Reliance Jio Infocomm — data pack gets consumed on its own

msinoffice

from Ahmedabad, Gujarat

Address:

181, Vibhusha Bungalows, Near Anuradha Aradhana Society, Off Kabir Enclave, Bopal Ghuma Road, Ahmedabad, Gujarat, 380058

I have been facing this issue since quite long. Three or 4 times a month, the data quota of 1.5 gb gets consumed without my using it. Many of the times the log shows that the data consumption time as 01:30 hrs in the night, when i am asleep and even the hot spot is turned off. When i try to raise this issue to jio customer care, all i get is standard answers - "some background app must have consumed the data". I have taken all the precautions - shut off auto update of apps, disabled the app running in background etc. But still the problem continues. The most frustating part is that the customer care guys have no clue and they just keep giving standard answers. If this continues, i will have to decide whether to continue with jio. What is the recourse? Which is the right forum to complain about it. I have seen several people facing similar problems. This never happened when i had other data connections.

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Reliance Jio Infocomm customer support has been notified about the posted complaint.

Sep 23, 2019

Updated by msinoffice The problem continues. Today morning I woke up to see the entire data pack consumed. The time of consumption is 12:59 pm - midnight. Tried contacting Customer Care - again stock answers - Jio is quite high speed so video uploading in the background, back-up etc. etc. They are just not ready to listen to anything or possible are clueless themselves. What is the use of such customer care? This problem is becoming more and more acute.