Reliance Jio Infocomm — DnD issue and poor customer service

I had a DnD issue in my jio phone# 78**5***79, I called customer service through 198, I have a recording of 1:08 hours, where I held for a customer service agent to answer the call, but no one did, this happened on Aug 22 22.

The agent I spoke with earlier did not fix the issue and wasn't ready to transfer the call to supervisor. This is not the first time a Jio agent said he/she has tech issue to transfer, I have called jio complaints about 10-15 times, and none of those instances gave me an opportunity to talk to a supervisor.

The agent I spoke with claims he can be rude to a jio user and jio will do nothing about it. I have the recording if you need. He said his name is 'Rahul Raja' His accent felt like he learnt english in Kerala.