Reliance Jio Infocomm — cell phone - sim card

Address:

Mashal Chawk, 396221

Respected sir,
I had bought a jio phone of rs.1499 [protected]. I received many calls in the night, later i took new sim card and submitted my adhar card cphotocopy but it did not get activated at daman branch, later my administrative assistant went to vapi office personally after a week it was not activated, then my clerk went to vapi office but it was not activated, then my assistant went to daman office, it was not activated. Later it got started fter amonth.
How to file a case of mental harrassmnt and negligence?
Ex director, bal bhavan, daman.