Reliance Jio Infocomm — Deactivation of my line

Address:

Faridabad, Haryana, 121002.

Goodmorning

My cellphone line [protected] was disconnected by JIO due to non-recharge for over 3 months.

I was on a business trip abroad and had done an international roaming recharge before leaving India.

When I came back I realized there is no network and I can't make receive calls. Upon reaching JIO customer care they told me that my number is disconnected and I have to buy a new line.

I have been using my line for the past 15 years and it is distributed in various banks and govt. institutions.

I was not given a prior heads up for disconnection and that I will lose my number.

Please help.