Reliance Jio Infocomm — complaining about customer service center in nagrota jammu,

I am from nagrota jammu, suddenly my jio phone hang and then i restart it after that my phone doesn't work. next day i visited the jio customer service center at nagrota at 10:30am( its opening time).The sevice boy replied me that he is downloading software for my jio phone, then i waited for two and half hour .After that I waited there for 1 pm and then he connect my jio phone and replied me that he is unable to update my jio software.So he provide me new jio handset then he clicked the pics of my jio phone and sent to its senior.aftrer some time he replied me that your jio handcset warranty is over.may be you opened the jio phone screw.Even i dont know abt the abc of phone and he blamed me and replied me to go to KC residency office, I send this compliant only because i waited there for 3 and half hours and in the customer service center there was no sitting arrangements for the customers.my whole day spolied, my time waisted who is responsible for that, please take a strict action against cumstomer service centers who trouble us physically and mentally