Reliance Jio Infocomm — Complaints not resolved even in 48 hours, number not activated in 7 working days

khem99

from Chennai, Tamil Nadu

Address:

560047

Dear Team,

I have taken jio sim ([protected]) on 2nd April in Bangalore. My alternative number is [protected]. Since it was not activated on 9th april also, I have raised a complaints on 9th April at 1:00 PM, which they said will be resolved in 48 hours.
Today again I called jio customer care, to the surprise they have closed my complaint by mentioning my number is switched off and the jio sim is not activated till date.

Trying to escalate this matter to the highest level for the poor service of jio, so that the jio will be activated within shortest possible time.

Regards,
Khem Raj Pandey
[protected]
[protected]

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Reliance Jio Infocomm customer support has been notified about the posted complaint.

Apr 11, 2017

Updated by khem99 Please provide update on the complaint on immediate basis, else I dont have options other than going to TRIA

Apr 11, 2017

Updated by khem99 One person claiming himself as a Jio representive have called me from mobile number [protected] asking me my debit card details. As per him I need to do recharge again.
Please check with your team, and confirm if the same was fraud call or was actually from jio representative.

Regards, '
Khem

Apr 12, 2017

Updated by khem99 I have received fraud call from [protected] claiming himself a representative of Jio of consumer care.
I have raised a consumer complaint for non-activation of jio sim, then after I have received a call from above number. As per him, I need to do recharge again for activation of the sim and he was asking for my debit card details for the payment, however i didnt gave.

Regards,
Khem

Apr 13, 2017

Updated by khem99 Please provide update on this