: LADO SARAI DELHI, New Delhi, Delhi, 110030

Jio has very bad network in lado sarai, south west delhi pincode-110030 even internet speed is very slow. We are paying 399 rs for calling and 4g data but not getting even 2g speed.
Why to pay such a huge amount to them and also every time they are increasing the plan cost. Please take some action against it so that these problem gets sortout as soon as possible.

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