Reliance Jio Infocomm — didn't get security deposit refund for my 2 jio numbers

Myself tajinder singh dhillon and i converted my two postpaid jio numbers [protected] and [protected] into prepaid on june 27, 2018 and paid all dues and they said i would get my security in 60 days. I didn’t get my security till date. I contacted customer care on jio chat many times and every time fake assurance. Last week i chatted with mr hafujiddin and ms anusha and they told that due to mismatch of aadhar number with bank account cudnt refund security, but my aadhar number is attached with account and then they told that they would send link on my email to get my bank details but they didn’t send e-mail as usual. Please do needful
Regards