Reliance Jio Infocomm — Conversion of Physical Sim to ESim while in International roaming

I have requested my Physical Sim to be converted to Esim while roaming in USA numerous times and resubmitted requested documents every time since January 30th. Every time I submit the documents, jio customer care teams comes out with a new excuse. Last time it was that my signature on the photograph is coming on my face and form has overwriting. Now it is the form is digitally filled and should be filled manually. Also the signature should be below neck. Signatures are below neck. Never had this kind of service ever in my life. My Sim is not converted and I can’t use my jio line as my new IPhone 14 only takes Esims.