On October 21st, I had gifted a Diwali Gift JioPhone by paying Rs 808. I got the confirmation message with the transaction ID: FV000006JI0Z from Jio saying that the payment is successful. But the voucher was not credited. When I visited JioStore with my friend they said that we can redeem the offer only with the voucher. When I called the Jio Customer Care and had a talk with the Supervisor, they told that the amount is not credited into their account and suggested me to buy the phone in offline store by saying that the amount will be refunded within 10 days. It's been more than a month now and still I didn't receive the refund. I even checked with my source bank and they provided the confirmation that the amount is credited into destination's account and also they gave the last 4 digits of the account number, IFSC Code and account holder name of the account for which the amount is credited. The customer care people from Jio not responding properly, whenever I call them they just raise an SR and ask me to wait until it get resolved. They made it twice and those SR's also got resolved but without providing any solution to my problem. When I ask them to transfer my call to the manager, they just disconnect the call. At any cost, I need refund for this as I bought a phone in offline store as per the supervisor suggestion. I'm ready to take this issue forward until and unless I get my money back. I have attached all the screenshots that I have towards this. Please verify and provide me the solution.
Thank you
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