Reliance Jio Infocomm — Complaining about no internet connectivity for days

Address:	Chennai
Website:	www.jio.com/fiber

I have been using jio fiber for the last 1. 5 years. In recent times there has been lot o[censored]nannounced connectivity interruption from jio side which takes longer days to get resolved. I have raised multiple complaints in the past 2 months. And recently there has been no connectivity from 17th May 2024 to till date(21st May 2024). And when I contacted the customer care for refund, so that I can go for another service provider, they denied providing refund. They have not also taken any step to rectify the issue and extend the connectivity for the days affected. I could not work for the last 5 days as there has been no connectivity. I need justice and refund now.
My jio number: [protected]
My Jio Fiber ID: +91 [protected]