Reliance Jio Infocomm — complaint against recharge

Address: Hyderabad, Andhra Pradesh, 500018

Hi,

I have made a recharge of 100 inr by using my jio app.in the app itself its showing like topup and will get full talk time. So i did the topup recharge of 100 inr, later i didnt get any balance in my account. So i called to the customer care and asked them for refund they replied like it was not regular topup recharge its a special recharge that it can allow to make isd calling. But its not mentioned in the myjio app and there is no * symbol or t&c symbol. How can a customer know that its a special recharge as they displayed like full talk time recharge.
Please look into the issue.